“Purchased a suit, it was much too large when it arrived so sent it back the next day, so we’ll within return period. It was delivered to them on 06/02/23, received email to acknowledge return on 07/02/23 saying would take 14 working days for refund. As yet still haven’t received a refund (today is 06/03/22) and there has been no reply to my emails. Messenger not accepting messages on Facebook, tried calling no answer. Will be reporting to trading standards.”
“Do not order from this company.
I’m still waiting on a refund from items returned to them December 19th 2022
It’s now the 27th of January.
They don’t answer phone calls and emails.
Absolutely disgraceful how they are allowed to trade.”
“Love the clothes but as like everyone on here the refund system is appalling.Returned clothes in Dec had an email to say they had received. Still waiting, and no reply’s from emails. Such a shame as i wont be shopping here again.”
“Terrible do not order from this company
Get your money back on a return is horrendous
Return was in warehouse by 12th December still waiting for refund
I have given after numerous emails
up and gone to my
Credit card company to try and sort out
Buyer definitely be very aware”
“Shocking customer service .. returned 15 days now! No refund - no one replies at one point they said they didn’t have it! But 3 days before confirmed they did
I would never use this company”
“Terrible experience & company keep well away! Returned a dress that does not fit with all labels & original receipt. Heard nothing 3 weeks on then today, received dress back in post with note “not for forever unique” this is an absolute conn. Taking up with independent ombudsman as can never get through to this terrible company.”
“WARNING!!! DO NOT SHOP HERE. They will not refund your money from. They have stolen over £200 from me and are completely ignoring me. Their phones are "not working" and they are not replying on your emails. They are deleting my comments and warnings to other women on instagram. AWFUL COMPANY!!!”
“Honestly the worst experiance ever .I've returned my dresses.i have my proof of postage .I've double checked the postcode it goes back to .it's still saying I haven't returned the dresses but I have my proof .I've emailed so many times with all my proof nothing back I phoned so many times says they are busy leave your number then cuts you off .I'm owed £140 and I'm still worried and have had no contact from customer service .I'm buying for my sons wedding and this spoils any experiance .all other sellers get back to you asap .so so dissapointed and worried .my experiance has put me off .hope they sort this out for me asap as my wedding is in 3weeks and need to find the dress .very upset and stressed”
“Still waiting for a refund from an item returned early December despite being told on two occasions the money would be there in 2-3 days … I won’t ever buy from them again!”
“Refunding system is appalling. Returned goods on the 26th November and still waiting for the refund to be processed on 18th December!
I did contact customer services who told me there was a back log! £230.00 of my money still in their back account. Not good enough!”
“the customer service is appalling.
absolute joke.Your number one in queue then they hang up you ring back and your number two. they hang up you get absolutely nowhere they really need to get their act together ..You wait forever to get a refund i had to open up a case with paypal to get my refund so be aware when you buy from this company try and buy things to fit you because if you have to return goods you will have problems.
I love forever unique clothing but now for me after the way you are treated with customer services I won’t by again this experience has really put me off …all I will say is read all reviews before buying.”
“Very different reviews to what you'll find on Trust Pilot! Still waiting for news of my refund. Been asked to contact the company but can't get through to anyone!
They have had my returned parcel since 4th June and I was told on numerous emails that I would receive my refund by 18th June at the latest. HAVE I RECEIVED IT ? NO. Tried to contact numerous times but speak to someone but no joy. Not impressed with your customer service....Covid or not. Your communication is shocking. Will be telling everyone I know to avoid your company.”
“I shop here regularly and love the brand , very fast delivery however lately a couple of points that have been really disappointing. Returns take so long to be credited back to the point on several occasions I have had to call to find out after 2 weeks where my refund is. I also purchased a very expensive military jumper in winter , worn once and all the buttons fell off, called customer services and they said we dont have any more buttons sorry(no send it back and we can see what we can do etc). Also recently ordered several items being advertised as forever unique on the site and on arrival they are another cheaper brand still with all labelling etc, this should be clear on the site I feel as we are being bought into forever unique for a reason. If this can be sorted the brand is amazing, but just maybe got a little too big and losing that personal touch I used to love!”
