Forever 21 Reviews

Name: Forever 21
Rating: 2.29

2.3 Rating 164 Reviews

31 %

of reviewers recommend Forever 21

Company Reviews

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Metrics

2.3

Based on 164 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Forever 21 1 star review on 12th January 2022

Christina

Forever 21 1 star review on 23rd September 2021

Anonymous

Forever 21 1 star review on 27th April 2021

Kym

Anonymous

Anonymous // 01/01/2019

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“My order was delivered but never got email saying it was delivered. I had to look back at my order. The product was lost/stolen and I submitted a request and they never heard back. It had been 2+weeks.”

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Posted 3 years ago

“I ordered on June 9 and I am going to receive my product 20 days later. I’m tiered of hearing the excuse of COVID slowing your stuff down. I ordered from American Eagle and received within 3 days! Don’t purchase, no wonder you are going out of business your company sucks!!!!!”

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Posted 3 years ago

“My daughter order a jumpsuit for her birthday on may 30. It’s been 2 weeks her sweet 16. Am so mad. I call support no answer send email no answer. This is so crazy and the keep showing the jumpsuit on there website. Now I have to order another outfit. Which is not fare.”

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Posted 3 years ago

“Never received my order from FOREVER 21. Each time I called was on hold more than 1 hour. They started a claim 3 weeks ago, telling that I will receive an email within 8-10 business days but nothing. Called again today . After being on hold for 1 hour 15 minutes , a rep told that they checked with delivery company and it was delivered, and they can not give me refund. And if I want, I have to contact the shipping company myself.I requested to speak to manager. Waiting on hold for another 10 minutes, the rep told the manager is on phone, and she will stay on phone with me. I asked to check another order status: I received a part of it only. She checked and told that it was delivered too lol, but she can start a claim, then somehow I was disconnected and nobody tried even to reach me. I will have to call bank I believe and ask to cancel my purchase. This is the worst experience I had.”

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Posted 3 years ago

“I ordered a necklace and a braceless for my wife christmas gift in Nov 2019 and paid in full, after several months and so many back and forth i received the products, my wife used them and after one week they both started to turn colour, Very bad and cheap finishing, i contacted their customer service after spending so much time on internet(they dont give you any cell#) to let them know of my issue, they just keep apologizing for inconvenience situation but don't rectify the issue, as of today June 3,2020 i have not received any substitution and am very shamed of my wife for what they did, Do not ever waste your money on this oversee company as they only riping you off with cheap product”

Helpful Report

Posted 3 years ago

“DO NOT SHOP ONLINE WITH FOREVER 21. NEVER RECEIVED MY PACKAGE and I can see that tons of people have also not received their package (or had missing/incorrect items) and have experienced horrible customer service dealing with not being able to contact anyone, no one answers on the phone, no one responds to emails. Since I cannot get a refund, nor store credit, nor a re-shipment of products through Forever 21 because NO ONE RESPONDS, I have to CALL MY CREDIT CARD COMPANY to get this purchase off my card.”

Helpful Report

Posted 3 years ago

“If you have any problems with the fulfillment of your order be prepared to not get your stuff. I placed an online order and never received my stuff. I contacted customer service and they didn’t help me at all. By far the worst customer service I’ve ever experienced through a big company. I have my online receipt and my bank statement showing they charged me but they sent an email saying they sent my package back to the facility. Well if there not sending the stuff that I paid for they legally should be refunding me my money. That’s the logical thing to do here. Give me my money or give me my stuff, it’s really not that hard to understand. This is considered theft and fraud and I will be calling my bank so the can retract the money themselves as well as reporting the company to better business bureau. Now I understand why they’ve gone bankrupt. The customer service agents are specifically paid to help me and they failed so what is the point of having them or offering there service. I will not be shopping or supporting there business anymore. I am not gonna argue with them anymore either. I was respectful and patient and got no help. I will just let time take the business down for me. Bigger and better companies with exceptional customer service like savage x Fenty will give them a run for there money. In a couple years the business will be dust, thank you and Forget F21.”

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Posted 3 years ago

“Here I order some shirts for the summer feel. Once I received my shirts they look like the run smaller then what it suppose to say on the tag. This be the last time I hit up forever 21.”

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Posted 3 years ago

“This was the worst experience. Not to mention $12 for shipping! My shoes looked like it has been worn and it didn’t even come with a return paper”

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Posted 3 years ago

“Their clothes sizes are huge. How is an XS so huge? I returned everything I got through online returns. It's been weeks and I didn't get a confirmation email or my refund. I've been trying to get in contact with them for DAYS and no one is responding. They don't have an online chat. They don't answer emails back. They say to leave your number and an agent will call you back. Well it's been days and nobody called me back.”

