Ford Reviews

Name: Ford
Address: Abbot House, St Albans
Rating: 1.53

1.5 Rating 283 Reviews

12 %

of reviewers recommend Ford

Company Reviews

Questions

Metrics

1.5

Based on 283 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Phone:

020 3564 4444

Email:

flinform@ford.com

Location:

Abbot House
St Albans
AL1 2RW

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Francisolivia771 At Gmail.com Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ive had 9 months of misery with the car i bought. Ive had nothing but problems that the dealership hasn't fixed and ford canada offer no help”

Helpful Report

Posted 5 months ago

“Ford Mustang Mach E doesn't charge above 287 miles, which is to charge to 321 miles! That being said, the actual miles achieved are less than 287 on the road. This vehicle has been in service twice for these issues and still no change in charging or mileage!”

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Posted 5 months ago

“We have a 2015 explorer with 78,000 miles and the water pump went out. I read a class action law suit against him for the faulty water pump that was going out on all explorers because it was cheaply made and should not be going out with that many miles. They also have it where you have to take part of the motor out to get to it. It also comes with cost of a whopping 3400.00 !! Ridiculous! My husband is a ford man but my next one won’t be!!”

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Posted 5 months ago

“DO NOT BUY FORD EXPLORER EV EXTENDED RANGE WITH 77kw battery. It will not return more than 160 miles on a motorway trip… Ford claims 375 miles range… Be careful 👍”

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Posted 5 months ago

“Latham Ford wanter to change swollen lug nuts on my Ford Edge 2018 for $520. I went to Goodyear and they changed all 20 lug nuts for $46.”

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Posted 5 months ago

“Shame on you Ford. A recall parts on my SuV until now i'm still waiting. 6 mos already and they remove the old one and without any parts to replace... Shame on this company”

Helpful Report

Posted 6 months ago

“This platform proved to be a nightmare, even though I had assumed I had made a wise investment. My account was frozen, preventing me from accessing my personal funds. The anxiety and uncertainty were too much to handle. However, after I discovered *reaintell.com, their staff put in a lot of effort to get my account back. I appreciate their knowledge and am relieved to have my $60,000 returned”

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Posted 6 months ago

“My 2021 F-150 Lariat ($81K, with all service/warranty packages) is already on its 2nd battery in just 3 years. Now Ford refuses to cover the battery they replaced in 2023! Their warranties are a SCAM. Buyers beware! #Ford #F150 #WarrantyScam #TruckProblems"”

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Posted 6 months ago

“Ford has had an outstanding safety recall notice (24S02). A-Pillar dislodges from the Explore SUV 2011-2019. They have known about this issue for over 13 months. They have done nothing to service this issue at all. I recommend that people stay away from purchasing this or any Ford vehicle as clearly the company has not no desire to resolve safety issues after they sell you a car.”

Helpful Report

Posted 6 months ago

“My engine needs to be replaced after a well known recall issue that Ford had known about for 8+ months and have been waiting on parts for it to be made. It’s ridiculous and concerning that it’s taken close to a year for a product to be made that is a serious safety concern. Now that my engine is finally blown, I need to cover the remaining cost of a rental car- Ford covers $42/day while it gets fixed. Although I’m thankful I don’t need to cover the cost of the engine, I don’t believe I should be putting ANY money towards something that is a result manufactured error. Good thing I had CAA as I was out of town when all this happened.”

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Posted 6 months ago

“It just keeps getting worse with this company. I had to bring my Truck to 3 different dealerships for the same issue. In that time they had my truck for over 2 months in days. The last time they had to put a motor in it and the dealership said they had no rentals. I ask if ford pays for a rental since its still under the 5 year 60k power warranty. For the first 2 1/2 weeks they wouldn't approve it because they need to know 100% it was with the motor even though they have tried fixing it 7 times before that. They finally approved the rental and I had to pay for it and they would reimburse me after. I need the rental for 10 days. Told me to go to enterprise for the rental. This was in September 2024. It sucked that I only got it for 10 days but it is what it's. End of story right...... nope called the dealership and ford headquarters couple of times because we were in December and haven't heard anything. Told I would get a call back 2 times in the last month. We'll today Jan 13 2025 I called back and it's sounding like I'm out the $800 plus because the rental car enterprise gave me wasn't a Ford. Never was told anything about what kind of car I needed to rent from ford. I've gotten rental cars over the years from ford dealerships that weren't ford's. This company is horrible and as someone that has owned 6 ford's personally and 5 through my business. I will never buy a ford vehicle again and I won't let any friend or family members buy one. This is completely nuts. Wish I could give it zero stars. 1 is too many”

