Ford Reviews

Name: Ford
Address: Abbot House, St Albans
Rating: 1.53

1.5 Rating 283 Reviews

12 %

of reviewers recommend Ford

Company Reviews

Questions

Metrics

1.5

Based on 283 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Phone:

020 3564 4444

Email:

flinform@ford.com

Location:

Abbot House
St Albans
AL1 2RW

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I regret to express my dissatisfaction with the Ford Eco Sports purchased by my company from Capital Ford. Out of the six vehicles procured, four experienced motor failures just beyond the warranty period, which is disheartening. Despite extended discussions with Ford, a resolution has not been reached due to the warranty expiration. It is perplexing that a majority of our vehicles encountered such a critical issue. Regrettably, the Capital Ford dealership in Raleigh has not been forthcoming with assistance, opting instead to promote additional purchases. Although one vehicle's motor was replaced just outside of warranty, it regrettably malfunctioned with less than 30,000 miles driven. A notable legal matter surrounds these Eco Sports, to which Ford seems unresponsive. The requested cost of $8,000 for a motor replacement contrasts significantly with our trusted shop's rate of $3,500, providing the same warranty coverage. Ford's intervention resulted in a subsequent motor failure, which is deeply disconcerting. Moreover, our experience with Capital Ford in Charlotte was marked by confusion and a threatening approach. Following the diagnosis of a necessary motor replacement, I received a call from an individual claiming to be a service manager, threatening a vehicle lien if prompt retrieval did not occur. Subsequently, an unwarranted $1,800 storage fee was levied, necessitating a protracted interaction with corporate to rectify the situation. Even corporate acknowledged the impropriety of Capital Ford's actions. It was later revealed that the assigned case manager had been terminated without adequate communication regarding our case, underscoring a lack of organizational oversight. Another disheartening incident transpired at Lumberton Ford, where one vehicle languished for over six months awaiting motor replacement. Astonishingly, upon retrieval, I was informed of a dead battery, with the proviso that a new one would be at my expense. Given the lengthy period of inactivity, it is reasonable to assume that the battery's depletion occurred during the extended period on the lot. Such oversights are concerning and raise questions about the level of professionalism within the Ford network. The handling of our case with Ford has been far from satisfactory. After providing comprehensive information, our case was inexplicably reassigned to a new representative who appeared unacquainted with the details. Subsequently, onerous requests for redundant information were made, only to conclude with the regrettable assertion that Ford will not extend any form of assistance. This entire experience has been profoundly disappointing and ranks among the most unsatisfactory encounters I have ever had. As a result, I have resolved not to engage with, endorse, or acquire Ford products in the future.”

Helpful Report

Posted 1 year ago

“Hello, I am a customer at FiveStar Ford in Warner Robins, GA. This is not my first bad experience, but I didn't write a review on my previous experiences. It is so frustrating for me. I am driving a Ford F150 Raptor. I purchased my Raptor brand new in 2018. I am taking my truck off road and that's why I need frequent maintenance or repairs. I feel, as a female, I am not been taking serious at the Ford shop/dealership. The communication is just really bad. For example, I got an appointment (my truck was leaking oil) for Tuesday, 9/26, 9:00 a.m. I dropped off the truck Monday night, talked to the Ford customer service and explained the issue. I was told to hear back after the Raptor was diagnosed on Tuesday. I didn't hear anything back all day. In the late afternoon, I contacted the Ford customer service person and he told me, that no one had even looked at my truck. Probably will be tomorrow. When I stated that I had an appointment, the excuse was short staffed. The next day, Wednesday I was told the Raptor was diagnosed and I will get an estimate by end of the day. I did not get any estimate on Wednesday. On Thursday I contacted the service person again, this time I got response at all. Today, Friday, they sent me a quote. Only the PDF, no explanation on what exactly is wrong, when the repair will be done, how long it will take do get the parts or on how long the repair will take. I had a very similar experience last year, when I had my transmission replaced. My truck was standing outside at the dealership for weeks. I got just excuses on when my truck will be done. I feel discriminated by the treatment and comments made by them because I am a female off-roader (like I don't even know what a Raptor is, or that I am insane taking such an expensive truck off road and I don't know what I am doing). I am taking my off road activities very serious, I take very good care of my truck and I know exactly what I'm doing. I also attended the Raptor assault training in Utah. My frustration makes me thinking about getting a different brand of truck for my off road activities if there will no change in the future.”

