Ford Reviews

Name: Ford
Address: Abbot House, St Albans
Rating: 1.53

1.5 Rating 294 Reviews

12 %

of reviewers recommend Ford

Company Reviews

Questions

Metrics

1.5

Based on 294 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Phone:

020 3564 4444

Email:

flinform@ford.com

Location:

Abbot House
St Albans
AL1 2RW

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“2 month old Ford Ranger Wildtrak, the windscreen wiper motor failed, Told by Ford they have none in stock and do not know when they will have any in and the vehicle is unsafe to drive, they said it could be a week, could be 2 months or more before the part comes back into stock, this vehicle plays a crucial part in my business as I use it for towing, Ford would not provide me with a replacement vehicle I could tow with and told me to find my own, which I have done at a cost of £420+vat per week, Ford have said I can claim the money back, but have said it is subject to a review and would be some weeks before I could see any money returned. I have so far been in a hire car for four weeks now with still no replacement part in sight. I would advise anyone buying a Ford to think very carefully before purchasing, I think the reviews on this site speak for themselves.”

Helpful Report

Posted 9 years ago

“once Ford gets your cash they dont care customer service 0/10”

Helpful Report

Posted 12 years ago

“can suck it. First they sell me a lemon and then I get terrible customer service. I knew I should have stuck with Toyota. ford crap”

Helpful Report

Posted 12 years ago

“Ford are deceitful and have terrible customer service. I’m down a couple hundred quid because they misadvised me”

Helpful Report

Posted 12 years ago

Ford is rated 1.5 based on 294 reviews