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Ford Reviews

1.6 Rating 180 Reviews

12 %

of reviewers recommend Ford

Company Reviews

1.6

Based on 180 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Phone:

020 3564 4444

Email:

flinform@ford.com

Location:

Abbot House
St Albans
AL1 2RW

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been wanting to purchase a new Ford Mach-E. Was told Mossy Ford of Mission Valley had the exact car I was looking for. I was told they had a $10K dealer mark up but when we showed up … it was actually a $20K mark up! They did say they’d knock that $10K off and honor their original offer … how generous of them!”

Posted 2 years ago

“As a family with 3 Ford's we have never felt more ripped off then we did today from this specific service department!! We own an Escape 2013 and we want to GIVE WARNING to ALL who bring their car in to this department!! We have had an issue for the past 3 years with the engine coolant and brought it in at least 3 times for the SAME issue. Unfortunately they DID NOT FIX IT rather they just patched it until we finally paid off the car. Just after we pay it off and the warranty ends the car started over heating again!! So when we brought it in for the forth time AGAIN for the coolant they had us pay $4,405.11 because they claim their is no longer a warranty on it!!!! When we first tried to pay this insane amount our card declined and GEORGE who was supposed to be helping smirked!! We will NEVER take any of our Ford's there again!! The WORSE customer service ever!!! The manager in charged was just as unhelpful as GEORGE was when we told her we brought the car in multiple times why it hadn't been fixed the other 3 times she just gave us a Ford Hotline number to call and didn't even bother explaining why we are paying for something that should had been fixed any time within the last 3 years when we brought it in for the same issue each time. Following up on it my self I found an expired recall that looks like it was for the same problem which they likely ignored until it became an issue that I have to pay for. Seems like predatory practice to me. Sad treatment for a once loyal family of Ford owners.”

Posted 2 years ago

“I have a 2015 Ford Focus with less than 57k miles on it. The clutch went out and Ford refuses to honor their recall on the part. It is within the timeline and under the milage for this coverage but they are still denying it. Meantime my car has been at the repair shop for 4 weeks and hasn't even started to be worked on because Ford keeps giving me the run-around. I've also been forced to have a rental car this whole time which is costing me per week what I usually spend on my monthly car payment. I will never buy a Ford again.”

Posted 2 years ago

“OMG!!! Just watched Ford's new commercial during the Kentucky Derby where they say when times get tough you fly away on your space ship. What the hell Ford? Targeting Elon Musk now? You want to go woke and end up in the shitter with Disney? Go for it!”

Posted 2 years ago

“Bought an approved used vehicle in July 2020. Had issues with it since that have not been able to be resolved under warranty. Now been without the vehicle for over 2 months and they were about to deliver it back "Fixed" when it falted again for them. Dealership now buying the vehicle back and Ford Uk don't want to know anything about it or any goodwill or compensation as I will no longer be the owner of the vehicle. Going to incur costs for changing number plate, GAP insurance and Insurance through no fault of my own and no gesture. Terrible customer service all around stay away.”

Posted 2 years ago

“Hello, I have a 2012 Ford Focus Titanium. My TCM failed on 5/1/22. My car only has around 82,000 miles on it. I was told by multiple Ford workers that it is not covered under warranty even though it is less than a year past the expiration. I have had a terrible experience with this car and cars in the past that Ford has made. This car has had multiple clutch replacements already and now the TCM needs replaced (costing around $1,000 if they can find one, I was told they are hard to locate.) I am working with Valor Ford in Junction City, KS. They have been very kind, but they agree that there was nothing that I could do to prevent the TCM from going out. The car was made with a faulty TCM.”