Helpful Report

Posted 1 year ago

“4000 dollars to change water pump terable design Fairway Ford no service also the old Ford of Orange almost as bad they closed”

Helpful Report

Posted 1 year ago

“I recently bought a 2007 lincoln Navigator. I knew it needed a few things fixed on it when I bought it . First thing I had to fix was an exaust intake manifold, the going rate in general for an exaust manifold for most vehicles is between $400. to $600 but because it's built by Ford it doubled to $1200. each side. But I figured what the heck since the main other thing was the air suspension. I figured hey suspension no problem it's basic right. Not I just get to fixing the air suspension after shelling out $1200 just for the one exaust manifold just to find out that Ford does not make the solenoid that I need to fix the air suspension and the only choice I have is to convert it to coil over suspension.the vehicle isn't even 20 years old yet.”

Helpful Report

Posted 1 year ago

“Brought the car in for a recall and they told me it needed radiator service..I picked the car up at 5.30 the shop closed at 6..as soon as I left they left after. 5.40.. when I got on the highway and was doing 60 MPH the whole car shut down and all of the safety lights came on..the car slowed down to 15 MPH..I had to exit the car on the highway and when I checked to radiator I saw they never put in the anti freeze…then when I called the service center they all went home early..I was stuck on the highway for an hour waiting for a tow..I filed a complaint with Ford and the service center offered me a coupon…I’m just thankful it was only me in the car and not my family…I’ll never buy another Ford from Levittown Ford again…be careful if they service your car..”

Helpful Report

Posted 1 year ago

“Ford is a train wreck. It took me 4 weeks to get an appointment to repair an exhaust manifold. The parts have been on back order since June. No guess when they will arrive. This is a sad American manufacturing story. I hate to but Asian, but US auto manufacturing is a mess.”

Helpful Report

Posted 1 year ago

“Start off by saying that I have been a ford customer since I was 18 years old. I am 62 now. I recently purchased a F150 XLT bought the Platinum extra warranty. about 20000 miles started getting a noise that sounded like the beginning of spark knock. It has a 5.0 engine. I had them check it out and they said they found something and changed a part. Went in for my next service with same noise and they said to run a higher octane fuel. I did that till the next oil change, still did not work. They looked at it again and they said that Ford put out a bulletin that the 5.0 has a noise at low acceleration that sound like a typewriter. THATS NOT GOOD. Salesman told me if it gets worse bring it back in so I did. they give me a print out stating there is nothing that can be done. I came home and called ford customer service and they opened a ticket and told me to take it back, I did and when I got there the service manager came out and said Ford was suppose to call me off and say that there is nothing they can do again. Ford can do something about this since they know that it is not right. they said all 5.0 motors have this issue. I don't know about you but I did not pay 46000 dollars for a type writer. Ford if you would like to talk about this and change the mind of a true Ford customer you can call me off of the case number you give me 44673783 or don't call and have a very unhappy customer. Best advertisement is word of mouth.”

Helpful Report

Posted 1 year ago

“2019 Ford Edge has been in the shop for a month and a half so for. Transmission problems. Don't know when my car will be fixed. Will not provide a loaner car...month and a half! DO NOT BUY A FORD!”

Helpful Report

Posted 1 year ago

“Our 2010 Ford Fusion is garbage. $3000.00 to partially repair rusted out sub frame and steering components. $2000.00 for the replacement of rusted out gas tank. $750.00 to replace corroded radiator and transmission coolant lines -(twice). Disputed recall for faulty brake ABS failure- $750.00. Transmission oil and reflash needed often. Broken power drivers seat. Entire body of car rusted out to dangerous levels. The only good thing is the Mazda engine. I'd try to get help from Ford but it is a fools errand. They don't care about their garbage products. They will turn their backs and deny. This is my fourth Ford, stupid me. I'll never buy another Ford disaster.”

