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Forever 21 Reviews

2.3 Rating 164 Reviews
31 %
of reviewers recommend Forever 21
Company Reviews Questions Metrics
2.3
Based on 164 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 17%
Accurate And Undamaged Orders
Greater than 73%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Forever 21 1 star review on 12th January 2022
Christina
Forever 21 1 star review on 23rd September 2021
Anonymous
Forever 21 1 star review on 23rd September 2021
Anonymous
Forever 21 1 star review on 27th April 2021
Kym
Anonymous
Anonymous  // 01/01/2019
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Jody Blunk
Unverified Reviewer
“I purchased a jogger for my daughter birthday that was two weeks ago. Today, I just received her birthday present. So, I got to attend my daughter's birthday with no present. Gotta love that. So, I open up the package and only half of the order is there. Only the bottom part of the jogger there's no top part. And the bottom part of the jogger is the wrong size. Not only did I go to her birthday party with no present to give her, I still can't give her a present because it's missing an item. REALLY? I call customer service who happily refunded my money and it will show up in my bank account in 7 to 10 business days. Which in my opinion, you mess up as bad as you messed up with my order my money better be there today PERIOD! When I let the customer service person know how disappointed I was with the company and how unprofessional it was she laughed at me. She actually laughed at me and hung the phone up on me. So, I call corporate office. Well good luck doing that because every voicemail is full so you can't leave a message nor can you talk to a human being. Even the operator was too busy to answer the phone and her voicemail was also full and you can't leave a message there either. In my personal I would rather go to Goodwill and buy anything from Forever 21. They don't care if you get your package, they don't care if you don't get your package. I was told to throw away the bottom part of the jogger which surprised me. In my opinion this company is Shady, they are rude, and there is no one to take responsibility. I says Pffft! Jodyb, Nevada The Pictures: They say the pants are small. Not true to size. These look extra, extra large. Made of poor quality. Not throwing away like instructed. Once torn in pieces, will make a great rags. Lmao!”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“I ordered clothes from the Forever21 website, but when I received my package, not all clothes were from Forever21. It seems like the third party owned it. I did not liked the fabric at all. What a waste of money. I used to shop a lot from Forever21 until this happened to me. I stopped buying clothes from here.”
Helpful Report
Posted 3 years ago
Crystal Sparks
Verified Reviewer
“I placed an order with them and after seeing it sit in California for a week, I decided to find out why. After much runaround I was finally able to get a supervisor with FedEx who called the last facility the package showed up at. He told me that although a shipping label had been generated, Forever 21 had not presented the items to Fed Ex for delivery. So they generated a shipping label so that it would look like my items had shipped and were in transit when they weren't, so that their cancellation/refund policy wouldn't apply. Now I'm moving out of the states and this package definitely won't get to me before I move. So instead of just refunding me so I could go to a store in person and purchase items, my package is going to get returned to them as undeliverable and they're going to have to refund me anyway, or else I'll dispute it with my credit card company.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“4 months over I didn't get refund”
Helpful Report
Posted 3 years ago
Sheila
Unverified Reviewer
“I decided to reluctantly give this company another try! Huge mistake! Of course my delivery date changed last minute, which ok fine, than the next delivery date came and no pkg. I spoke to customer service and was lied to. The person told me it was just delivered , so I go to the post office and no pkg. I speak to another customer service rep who confirms it’s not delivered but would guarantee it would show up by 9:00 that night or call first thing in the morning for a full refund. Of course I could see the pkg hadn’t even left the state it was shipping out of. So fine, the next day I get up to call after the pkg didn’t arrive but surprise! Customer service just so happened to be closed that saturday for some reason. Meaning I was lied to once again by customer service. So I have to wait until Mon to speak with someone. Mon I explain I had been lied to repeatedly, cancel the order and refund me as I was promised I would be days earlier. I was assured yes, we have put in for a refund for you, you will be refunded. Several days later the pkg arrived and I get an email from customer service stating my pkg arrived no refund would be given. Now I was already told days prior the refund was issued mind you. I explained I no longer needed the items and since they were still in their state to cancel the shipment, all of which I was told was done. Essentially all they did was lie and by themselves more time for shipping. Since it would have taken about a month to ship the items back, get the return process and get refunded I didn’t bother at this point because to be honest I doubt I would have ever been refunded anyways. Such horrible customer service and service in general! Refunds take weeks, shipping is never on time. It’s easier to throw something away and cut your losses than try and exchange or refund! Sad”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“I never received my order and no one answers the phone or emails. First and last time I will ever order from them.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“I ordered two plain white tees September 6th and to this day i have never received them. I assumed it was cause of problems with covid, but it said it shipped the day i ordered it but the tracking number said it didn’t exist and they will not refund.”