Helpful Report

Posted 6 months ago

“I would give zero stars if it were an option. My $50,000 2022 vehicle has had multiple issues from brakes, electrical, drive train, and interior cosmetic issues. They have no interest in figuring out how to solve my issues. I've had to take it to my small town garage to find out what's wrong. The leather on my seats is cracking. I've owned the vehicle for 2.5 yrs! It is passed the 60,000kms (because I drive into the city for work) and because of that none of the issues are covered, even the seats. To note, my partner has KIA that is past its 60,000kms and has a cracked leather seat and they didn't even hesitate to offer a replacement. Ford could care less about providing a quality product and does not stand behind their product. No customer service as well. With the drive train/braking issue, I took it to the dealership. They drove it around and could not get the intermittent issue to present itself. They did not remove the tires to look at the braking system (I know this because when I took it to my small town garage they did, and said that it was obvious if the tires were removed.) The dealership tried to charge me over $150 for a diagnostic fee for just driving it around and not actually doing anything! I can go on, but the point is that I thought it was just the dealership providing questionable service, but when I called Ford Canada they had the same kind of response that left me feeling like now that they have my money they really don't care whether I'm a satisfied customer or not. To note, I don't usually leave reviews for anything because I find hashing it out again online to be too much focus on the negative in life, but I have to leave this because I do not want anyone else to waste their money on this company. I'm a single mother with a single income (no child support), putting one kid through university and 2 in highschool. I can't afford to have unexpected repairs, which is why I buy new so I have a reliable vehicle. The way I've been spoken to and treated by the men of the dealership has been degrading (of course only after they had my money). If you are on a restricted budget, a woman or just don't want to be screwed by a company who has no consideration or customer loyalty then DO NOT BY A FORD!!!!!”

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Posted 6 months ago

“i purchased a new escape 7 months ago and it has had the warning lights come on 33 times. it likes to engage the emergency braking system for no reason and has been known to switch the headlights off on its own. while it adds fear and excitement to every drive I'm getting fed up with the lack of help from the dealership and the company. this is my 4th escape and will be my last ever ford.”

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Posted 6 months ago

“I purchased a Ford F150 Lightning on November 21,2024! Instead of taking an additional $2,000 off, I opted for the charger and installation of the charger! As of today, January 8,2025, my charger has not been installed! I’ve made several attempts to contact Ford customer service, with no success! My F150 came with a level 1 charger and yesterday I made a trip with my truck. At the end of the trip, I was down to 9% battery left! When I plugged the charger in, it will take 5 days to reach 100%!!! Take my advice, DO NOT BUY A FORD EV VEHICLE!!! Fritz Tobrocke”

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Posted 6 months ago

“Four doesn’t care about their customers”

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Posted 6 months ago

“Purchased a 2024 Expedition limited edition 3k miles in the panoramic sunroof just shattered!! Nothing hit it it just burst with glass landing on my children!! Took it in for a technician to check it out and they said a rock hit it just Wow!!! I did some research and what do you know ford is being sued for unexpected sunroof exploding!!! FORD IS TRASH I HATE THAT I WENT WITH FORD FIRST AND LAST TIME!!!”

Helpful Report

Posted 6 months ago

“In all my years, I have never had a worse experience when purchasing a car. Although the salesman was excellent, all he did was shuffle back-and-forth to the sales manager, who sat upon his “throne” and dictated all of the unnecessary costs that I was subjected to. The first car I test drove, being a bronco, was truly dangerous to drive, but the salesman said he would simply recharge the battery to make it all better! Seriously? Then, when I found another vehicle, that was more money, of course, they waited until the document signing to hit me with excessive document fees, paint, coating fees, and some kind of theft prevention fees, which was nothing more than a bogus one year insurance policy As represented for the cheap etching that was placed on the car. They refused to show me their dealer invoice until “after I bought the car” and for which they were all in a hurry to go home for the day and where I never received it anyway. I traded in my Jeep Wrangler, where they offered me way below market value because it had to be sent to auction, however, just this morning it was reconditioned and placed up for sale on their parking lot. This dealership is the epitome of the car sales “hussle” that has destroyed the auto industry in this country. I suspect that many of the positive reviews posted may have been inauthentic. So, to be more Specific, below, please find the various and erroneous charges you will meet and as “pre-printed” on their closing cost form: *Doc fee:$689.00 (just check the internet for the Appropriate Fee in NJ.) * Mysterious theft, deterrent: $339.00 * Mysterious interior/exterior protection: $342.00. Shame on me for not walking out, but it was very late and I had already returned to this dealer-from the previous day. Buyer beware!”

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Posted 6 months ago

“I was duped by FORD COMPANY, which stole my hard-earned money. To be quite honest, it was difficult for me to approach several reputable recovery companies to ask for assistance in getting my money back. Fortunately, I was introduced to aixaLtd .COM. I nearly believed I had lost everything until I contacted aixaLtd .COM, who assisted me in recovering my lost assets in just 48 hours.”

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Posted 7 months ago

“Man Ford really has some balls! I’ve been having issues with my AP module since 6 months after buying a new car. It was recommended while under warranty to be fixed. But the part was on back order. Then I moved took it into 2 places 5 TIMES. that jerked me around “updating”it making it worse. Refused the original recommendation of replacement. Now it’s not under warranty and they finally say “ya this needs to be replaced” and want me to pay full price for it. SHAME ON YOU FORD!”

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Posted 7 months ago

“Buy back on a 23 escape st that motor blew up. Got 1400 back out my 7200 invested. Ford it junk to me now. 45 year customer. Toyota now.”

Helpful Report

Posted 7 months ago

Ford is rated 1.5 based on 283 reviews