Helpful Report

Posted 1 year ago

“If I could leave less than one star I would. American made POS. 85k F150 and Fix Or Repair Daily is the theme. Only American made car I have all others (6) are foreign and they work great. Last one trading in after 1 year on new Toyota. Done with American garbage trucks. No quality no concern just greed and poor engineering and quality.”

Helpful Report

Posted 1 year ago

“Disappointing Experience with Ford’s 7.2kW Generator Rating: no stars! I recently purchased a #Ford F-150 Powerboost truck with high hopes of having a reliable 7.2kW generator to power my house during storms. However, my excitement quickly turned into disappointment as I discovered that Ford’s generator setup was far from what I expected. First and foremost, the marketing hype around the 7.2kW generator was misleading. #Ford promised a seamless solution for powering our homes during emergencies, but in reality, it required an entirely different setup, leaving me unprepared and frustrated. The lack of clear information and guidance from Ford was deeply disappointing. Moreover, the cost of this supposed generator included in the truck’s package was significantly higher than a traditional generator available in stores. Had I known this beforehand, I could have saved thousands by opting for a standalone generator from a reputable brand. It feels like Ford deliberately kept this information hidden to boost their sales. To make matters worse, when I reached out to Ford’s customer support seeking assistance with the setup, I was met with vague answers and unhelpful responses. It’s disheartening to experience such poor customer service, especially when dealing with a substantial purchase like a vehicle. In conclusion, my experience with Ford’s 7.2kW generator has been nothing short of disappointing. The lack of transparency regarding its requirements and the inflated cost compared to store-bought generators are concerning practices. I urge potential buyers to conduct thorough research and consider alternative options before relying on Ford’s promises. #Ford needs to address these issues promptly and provide clearer information to their customers to prevent further disappointment. Please note that this review reflects my personal experience and opinions based on my interactions with Ford’s products and services. But I am also very glad that I only leased this vehicle and at the end of the lease will definitely turn it in and go buy a Toyota.”

Helpful Report

Posted 1 year ago

“We have been having trouble with our Ford explorer since November, the dealership had car in shop 6 times, telling us it was fixed, not. Contact ford corporate, they said they have our back, lol, not. Car still not fixed. Paying for a car we can't take on vacation, there solution, we'll give you $40 day for rental, lol it's $120 day plus mileage and miles. Ford don't care!!!!!! I know thousand people, some in Mexico, Germany and France, plus all over usa, I'll be letting them know what's going on and don't buy a ford. Got paperwork of all work done. Sure people on Facebook would love know this.”

Helpful Report

Posted 1 year ago

“Car hasn't been repaired in over a month! No inner/outer tire rod, multiple issues remain un-repaired, the vehicle is unsafe to drive and ford has done nothing in the way of getting me a loaner vehicle in the interim. Worst car manufacturer in my opinion.”

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Posted 1 year ago

“I've been waiting to order a Ford Maverick with plug in hybrid AWD for 2 years. And now your not coming out with one this year in2024. I'm fed up with Ford and I'm not ordering anything else from you guys. You brag about electrified the hole fleet, will you came up short. I'm done with Ford. By Mike Davison Lower Sackville NS Canada”

Helpful Report

Posted 2 years ago

“2022 F150 25k miles, been in shop multiple times, now my AC already went out. Never offered a loaner even though I bought the highest ext warranty! My advice is to avoid Ford trucks!”

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Posted 2 years ago

“Ford management refused to stand over a 2 year old Ford Ranger vehicle. The issue is with Ford in Wolverhampton (not Navan where vehicle was bought, the people in navan are good to deal with) who will make every effort to not stand over a vehicle when they should. I would say buyer beware as your warranty is not worth the paper it is printed on with ford. Ford will try to avoid repairing failures under warranty by any means possible and cannot be trusted- Advice would be to go anywhere but Ford, unless you have money to burn. A shocking experience of trying to create reasons to avoid responsibility. The guy on phone seemed to understand that Ford should be resolving an engine failure but reverted to stating that 'management will not be helping you' as a stock answer. When I asked could I speak to management he told me that I would have to go legal if I wanted to question this. Its a shocking way to deal with someone who simply wants a vehicle repaired when its engine fails for no reason! My preference is not to leave reviews and i would prefer to delete this if the ford people in Wolverhampton showed any reasonable attempt to be fair. Edit, 2 weeks later. Still no effort to help despite multiple attempts with dealership, with customer service and with ford in Wolverhampton. These are people that will not help their customers even when they should.”

