Ford Reviews

Name: Ford
Address: Abbot House, St Albans
Rating: 1.53

1.5 Rating 283 Reviews

12 %

of reviewers recommend Ford

Company Reviews

Questions

Metrics

1.5

Based on 283 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Phone:

020 3564 4444

Email:

flinform@ford.com

Location:

Abbot House
St Albans
AL1 2RW

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Francisolivia771 At Gmail.com Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“FORD LIGHTNING IS A SCAM! I bought the platinum right off the showroom floor. It would be a great truck; it wants to be. Alas it has been in the shop 3 times in the first year for everything from re programming to complete battery change. All of those things were covered by the warranty and handled well by the dealership. The big hustle comes with the home charging station. That broke within months. Red light came on and wouldn’t charge. Truck display said charging station fault and truck charged fine everywhere else. I called to get it warranty replaced. After hours literal hours of calls an transfers they wanted to “diagnose it over the phone “ at one point they asked me to open the unit while plugged into an 80 AMP breaker installed by a professional electrician! I refused and continued to tell them I had e mailed photos of the red light on the unit and the truck display saying it was faulty. They wanted more proof. I had to have the electrician come out and “diagnose” that it was in fact faulty. They agreed to pay for the diagnostic as well as the uninstall and reinstall the replacement cost. Finally they had me send it back and mailed a new one via pony express or whatever the slowest possible delivery service is. After months of not being able to charge the vehicle (and I live in the country near NO charging station) I finally had the replacement installed. I was now out $2,700 to the electrician not including the initial installation cost I had to pay. I spent many more hours of calls trying to get them to pay for the diagnosis and re install they promised to pay for. I was treated so rudely by my assigned “specialist” that I requested multiple times to report her and be switched to a manager or anyone else to no avail. Now we are at a full year later and the same rude specialist calls me long after Inhave given up on getting paid back. She wants me to send the same invoices I had sent many times. I did. She then called and said they would only pay for the reinstall not the diagnostic which THEY required! I said I disagreed and it was unfair and dishonest but send me the refund. She hen called back and told me upon “further review” they would only give me $300 refund on the $2700 in invoiced costs I had incurred. $300 out of $2700 on a $100,000 truck!!! NEVER BUY FORD!”

Helpful Report

Posted 7 months ago

“The largest piece floating at the top of the bucket!. I've purchased more replacement parts from this company and they will not honor a warranty on their Ford Motorcraft parts!. I have purchased from other companies I have purchased from Ford directly they refuse to even acknowledge my request nor will they return my emails!. Now I file my complaint against their business license. With the Federal Trade commission. Better Business bureau. Consumer affairs. And every other consumer agency that I can contact.”

Helpful Report

Posted 7 months ago

“I have been a Ford guy since 1997, this is my fourth F150 and it will definitely be my last, I would strongly suggest to anyone who is considering buying a F150 now to stay away from them. In May 2022 I bought a preowned F150 xlt from a dealership in Brampton Ont, Canada, on receiving the truck it was at 52,000+km and at 60,000 +km it started giving me a loud clung sound when starting as if it wants to jump out of park gear mainly in the mornings or after a short drive and also has a rough shift when changing gears. I took it into the dealer, on reaching I met the new vehicle manager who took a ride with me to experience what I was talking about, I was asked to bring it in the following week, after there assessment I was told it was a software issue that they will have to reset because the previous owner driving habits are different from mine, I was then told to drive it for 1,000km after the rest was done for it to make adjustments. After about 10 to 11 months the sound came back but it wasn't as bad as before and only happens once in a while, about 3 weeks ago it started skipping gears with a slamming sound when changing, I called Ford Canada to find out if there was a recall on the problem and they said no, because after doing my research I realized there were a lot of people having the same problem I even stopped at the stop light and it was stuck in 7th speed when I got the green light I had to be gasing it before it change back to 1st speed. Ford have been having major issues with these 10 speed transmission since about 2018. The lady I spoke with at Ford Canada ask me to take it back to the dealership where I was told after there examination that I had missed 2 software updates that I did not get a notice or a call about, now I'm been told the transmission needs a rebuild, I informed the dealership that I had called Ford Canada and lodged a formal complain since then the dealer has been back and forth with Ford Canada over the matter which they are now told the rebuild will have to be at my expense which is about $6,000. Ford Canada is not willing to cover the cost when there is a defect with the transmission shortly after buying the truck, I also asked the dealer what about the power train warranty because the truck is only at 85,000+km they said it is either 5 years or 100,000km and the 5 years has passed. This is now the 4th week my truck is at the dealership and I can't get any where, I have a loan car from them which they might ask me to turn in any time soon. My advice is don't buy a Ford F150 truck even the new ones are turning up at the dealers with transmission issues.”

