Ford Reviews

Name: Ford
Address: Abbot House, St Albans
Rating: 1.53

1.5 Rating 290 Reviews

12 %

of reviewers recommend Ford

Company Reviews

Questions

Metrics

1.5

Based on 290 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Phone:

020 3564 4444

Email:

flinform@ford.com

Location:

Abbot House
St Albans
AL1 2RW

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a 2013 Ford Explorer base model, the build date is six of 2012 and Ford cannot find or locate a rack opinion steering Electric no power assist parking. And if they can find it when they say they can't. It will cost me over $2,000 but they can't find one. My vehicle is more or less junk, it's a beautiful vehicle but it's junk. Can't drive it because the steering wheel is locked up due to the gearbox is frozed up. It almost cost me to have a head-on collision with a semi because I couldn't completely make my left turn. It's been down for a while and Ford will not help me I'm getting this fixed so I can drive it again. Ford does not care, they want you to spend your money on something that they cannot get fixed and it will be over five grand if they can locate something. My vehicle only have a 3-month window on manufacturing date because they did not put no more of these ones in you too they found out they f***** up. And they know it. Please do not buy a Ford. They don't stand by their work or parts. They don't care as long as their owners president Incorporation makes their money. Ford offered me $2,000 to buy my vehicle the way it sits. And it's worth $15,000. Once again do not buy Ford they don't care about you only your money. Anybody wants to call me out on this. You can get in touch with me.”

Helpful Report

Posted 1 year ago

“WARNING!!!! If you purchase a BlueCruise subscription or your vehicle includes a prepaid 3 year subscription to Ford BlueCruise, you will NOT receive any refund from Ford if the vehicle is sold before the subscription is over, if the vehicle is damaged for a loss, or if BlueCruise does not work. Ford has terrible customer service per reviews and by JD Power surveys. They have terrible quality control and really don’t care about current customers or retaining current customers. This is particularly true for their MachE and Lightening vehicles.”

Helpful Report

Posted 1 year ago

“Worse customer service or should I say no customer service. $100,000 truck and get treated like I brought a piece of junk in.”

Helpful Report

Posted 1 year ago

“"Loss of engine oil pressure" came on my display on 6/17. Took my car to the Quick Lane at Jones Ford. I was given paperwork concerning the 23S64 recall to take to Services. According to the recall, I should not drive me car. I asked for a loaner or rental. Mr. Glover told me he could not help me. I called corporate and a guy gave Mr. Glover instructions on getting a SSSC form done. I went back 2 days later, nothing. I called again on 6/19, Mr. Glover was again instructed by Naomi in corporate to do a SSSC, because he did not do the first one. I called 2 days later and Mr. Glover stated it took 48 hours to get the approval plus he had to gather all the info about the parts needed for the recall in order to complete the SSSC. He was given the information the man in Quick Lane gave me. After 5 days without a car, I called another dealership and as soon as I can get my car moved from Jones Ford to Berkeley Ford, they said they will begin the process to get me a car. If the process is successful, that means Mr. Glover lied. He lied about the time it took to prepare the SSSC and how long it would get approved (48 vice 24). I would like to know why I was treated in such a manner. Silly me for trusting Ford.”

Helpful Report

Posted 1 year ago

“WE WILL NEVER OWN ANOTHER FORD AGAIN! Bought a Platinum Expedition new in 2019. Have had NOTHING BUT TROUBLE. So much money in service for a new and expensive car over the last 5 years. We have been to Ford Columbia, Ford Hendersonville, Ford Franklin and Ford Nashville. Now Reiselman Ford in Dickson. Ford Corporate has been a nightmare as well. Our service representative at Reiselman Ford just told me he owned a Toyota for all the same reasons… We are finally trading our horrible Ford it in for a Toyota which is always a great car - and ALWAYS GREAT service. Get a Toyota and go to Beaman Toyota- great service. Or get a Subaru and go to Waltrip Honda/Subaru. DO NOT BUY A FORD. (I would give it zero stars but it’s not an option- had to put one star.)”