Posted 2 years ago

“Crain Ford Jacksonville Arkansas If you custom order a Ford vehicle and want to pay MSRP, please do NOT use this dealer. You've been warned! This is my experience with this dealer. I just want to get the truth out about my experience. After reading tons of websites and forums I decided to order a Maverick. In August 2021 I went on Ford's Maverick configuration website and ordered a Maverick Lariat Lux Hybrid. The MSRP was 31k. I'm new to my area and randomly selected a dealership close by. I went to the dealership and asked 2 questions based on my research and reports on Bronco markups. 1. Are you guys going to charge a deposit on my order? The sales manager said, "No". 2. Are you guys going to sell me the Maverick at MSRP? The same sales manager said, "Yes, we will add a dock fee less than 200 bucks". They copied my DL and I signed paperwork. I was not given a copy. Months later I realized this could be a mistake. Months went by while I patiently read about deliveries and dealer experiences on the Maverick Chat forums. I also read about Ford's disappointment with dealerships marking up custom orders like mine. I also learned many dealerships are indeed selling Mavericks and Broncos at MSRP. I even learned about Smart Vincent, a dealer tool to see what promos were available during the order process. Months go by.. My sales person texted me that my Maverick had arrived at the dealership. I told them I was closing on a house in around 5 business days and I was buying it for sure! I got a text back, "no problem we'll keep it in the showroom til then". The next day I get a text that the GM was adding 5000 dollars to my vehicle. I mentioned that I was told the vehicle would be sold to me at MSRP. They said that's a decision coming from the GM. Based on what I had seen on YouTube videos and the Maverick Chat site I called the Ford complaint line several times. Responses ranged from, "The dealers can do what they want. " to "Ford is penalizing dealerships if they charge over MSRP on custom orders by reducing allocations." One person on the complaint line even said,"Because of franchise law Ford is limited on what they can do." They mentioned, "try talking to the GM at the dealer". So that's what I did. After arriving at the dealership. (haven't closed on my house yet) I politely asked to speak with the GM. My salesperson escorted me to the GMs office and told the GM, "I was just letting the customer know we are adding a market adjustment of 5000 dollars to his Maverick. The GM said and I quote," No, the markup 7500"! After waiting 8 months only to get sucker punched by the dealership. Trying to keep my cool I stepped into the GMs office. I told my story as above, and about the 2 questions I asked. The GM responded, "We instruct all of our sales people that we don't sell any custom orders at MSRP. If you don't buy it we will sell it for 10 thousand over MSRP." My response, "Is it possible that my order went in before your instructions to you sales team?" This was 8 months ago. I also mentioned the recent communication from Ford to dealerships about charging over MSRP on custom orders. Long story short. He wouldn't budge from 7500 over MSRP until I showed him my text from the sales manager the day before that showed the 5000 markup. Why am I negotiating a 5k markup? After closing on my house I ended the truck with the 5000 dollar markup. Gues what happens next they try to sell it to me at 4.9 percent interest. I had to insist they look it up on Smart Vincent and only then they gave me the 1.9 interest that was on Ford's website when I configured my truck. Can't wait for the Ford survey. I've got 5 thousand reasons to expose this dealership and warn others. Please repost my story. Love the truck, hate my deal.”

Posted 2 years ago

“I purchased a new 2020 Ford escape titanium awd and less than a year of ownership the vehicle makes a clunking noise from the rear and sometimes in the front of the vehicle. I have not used AWD since I have owned this FORD. I have taken it back to the purchasing dealership and have been told that they can't duplicate the noise I hear. I was pulling off from a service station after filling up the Escape and again there was again a clunking noise in the rear. I called the dealership and spoke with the service manager who informed e to drop it off and let them see if they can duplicate the issue. I dropped it off on the 5th april and was informed on 7 April they could not duplicate the issue. There is a technical bulletin for an exact issue, but it has to be prevalent for them to fix it. So I am stuck with a escape that makes a intermittent clunking noise and FORD won't do anything! Sorry I bought a Ford!”

Posted 2 years ago

“Im giving a bad review for this dealership for a few reasons: I ordered the car for my daughter back in August as a 2021 Mustang Mach-E, the estimated delivery date was December 2021. However, I received an email that they were delaying my car to a 2022, up-charging me and I wouldn't receive the car until April 2022. In October I got in contact with the dealership to ensure that they wouldn't add any extra charges on my car and my daughter signed an invoice saying the total price would be $55,610. When the car arrived, the salesman Eric gave me a new invoice listing a new price, 2K on top of what I originally signed for. When I asked him why he added a 2K charge, he responded rudely and said "you don't have to buy the car" after waiting about 8 months for the car. He kept repeating the same line, "you can walk out without the car", "we will sell it to someone else", "You can leave the car", which all of this is very rude and should not be said to a paying customer. He had no explanation and no fix for why the 2K was added onto my invoice. I asked him what the purpose of signing the invoice was he said it had no purpose. They didn't honor the price we had agreed on in October 2021. Another reason I am writing a bad review, when I was ordering the car I accidentally put the front license plate, however, I called the dealer to change the setting and they ensured me that the license plate would be removed and the car would arrive without the holes. The car arrived with the license plate attached and the only thing they could say was "Oh I'm sorry". They are not honest and I got scammed by them. When I called the sales man, he tried to cover up his dishonesty and nothing was achieved. My advice, that don’t go to that dealer unless you want to get scammed.”

