“Ordered shoes, waited 28 days. After their 28 delivery rules i contacted them to see what the status was of my order. Only to find out they lost my order somewhere between courier and them. Looking at other reviews, this seems to be a common thing. I will never order from this site again. I will also file a complain at JD Sports HQ, which Footpatrol falls under. I would advise others to do the same.”
“I cannot put in to words how shocking the whole experience I have had with footpatrol has been.
I ordered a pair of limited edition shoes back in November for my partner as a birthday present.
The size was wrong so I returned the shoes and requested an exchange to the smaller size. Footpatrol completely ignored my request for an exchange and proceeded to refund me, however the refund took around 2 weeks.
After receiving my refund I re ordered the shoes in the correct size (26.12.20). I had a notice saying they had been dispatched on the 30.12.20.
Due to Christmas and various bank holidays I allowed 2 weeks before I began to wonder where my order was.
After contacting Footpatrol I was told they were going to “investigate” the whereabouts of my parcel with the courier.
I then heard nothing.
After chasing Footpatrol AGAIN they have decided to inform me that the shoes have been “lost” and they were providing me with a refund.
I find the whole situation extremely convenient as the shoes are now completely out of stock and unable to purchase from anywhere.
It appears to me that they have over sold the shoes and were trying to see if they could get away with not refunding me and then proceed to blame it on the courier.
I would not be in this situation had they been able to follow simple instructions in the first instance.
I would love to know why they offer an exchange service when they simply ignore their exchange requests.
I would not recommend purchasing from them online. They are completely incompetent and have absolutely zero customer service skills.”
“I ordered a really great sneaker before one week. Today i checked the status of the order, they cancelled it. AFTER ONE week. I checked the website, this sneaker is sold out. I hope to get my money back really quickly. The worst sneaker shop ever!!!”
“I am unsatisfied because they suppose to deliver my shoes and I paid for it. They had not update me for more than a week and I decided to message the costumer service. To my surprise, they cancelled my order for the reason of stock availability. I was wondering because in the first place I won the shoes so I concluded that I have my pair reserved and they didn’t update me unless I ask them. I think they sold my pair to other costumers “unofficially” to earn more money. This is unfair, I am very dissappointed.”
“Dont do raffle with these theifs because they will charge you and send you an email confirmation saying that you have won the raffle and then cancel your order”
“Do not buy from them. They sent me a bogus tracking number, took my money, and won't reply to any of my emails, reviews or social media messages. Terrible customer service, probably have no intention of sending me what I've paid for!”
“No email nothing waited 5 days for zx10000 and just a text to say despatched. Still nothing. Second bad experience from this company. I’ve had absolutely nothing for the £130 I’ve spent. Still waiting. Never again. Disgusting company”
“URGENT!!! DONT BUY FROM FOOTPATROL!!!!
They will send you the wrong size because they employ retards that don’t know the difference between a size 6 and 8. Then when you send it back they will tell you they have not received it even though DHL have told you they received it. Now I’m £120 down with no shoes. Pleas people save you’re time and money and buy else where.”
“Just don't buy anything from them people. They will take your money and never sent you something. Customer service is just below zero ,just liars... not recommended!!!!”
“I won a raffle for Sacai Shoes....never got shoes and you still have my money.
I won a raffle for Sacai Shoes I’m March 6th. Footpatrol made the shoes to a different address than the one provided. Almost two months later, I still have the charge on my card. How has someone not corrected this issue? Turned a positive experience into the worst experience I’ve had with any shoe company. Currently, I have purchase over 50 pairs of shoes in 2020 and by far the worst customer service experience of any company.”
“Totally disappointing how this site is still running
My daughter who is a single mother of two children saved really hard to buy herself a pair of trainers for £143.99 only to be sent a £20 tee shirt
The tee shirt was returned and she has still not been sent her trainers or had money returned
Dam disgracefull”
“Sold me a pair of shoes that never got sent them took ages to get my money back after many emails. I will never ever order from them again. And suggest you all avoid. Look at there google also I’m not the only one.”
“Ordered a pair of Nike air force 1 off white had confirmation emails of order and text then nothing was updated for 3 days i call up and apparently the order is cancelled due to 'stock level'. They dont let me know without me calling for updates. No compensation offered for the time wasting caused and obviously was happy i got the limited pair. The site is awful as it is crashes constantly and the app is almost always broken. The site lives up to its review ratings, wouldn't bother go to better more professional stores for your sneakers.”
“BEWARE!
Terrible. Took the money including next day post then cancelled my order without even a comment or apology.
There are lots of great alternatives. Beware of this place.
* EDIT Upon reading a negative review on here they will respond with an email: “I'd like to offer you a 20% discount and free delivery on a future order (with a basket value of up to £100)” as some kind of compensation.
Now I’m Beyond the 5th business day and there is still no sign of my promised £255 (3 day) refund. When I questioned Amy @ Foot Patrol about my refund she was unresponsive.
Please BE VERY CAREFUL WITH THIS STORE.”