Helpful Report

Posted 7 months ago

“I am so disappointed in ford. They use to make good motors. I have a 2013 f150 with a 5.0l and it only has 109k on it and the motor is already junk. I am a big ford fan but after spending everything I have to get this truck. I rather drive any other brand of trucks out there. I even did all the maintenance on the truck and it still broke down”

Helpful Report

Posted 8 months ago

“No compre un vehículo de Power Ford. Compré una camioneta de $ 65,000 y tuve que hacerle mantenimiento seis veces por el mismo problema y hablé con la gerencia de Power Ford y me dijeron que lo sentían, ya nos habían pagado. Así que debes saber que una vez realizada la venta, ya no eres importante para ellos. Hablé directamente con Ford y tampoco me ayudaron, así que tenga cuidado al comprar en Ford y Power Ford en Albuquerque.”

Helpful Report

Posted 8 months ago

“I’ll never buy a Ford vehicle again. I’m spreading the word everywhere I can how they treat their customers. I’m not talking about the dealership, I’m speaking about Ford Motor Company. In Jan 2023 I purchased a new overpriced F150 XLT. Two months later I couldn’t drive it because the rear axle bolt broke. I was stranded in the middle of nowhere ND. The dealership “fixed” the issue. A couple months later it broke again and I was stranded in below zero temperatures in ND again. I was able to limp it back home 13 hours away. The dealership “fixed” it again. Apparently this has been happening to other vehicle so Ford sent out a recall on this issue but it wasn’t for a complete fix, it was more of a bandaid until they figure out what’s causing the problem. A few months after the recall the same exact issue happened again. The GM of my local Ford dealership said Ford doesn’t know how to completely fix this issue and it would keep happening to me. This happened to me 3 times and I was left stranded and vehicle less I called the Ford Motor Company and explained to them that I had a lemon and I would like them to buy it back or replace the vehicle. Ford said no because it was a recall issue now and I had too many miles on the vehicle. What kind of customer satisfaction is that? I was completely screwed over and robbed of my money. Ford refuses to make this right. They just don’t care about their customers and they make a horrible product. Please don’t give Ford your time or your money. They’ll screw you over too. It’s all about the bottom line and their profit instead of the people who work hard and buy their vehicles. Please spread the word.”

Helpful Report

Posted 8 months ago

“Keys locked in Ford Edge while it is running. Started the car, then needed to grab my jacket from the trunk. After getting my jacket, and shutting the trunk, I could not get back in car. FIX THE DEFECT FORD!!! Hopefully no one else runs into this problem, I certainly will not with a Ford. Never buying Ford again.”

Helpful Report

Posted 8 months ago

“Purchased parts online from a Ford dealership out of state. Tried to contact them to inform them that one of the parts went defective. I can't find an email. I looked them up on the Internet they apparently are in Assembly center for ford. No email no phone number tried several phone numbers they failed so I called for directly. Spend an hour explaining everything to them. They contact Ford parts who can't help me at all. I just want a phone number or an email contact for Ford Kansas City hvc. And Ford cannot even provide me with that!.”

Helpful Report

Posted 8 months ago

“I have bought 5 brand new vehicles from Holmes Tuttle Ford in Tucson. We were loyal customers for 15 years. My 2023 Bronco Sport has a fuel leak. (It's a recall). They can not get me into service 7 weeks. The service there has gone down hill for the last year. My husband and I will never buy from them again. We will go were service means something. Unhappy Ford family member. It's such a shame.”