Helpful Report
Posted 3 years ago
Sheila
Verified Reviewer
“Terrible shipping and worse customer service , been waiting 3 wks for my order and have no delivery date set since it has changed 4 times already. Customer service refuses to refund me and told me to wait another week to see if it snows up per their shipper! I had no issues with another other companies I placed orders with the same day. They all arrived 7-10 days ago. I will never order with them again”
Helpful Report
Posted 3 years ago
Sheila
Unverified Reviewer
“Terrible customer service and shipping! I have been waiting for 3 wks for my order. Delivery date keeps changing and now says unknown. I requested a refund since I no longer need the items as they are so far past the original delivery date and I was told to wait for the items for another week per their shipper. Keep in mind I ordered from several companies the same day I ordered with this one and all other orders arrived 7-10 days ago, no issues , no change in delivery dates.”
Helpful Report
Posted 3 years ago
N/A
Unverified Reviewer
“HORRIBLE DELIVERY SERVICE”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Placed an order on Nov 28th, it's been 2 weeks since and they still haven't even shipped my order (ON/Canada). There's no tracking info either. Surprisingly they replied back to my e-mail within the same day and said my order is still being processed (for 2 weeks??). If I read all the overwhelmingly negative reviews beforehand I would never have purchased from this company. They are scammers.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Horrible customer service when it comes to returns… All they want to do is give you in-store credit so they can get you back into their store! The amount of frustration and 40 minutes of waiting at a store because the girls had to call a manager three times because nobody knew how to do the return to PayPal… Vey frustrating..Even after 30 minutes trying to return it at the store they are making me pay shipping and dealing with all of the return on my own.. just lost a customer!!”
Helpful Report
Posted 3 years ago
Paul
Verified Reviewer
“they cant get anything to you one time. This the first time I have order online from them and the last time. I have contact them and get no help what so ever”
Helpful Report
Posted 3 years ago
Alena Visnovsky
Verified Reviewer
“Like other fast fashion brands, Forever21 uses lead in some of their products. Mostly the faux and dyed leather products. I discarded a belt because the tag had a lead warning on it (the belt was horrible quality anyway), but I was surprised because some of Forever 21's clothing items, like shirts and sweatshirts, are good quality. I also ordered a set of faux leather bracelets and I'm assuming they have lead in them as well, but I didn't see a tag and I like them a lot so I won't discard them. If I die of lead poisoning, you'll know why lol”
Helpful Report
Posted 3 years ago
Upset Customer
Verified Reviewer
“My order arrived with only one item missing the rest of the items. I called them they told me they couldn’t reship or refund they have to put in an investigation. Tried calling again no one to talk to, literally talking to a wall. Then I get an email to fill out the missing items report. I fill it out, they reply saying because I didn’t put in my shipping address they can’t file it, I reply that’s same as billing but add it on and resend it to them. Then they reply because I only put in item numbers and not exact details of the items they can’t file. Wtf, they are deliberately doing all this for me to loose interest. We are talking about 15 missing items and I am so mad that there’s no one to talk to.”
Helpful Report
Posted 3 years ago
Priya
Unverified Reviewer
“I have ordered 2 items on 9 sept 2020 . And have paid the full amount and today is 16 sep and it is this in order processing state. I have been writing emails to the customer care and haven't received and email back. I have been calling the customer care and they don't recive the call. I feel cheated”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Customer service shocking. No invoice in parcel. No way of returning the item which is not fit for purpose. Quick enough to take your money but dont want to know otherwise. Dont know how forever 21 are still in business. It's a disgrace.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“I ordered several items online and they had been worn by someone else before being shipped to me. The clothes had heavy cologne smell, and had been worn. I have ordered hundreds of dollars of clothing from Forever 21 over the years, and this is a horrible experience!! I used my Forever 21 credit card to pay for the used clothing, and would like a refund on my credit card a.s.a.p.!!! Please call me to resolve this matter. I have provided my e-mail below, and you can find my telephone number attached to my e-mail.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Forever 21 is the worse store ever, they don’t tell you when things are final sale even tho not only did I asked the woman working there what the return policy is but also the fitting rooms are closed because of covid so I couldn’t try the dress on so now i'm stuck with this ugly dress. Thanks so much for wasting my money. Do not shop there unless you want to be scammed”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Horrible horrible service, I paid for a product and did not recieve it at all, and it shows that it's delivered, I tried reaching out to customer service on call, mail, Facebook, everything, but all they say is that they'll look into the matter and ofcourse nothing ahead of it. Please do not order anything from here you're probably going to lose your money”
Helpful Report
Posted 3 years ago
Forever 21 is rated 2.3 based on 164 reviews
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