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Posted 1 year ago

“1 star is 1 too many for Ford. I have had my Ford ranger serviced by a Ford main dealer from new, it now requires a new engine and Ford are not interested in contributing towards the cost even though it actually seized up in their hands!! Why any mechanic would get in a car with low engine oil pressure and try to drive it into a workshop is beyond me. I have now purchased an Isuzu so I can carry on working as they would not even provide a courtesy vehicle suitable for towing trailers. If these pick ups are not designed to work then take them off the market. Simple as that”

Helpful Report

Posted 1 year ago

“I wish I could leave zero stars. The absolute worst costumer service I have ever encounter. Super rude and demeaning. Go with any other car. Seriously, awful.”

Helpful Report

Posted 1 year ago

“I will start by saying that we will NEVER buy from Ford again. We have 3 Ford vehicles at this time, an F450, Ford Bronco (which has multiple recalls) and a Ford Ecosport. The Ecosport that been down since the end of January!! The recall on that was to be rolled out the 2nd quarter of 2024, now I am being told that it will be 1st quarter 2025!! So who really knows!! Have talked to multiple (and I mean multiple) dealerships and Ford Customer Service numerous times in the last 5 months and get no answer. I was told on June 10th that the dealer can request a long tern rental as of June 7th (that was when they supposedly pushed out new updates on the recall), but when you call the dealerships they act stupid and don't know anything about it. I have had enough!! But from reading other reviews other people are having the same issue as we are. So Ford definitely does NOT take care of their customers and/or repeat customers!! They are about making the sales and getting ready to roll out all their "new" EV lines, which is BS!! No one takes pride this their work anymore!!”

Helpful Report

Posted 1 year ago

“The driver's window has not been able to go down and the door started making a very loud squeaking sound in my 2020 Ford Escape. The dealership said that this was recently recalled and we could just wait until whenever they decided how and when Ford wanted to fix it. So finally, our local dealership said that they could fix it. We made an appointment to bring it in TO BE FIXED. My husband drove it to the dealership for the appointment TO BE FIXED. He was told that they would look at it, figure out what was wrong, place the order and get back to us. So disappointed. This is definitely not the first time that a Ford dealership has given misleading and incorrect information to us. So now the window and door are still broken until Ford decides to fix it. We will not ever buy a Ford again.”

Helpful Report

Posted 1 year ago

“I call Ford satisfaction customer and beginning they told me they repair my truck about recall ,I never received the notice after dealer check the problem and charge for inspection the Ford satisfaction program they said not because the recall no longer for my truck very bad vehicle”

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Posted 1 year ago

“Bought a "bumper to bumper warranty from dealer, you better read the micro fine print, some thing not included. Not bumper to bumper. Fucillo ford, now Hugh ford. Why the name change, obvious. $3500 repair later is when you discover the truth. Won't get another ford, to bad, love the car but hate being lied to more.”

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Posted 1 year ago

“We bought a new Ford van in 2020 battery kept going flat ,Ford would not replace it ,so we fitted a new one ,problem solved ,so that tells me Ford warranty no good ,ran fords for 30 years not anymore,John .”

Helpful Report

Posted 1 year ago

“Bought 2014 Escape 2 years ago, and a few hundred miles outside of the warranty coverage, which the dealership did not make clear that I had, my transmission broke, costing me over 5k. It would have cost over 7k for them to fix it, so I took it to Aamco instead. Now, a week later, it's jerking and stalling again, but this time it's saying, "service engine immediately". God knows how many thousands this will cost to fix, for a car worth maybe 5k, and which I owe 15k on because the last Ford I had suddenly failed and I couldn't afford the 5k to fix that one so I rolled the car payments from it to the current one. Ford has been the worst car experience of my life, and I will never buy a Ford again in my life, ever”

Helpful Report

Posted 1 year ago

“I took my car to st.peters road ford dealership to get them to see if it's the computer or the tranmission that was wrong with. When I gave it to them it ran and drove forward a bit. They didnt check if it needed the computer just put it in and it didnt work they took it back out. Charged me for the labour and when I got it back it didnt start anymore and my part and receipt for the part is missing so I cant even take the part back. I am so disgusted. I am hoping monday they have my part and receipt and they get it to start on their own expenses as they made it worse then I gave it to them.”

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Posted 1 year ago

“All I wanted to know was where a certain configuration of a vehicle was. The site couldn't do that. It forced me to a local dealer that didn't have what I want.”

