“Absolutely rubbish company, I sent my band back because it had fallen apart after 4 months they said they couldn’t repair it which I don’t understand as they apparently made it I asked for a refund but they said no without a receipt I sent proof of purchase thru my bank statement then they said all we can offer is a 20% off voucher, which will never ever be used by me i wish I read all the reviews online before buying”
“Clearly a Poor company that does NOT support any Police! I bought a New watch spent several hundred dollars for it to break and then they want to charge to fix it! It will not wind up like it’s supposed to to work! Poor customer service and I’m even a law enforcement officer and they said they didn’t care about that!”
“My wife gifted me a Fossil Gen 6 Smart watch from Mumbai India
I am using that watch since 6 months and it’s the worst 25k ever spended in my life! I am a big fan of watches and I would never ever in my dreams would recon anyone to purchase this watch even not for the free! I would haha given it a negative remark as well as it’s the worst! I want my refund! The watch is not even functioning properly! Sometimes the wifi is not working sometimes the Bluetooth and the battery of the watch is just the worst!! The company is just looting us with this watch so don’t buy it!
I want my refund from Fossil watches”
“Bought two watches on April, 2024, and I had recently to send my watch to the Fossil repair warehouse because it was skipping time, and my experience was deeply disappointing. I purchased this watch from Macy's, but due to their new policy, I couldn't return it after 30 days. Despite clearly explaining the issue to the Fossil repair team, it seems my concerns were not taken seriously. After waiting for three weeks, I received my watch back with the same problem. It's evident that no real effort was made to diagnose or fix the issue. This lack of attention to customer concerns and inefficient service is unacceptable. I expected much better from Fossil.”
“Bought 2 watches on September of this year. Mine always dies every 20 min I have to charge it.
And my wife’s watch never turns on and everytime I charge it still off never turns on. I had already emailed customer support hopefully they will be able to help me. I spent $400 for nothing looks like it and I regret it so much and Iam not sure what to do at this point.”
“Watch never arrived just a strap that was the wrong colour. Won't answer the phone don't respond to emails. Fossil has taken the money from my credit card claiming they have despatched the item.”
“I recently ordered a watch from Fossil as a present. Unfortunately the delivery company used (Ups) was poor, and on sending the watch back to Germany meant that I received the watch 3 weeks later than intended. The staff I spoke to at Fossil however were very helpful! The watch itself is gorgeous and the recipient loves it!”
“Fossil have a good range of products at reasonable prices. Their online service was second to none with prompt delivery and hassle free service. Would recommend their products and online shopping experience to friends and family.”
“The packaging was good, it came on time. I don't like having to contact customer services or receiving a product that has nothing to do with what was displayed, in this case all my fears were knocked out of the park.”