Helpful Report

Posted 8 months ago

“Ford sold a brand new car Edge 2024 with engine noise. Noise is so loud while starting from engine as if something is going to burst from engine. This is a 2024 model and service says its default noise from engine as Ford went cheap by not installing engine cover and noise dampening foam under the hood. Within one month frustrated to drive this noisy car while wasting 54k for it. Shame for cheap engineers at Ford for such a noisy car”

Helpful Report

Posted 8 months ago

“Absolutely do not buy FORD a piece of junk ... I have a 2021 Mustang Mach-E ... Rust on the doors, peeling paint on the roof, driver's seat leather that is already cracking, a real piece of junk ... Plus with these problems FORD highly does not care about a service that completely scrap...”

Helpful Report

Posted 9 months ago

“Sync 3 Audio used to default to what I listened to last. After a software update it defaults to a radio station that's nothing but static and EVERY TIME I start the truck I have to reprogram. And EVERY time it reminds me why Ford can't get things right. I've spent hours researching this and spent over an hour waiting for a chat session (40+ minutes as "next in line". Clearly, Ford doesn't value me as a customer. This comes on the heels of a horrendous experience trying to get them to fix the black screen of death which they initially refused to provide the update THEY notified me about. Why can't they get updates correct without creating a burden on their customers????”

Helpful Report

Posted 9 months ago

“They delivered a 2024 Ford Ranger with a known software issue. The Tech Bulletin was issued in Feb 2024. They delivered my vehicle in April 2024. Issue began in September, 2024. Screen turns off, no cruise, no climate control, no steering wheel controls, no back up camera. They claim it is a software issue that has no expected fix until June, 2025. Customer service is absolutley horrible. No call backs, no emails returned, no action or updates. I have bought over a dozen Ford vehicles, I will never buy another one. Terrible company.”

Helpful Report

Posted 9 months ago

“I have never been more disappointed in a vehicle than I am now with Ford their customer service is absolute garbage …we have an issue with our (over priced f150 that they said holds the highest value which is BS) and we’ve taken it to the dealership 3 times and they keep saying “oh that’s just normal for that truck” like wtf the noise it makes is not normal and trying to contact a higher up person is impossible all you get are robots reason script with screaming children in the background…we’ve been buying fords for over 20 years and now I will never buy another one nor will I recommend them to anyone….”

Helpful Report

Posted 9 months ago

“**Extremely disappointed and frustrated with Ford.** I purchased a Ford Expedition along with an extended warranty. The first time I needed to use it, due to a coolant leak, I was informed by the dealership that two hoses need to be replaced. To my shock, I was told the cost would be $1,060 and that the extended warranty does not cover it. This is completely unacceptable, as I bought the most expensive extended warranty under the promise that it would provide bumper-to-bumper coverage!”

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Posted 9 months ago

“i have a ford fushion 2017 and ive had it for 3 yrs and had to replace my shift system 3 times because ford has a plastic piece next to the engine and it gets hot and causes it to melt so o cant put my car in drive it reverse!!! it’s ridiculous ford needs to reimburse me”

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Posted 9 months ago

“Ford actually expects customers to download an update on a flash drive and install it to fix their problems.”

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Posted 9 months ago

“the absolute worst service. dothan, marianna and panama city. own two. never again. 👎👎👎👎👎”

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Posted 10 months ago

“Can't find a pickup truck and Ford I have to order one I don't know why they don't keep one of everything on stocking a lot but I'm very disappointed in Ford they're not worth a damn anymore that takes 4 months to get it I just don't understand they want top dollar for their trucks I wonder if Ford F-150 regular cab short bed with four wheel drive and keyless entry but that cost the normal leg it just ridiculous how much you want for a damn truck”

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Posted 10 months ago

“Besides taking literally longer to make my truck than it takes to make a human being (9.5 months). The Ford motor company also refused to stand by their original price for my truck. At the time of closing on the purchase I was informed that Ford had raised the price of my truck in the intervening 9.5 months by 500$ and I had to pay that extra money! I would be reimbursed for the difference in about 6 weeks. So I was forced to make a 500$ interest free loan TO Ford Motor! When those six weeks passed I was informed that it would take ANOTHER six weeks for Ford Motor to send me the check. So now I am giving "The Ford Motor Company" a 3 month interest free loan! I love my truck, but Ford Motor is a sack of stinking trash, no wonder their customer loyalty is so low.”

Helpful Report

Posted 10 months ago

Ford is rated 1.5 based on 283 reviews