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Posted 1 year ago

“Never again will I buy a ford. I have a ford 2016 Explorer. A water pump and timing belt cost $5022.00 at Thousand Oaks Ford after only 100k miles. The value of my car is $11,000 in excellent condition. You do the math! Ludicrous! There is a class action lawsuit against them, and they turned a blind eye because they put the pump in such a stupid place, even their mechanics have to spend 10 hours to get to it and they don't have the manpower to support their screwup. Nobody is dying from it so they can ignore it and stick it to their customers. Well, never again! Horrible company!”

Helpful Report

Posted 1 year ago

“Ford customer care are clueless, useless, rude and incompetent. I was promised compensation for loss of income after my Ranger took almost 2 months to fix under warranty. I was always ahead of them with knowing were my vehicle was at and I would be telling ford what’s happening. I supplied more than enough information to prove loss of income then they denied me anyway after a lengthy delay. Further more I have made several attempts to follow this up, every time this takes weeks/months with super slow replies from them which always ends with a false email address and disconnected call back number given to me. Used to love Ford, but I went and bought another vehicle this time.”

Helpful Report

Posted 1 year ago

“Ford Won't buy back a 13 Ford Explorer that has 3 recalls, DMV won't register the car due to outstanding high risk recalls, I can't sell the car either, I'm stuck. Since there's no tags its parked and I can't even use it. I'm going to retain an attorney to sue Ford, DO NOT BUY FORD CARS. They don't stand behind their products. customer service is horrible.”

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Posted 1 year ago

“I have a PowerBoost. New app is horrible. I now do not have gauges for the generator. No fuel gauge or zone lighting. If it’s on the FMC Dealer Oasis, there shouldn’t be a problem to keep it on the app.”

Helpful Report

Posted 1 year ago

“If I could leave a negative star review, I would. My Name is Kelis Woods, I have a recall on my Ford EcoSport. The recall number is "23S64". And if you're experiencing and engine problem like I was, you're sure to go through the same runaround process I have been through. The Low Engine Pressure alert will pop on up your dashboard and you will be instructed to get your car to a Ford Dealership. For me, My selection was the Russell & Smith Ford on 3440, South West Loop, Houston Texas. When I called in advance, I was told that I would be provided a rental if my car was a part of the recall. And the same thing was told to me by Brandon Bailey when I met him on May 16th, 2024. After a several days, I got my car diagnosed, and Brandon Bailey told me that his Service Director Kameron McNulty denied me a rental car. I inquired about this and found out that they don't know what the actual fix is for the recall because it's an advanced notice. The problem still exist within my oil compartment in my engine but because they don't know the fix, they can not help me. He even suggested that I pay $10,000 to replace my engine and get reimbursed sometime after they fix the recall, which could last until the end of this year or into the next. So an undetermined amount of time. I got Kameron to finally call me back and talked with him, he said that their is nothing he can do for me. He doesn't have enough rental cars to go around because he has too many Ford Ecosports in recall. And told me "If you want to rent your own car, that's fine". And he did not mention anything about a reimbursement Note: these interactions happened a week after dropping off my car and multiple attempts of contacting the dealership over 4 days After calling Ford Recall Center and Ford Customer Representation (two different departments), They reached out to tell him about the internal department that can approve a rental car. Kameron and he stated that he had a meeting on the same day we talked (May 23rd, 2024) to discuss the issue. Why didn't he mention this to me? I have no idea. I then received a call back from Brandon Bailey, and he said that I was approved to get a rental car for up to $40 per day. And I thought that this was amazing. Until, he mentioned that I would need to pay out of pocket and send in invoices per month to get an extension and reimbursement. If this was a week or two of repair, then should I could front the cost, but were talking about an undetermined amount of time to rent a car. It can be anywhere from $600-$1200 per month for this and they don't even know when the fix will be available. Brandon mentioned the end of the year. So $7200 I would need to spend in order to have transportation. They refused to help me any further, so I have been calling Ford, emailing the CEO, and sending written letters to HQ. Because this is not the best Ford can do. I have to continue paying a car note and insurance for a car I can't drive and now I'm expected to pay for a rental and give a refund whenever they figure out what's wrong. And now, I do not have a car. Their needs to be a better solution then customers paying for Ford's mistakes. I do not have a car and can't get to work without Ubering..... And they do not care about your wellbeing here. The Sales department at Ford care more about you because they are taking your money, but when they need to spend money, their is nothing they can do for you. Terrible.”

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Posted 1 year ago

Ford is rated 1.5 based on 290 reviews