Helpful Report

Posted 2 years ago

“I brought my 2021 Ford Explorer to Havana Ford in Havana, FL due to a rattling sound that sounded like it was in both in the driver and passenger doors, turned out to be the UNDER ENGINE SHIELDS that were loose (I stress these are UNDER my car). I had to pay for this replacement being the 2 different extended warranties I have don't cover this issue - oh of course not!!!!! . I called Ford Corp and filed a claim. I had to inform them what needed to be fixed and asking how am I responsible for this issue that is UNDER my car, not to mention I had the car for 1 year, why is this something I should have to pay $300.00 out of pocket. I received a call back after filing a claim from a Nancy Peter w/Ford on 2/8. She stated she couldn't refund me the money, but offered me free oil changes and tire rotation for 15,000 miles or 3 years all I needed to do was email her my receipt for the fee I was charged. On 2/8, emailed my receipt to Nancy and was told I would get a call from her within 10 days of sending my receipt to her, which was on 2/8. I never received a call back from Nancy 10 days later. I sent her a follow up email on 3/16 - no response!. I called the 800 # and got another repo who got me the supervisor that was on the floor that night, Antionette. As we were on the phone Antionette wrote up and email to Nancy and Nancy's supervisor asking for an update from our 2/8 conversation. Per Antionette she will call me back with an answer within 72 hours. Well no CALL BACK from Antionette, Nancy or Nancy's boss... I sent another follow up email to Nancy on 3/20. Yes!!! you guessed no call back or email back from Nancy... 2 days later I called the Ford Corp hotline again and got anther rep on the phone who would put a request into Nancy and Nancy's boss to call me with an update --- HMMMMM NO CALL BACK!!!! I called Nancy on 4/10 and she finally answered her phone and I expressed my disgust on her not getting back to me. I asked for her supervisors name and email and Nancy refused to give it to me and she would be a request in to have her boss call me -- HAHHAA still no call from her boss... this issue was handled with no care on the end user. Nancy Peter your customer service skills are horrific and you need to be retrained to do your job correctly and so does your boss whomever she is... Ford you need to retrain your CS/Claims teams and their superiors... I'm very disappointed lack of caring.”

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Posted 2 years ago

“Do not order parts or accessories from their website. Customer service and reps are not helpful and the worst people to deal with.”

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Posted 2 years ago

“My daughter moved out to California and leased a car on her own. Bought it at our suggestion after the lease ran out. Paid top dollar for the car and an extended warranty. The car was in the dealership before the warranty ran out and now the dealership wants to return the car with NEW DAMAGES that conveniently aren't covered now that the warranty ran out. In order to duplicate the initial problem, the technician from the dealership said he drove the car more than she did in a year and even took it home. Really? And the new issues are her concern even though the car was not in her possession? PLEASE HELP HER! Erica Silverman, Airport Marina Dealership, LA. She has a Customer Service Representative from Ford who has said all the right things but has not helped to make ANYTHING right...the dealership has had her car for over a month...they wouldn't even give her a rental although the FORD extended warranty said she was entitled to one. They could not duplicate the safety issue and insisted there were none even though she took multiple pictures of the dash messages warning her to stop immediately! Her name is Erica Silverman and the dealership is Airport Marina Ford. Please help this worried mother who is 3000 miles away. Please. Reply17mEdited”

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Posted 2 years ago

“My husband and I have owned only Ford the last decent car I owned was the Mercury mariner since then I bought a raptor which was in the shop for over 9 months rear end went and continues to have other problems . We had a 2014 Ford F-350 which always had issues we thought maybe it's old my husband bought a 2021 f350 new truck and now it hasn't even been 2 years it's dead in my driveway how is he getting to work don't know . 2 years ago my son also ordered a truck 2 years later nothing on it and they canceled our raptor bronco order when my husband call Ford they basically said there nothing they can do I'm switching to Chevy if I could give Ford no stars I would the trucks stink the dealership lie and all around horrible product and horrible service .”

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Posted 2 years ago

Ford is rated 1.5 based on 283 reviews