Helpful Report

Posted 3 years ago

“I ordered and received a shipping update that my package was to arrive Monday. Monday no package. The shipping information even changed. So I contacted them to be told it's actually in transit. But according to the tracking number my item hasn't even shipped but a label was created. They refuse to refund me but keeps lying.”

Helpful Report

Posted 4 years ago

“I purchased 3 jackets. A camo a jean and an army green. All smalls. They were Huge!!! And I mean Huge! Big deal right? I started the return process. They were going to take 5.99 out of my refund to pay for shipping. annoying... but ok! Well I shipped it out the same day (3/2) a received it. It is now 3/24 and they still haven’t received my package! (The date keeps getting pushed out) so I call customer service. HOW RUDE ARE THEY! I swear I will NEVER ORDER ANOTHER THING FROM THIS SHITHOLE! They act like it’s normal to take 3 weeks to send/receive a package. they Kept me on hold for 1 hour and 8 minutes to tell me “Yes that is normal delivery time you will receive a email when we get it” Forever 21 is removed from my phone. I will be blogging my experience with them. Hopefully others never have to make a return.”

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Posted 4 years ago

“Categories My ReviewsMy Settings HelpLOG OUT sandra farmerUS For companies I ordered onlineand requested in store pick… I ordered and requested in store pick up. Ok Coron Virus they stop processing in store pick up. But prior to store closing mandates I ordered 3/10/20 and no email about what happens if stores closed. It is now 3/24/2020. No email to let customers know and no order delivery. I called and they said customers in store ordered cancelled but no date or email when refund to be issued. This is hard times and if forever21 cancels orders independently, then customers should be informed and refunds issued immediately. Dont order online or instore pick up from forever21 ever. Bad business practices Sandra F”

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Posted 4 years ago

“My expected delivery date kept getting pushed back further and further and further. I called usps turns out they didnt even recieve my item from F21. I SHOULD HAVE READ ALL THE REVIEWS before ordering.”

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Posted 4 years ago

“They are horrible! My order was wrong and I sent back as instructed and was later told they did not receive it. Now I’m out the money and item!! They told me numerous conflicting stories and I filed a report with the BBB who said they already had over 700 complaints filed! Terrible company!!!”

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Posted 4 years ago

“WARNING, whatever you do don't I repeat DON'T ORDER FROM FOREVER 21. They don't do returns and if you purchase online they will deliver your items without a return label or any receipts of your order they make it difficult for you to return items and not to mention you have to pay for the returns forever 21 is not a reliable company I warned you all to spend your money and shop elsewhere because you will be ripped off.”

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Posted 4 years ago

“Placed order on 02/24/2020, received order status stating est delivery of 03/05..Did not believe delivery would take that long in the US. Shipping is entirely too long especially when you are paying doe shipping.”

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Posted 4 years ago

“I've ordered from Forever a few times online, but usually I head into the store. First of all, I ordered about 15 things - 3 of which WERE COMPLETELY DESTROYED - 2 were the wrong colors.. and the rest, I liked thank god. I emailed and called them several times regarding the damaged clothing to ask them what they could for me - it's been almost a MONTH since this has been taking care of and I STILL have not heard back from them yet. I tried to bring it back to the store and because FOREVER21 ONLINE has different BRANDS ( CAREFUL WITH THIS) forever in the malls wont take them back. So now IM STUCK WITH 3 SHIRTS THAT LITERALLY HAVE HOLES IN THEM.”

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Posted 4 years ago

“If I could give their customer service less than 1 Star, I would. I received the wrong item and did everything I was supposed to do to send the item back in exchange for the item I actually ordered. It took 3 emails and 5 twenty minute long phone calls to finally get the shipping label to send the item back. They have absolutely NO value for the customer and constantly cut me off in the middle of my explanation. Never again!”

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Posted 4 years ago

“Forever 21 has horrible customer service!!!! Cheap clothing at a reasonable price. When calling CS they connect you to a third-party call center & when you ask for an escalation department or supervisor they cannot transfer you. I placed two orders and paid $25 for next day delivery they shipped out my items standard and not next day!! Deceptive😡 stole my $25. I tried to contact someone of course they’re closed or no one can change or fix this issue because the package has been shipped already I refuse to ever ordered oneline from forever 21 and if you order online my I was suggest that you thoroughly make sure everything is correct and that you call and make sure everything is clear. I thought that I was doing this and they still messed up my order for the 2nd x and I have a flight leaving on the day that they claim my package will be delivered I am going to file a complaint with the Better Business Bureau as well”

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Posted 4 years ago

Forever 21 is rated 2.3 based on 164 reviews