Posted 2 years ago

“Contacted Ford Customer service hot line on 8 March 2021, and still haven't had a reply! FORD needs to stop CUSTOMER SERVICE DECEPTION! FORD just have NOTE TAKERS,it ends up in trash at the end of YOUR conversation!”

Posted 2 years ago

“I have been with Ford for over 15 years. I have leased all our rvs, leased cars when we travel across the world, and my own personal car has been leased for over 15 years. We are dealing with east court ford lincoln in scarborough,, Ontario Canada. We have come to the end of our current lease ,and we went in a few months ago to renew our lease with them. We got our new bill of sale. Today we called in to ask for a copy of my existing bill of sale. The sales representative Sammy makhzani blatantly outright said he was not going to give it to us. (In his mind he thought he could pull a fast one on us and make money by selling it himself.). This is extortion, blackmail, and thought he could bully us. So we told him it isn't legally right and blatantly fraud if he didn't give us our bill of sale. He then proceeded to blackmail me and asked me to sign a document or send an email stating that i agree to pay an additional 2000 dollars more to our new leased car that would come to us in May or he will not give us our bill of sale. We have recorded our conversations with him. Now we know what people mean when they talk about sleepy car salesmen. I can say I have now experienced it. I have left numerous messages with the manager of ford. We have called Ford Canada and there has been no one that has gotten back to us. We also called the finance manager and the senior manager Prince sibal who hung up on us because we told him what had happened and we also mentioned to him that we wanted to sell it directly to a car dealer and he said we can't do that, and thats the policy. We asked him where in the policy is that stated and he hung up.. But we called the leasing company and they said they said it's very straight forward and they should be able to do that and all dealerships are aware of that. This has been the worst experience we have had. This has left such a disgusting taste in our mouth. I definitely will never go back ever again to ford. I will also make sure I let every single person I come across the fraudulent and shady sleezy experience I've had. I am going to make sure this is looked into.”

Posted 2 years ago

“Ford BUMPER TO BUMPER WARRANTYdoes not EXIST! I own a 2020 Ford Escape Titanium Awd that I purchased new and FORD will not honor their WARRANTY, to fix my sagging drivers seat. I have contacted Ford Customer care team and they claim it is not under Warranty? I have left a review ON FORD'S WEBSITE and still no RESPONSE. Sorry I ever bought a Ford!”

Posted 2 years ago

“On March 21 2021, I purchased a new Ford Escape Titanium Awd and less than a year the driver seat bottom is sagging. I returned it to the purchasing dealership Lafayette Ford in Fayetteville NC. I was informed that this was common case for the seat bottom as it's related to the material used in the seats, Ford will not honor their BUMPER to Bumper Warranty for this! I contacted FORD'S customer care and opened a claim, they never responded to me personally. I think it's a shame that FORD can refuse to honor their WARRANTY just so they can MAXIMIZE THEIR PROFIT! The CEO of FORD Mr Farley has made it clear that the WARRANTY is costing FORD'S it's BOTTOM LINE, and he wants it to STOP! FORD states that CUSTOMER SATISFACTION is IMPORTANT, yet they will not HONOR THEIR WARRANTY! Why buy a FORD, if their goal is to take your money and then DISRESPECT YOU AS THE CUSTOMER? Beware of FORD and the LIE that there is a Bumper to Bumper Warranty! It's not there, I know as I own a FORD!”

Posted 2 years ago

“Bought a new 2020 FORD escape titanium awd on March 21 2021, and less tan 11 months driver seat bottom is sagging! Yes I am actually sitting in a hole while driving this Escape! Took it back to dealership where purchased and was told by a Ford technician that's expected characteristics of material used in the seat. I didn't pay $35000 to sit in a hole while driving. I contacted Ford Customer care and was told FORD will not help me. FORD'S BUMPER TO BUMPER WARRANTY COVERAGE should cover this 3 years 36000 miles! I have read that FORD'S BUMPER TO BUMPER WARRANTY is costing FORD'S BOTTOM LINE, PROFITS. If FORD quit using substandard material in their products they wouldn't have claims that cost their bottom line! I want my seat replaced! It's under warranty!”

Posted 2 years ago

“I just purchased my 2019 ford explorer in july 2021. Around January 2022 a tear developed in the drivers seat, right in a crease. Needless to say, i spent $36,000 on this car i expect the leather to last linger than 6 months. I spent a month and a half getting the run around by ford customer care center. I had a terrible experience with Poage Ford in Bowling Green Mo, they tried to say it was a puncture. I don't wear things that would puncture leather. Then agreed to give a 15% discount to fix, reminding me they didn't have to do anything. Im a social worker that works out of my car, i put a lot of miles on a car. I really hoped to have this vehicle around another 10 years like i did my jeep but it's not starting out that way. Ford customer care decided after a monyh and as half run around and getting a second opinion by another dealership (that said it wasn't a puncture) that they could not help me. Just a warning fords leather is cheap snd will not last and they don't care. Just a warning. I will never buy a ford again nor will i get leather seats.”

Posted 2 years ago

“I have a small company and have a 19 plate Ford Ranger and 3x 18 plate Transits, and have tried to keep my loyalty to Ford. Had a service with my local Ford dealer who advised me that there was a small oil leak on the engine, but they didnt tell me where. I asked why they did not find out approximately where this leak was while up on the ramp, but was told this 2 minute investigation was not part of the work schedule. Helpful. Whilst having tyres changed elsewhere i was advised the leak was from the rear crank main seal, and should not break. I asked Ford on the phone if this was covered under warranty they advised it was so i took it in for work. They called me later and confirmed it was the seal and not covered under warranty as I had more than 62000 miles on the clock, something they already knew from the reg and service?? I then asked why had i been told to waste my time bringing it in which I have now lost 2 days on without a vehicle I use for work. Following up with conversations to the head office I was given the Billy Big B brush off. I was warned about Fords after sales treatment All my vehicles are up for replacement this year??? UM”

Posted 2 years ago

“I am not one to complain nor post much especially reviews. When it comes to my children's safety i have something to say. Called Ford this morning apparently, they don't care to investigate why the airbags in my FORD FOCUS did not deploy. I had the officer, nurses and doctors ask the same question. My son was driving my car when he was hit on the driver side front. The impact was hard it swung the FORD FOCUS 90 degrees in the opposite direction. I am Blessed to have my son alive although we spent the day in the hospital till late night due to concussion and several points of impact especially since he did not have the airbags to lessen the impact. Needless to say, after 20+ years of owning and blindly believing in the safety ratings FORD claims to have i am taking my business elsewhere. Of course, they are not allowing me to add pictures as they say a picture is worth a million words. Just wanted to share my unfortunate experience with our FORD FOCUS hope this can help someone whom is looking to purchase a FORD vehicle.”

Posted 2 years ago

“I have patronized Ford for 40 years, but no more. When my car's rear safety assistance setting was off since I had taken my car to dealership, I ended up hitting a tree, because no alert went off, they don't respond or take responsibility. Good bye Ford.”

Posted 2 years ago

“My car was called back over erg . I had no recall letter . I was putting excessive fuel in my car . Yet my complaint is being ignored as I had headaches yet firs will not talk to me due to it been Saftey matter . Contact your insurance. My insurance Complaint told me it’s a warrant issue. The case Magee at fords is called Penny whynskey . Awful treatment fundamentally the criteria is flawed”

Posted 2 years ago

“27 weeks awaiting on delivery of mobility vehicle. Several delivery dates. Still no vehicle or date”

Posted 2 years ago

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Ford is rated 1.6 based on 180 reviews