Fotosense Reviews

Name: Fotosense
Rating: 4.71

4.7 Rating 3,685 Reviews

94 %

of reviewers recommend Fotosense

4.7

Based on 3,685 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01772628453

Email:

taff@fotosense.co.uk

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Fotosense 5 star review on 9th November 2022

Peperoni

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Has a chat line that is responsive. Offered extended warranty. Goods arrived in reasonable time.”

Helpful Report

Posted 6 years ago

“They delivered the camera that I ordered, but recommended the wrong screen protector and didn't send them with the camera.”

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Posted 6 years ago

“Great Price, but... dispatch was very disappointing. - It was several days after payment before the item was dispatched. - The dispatch note gave a tracking number and instructions on tracking my package for a non-tracked service.”

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Posted 6 years ago

“goods arrived JUST in time”

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Posted 7 years ago

“Fotosense are fine, but I wish they'd use a different courier. Royal Mail make getting a parcel more difficult than the other couriers.”

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Posted 7 years ago

“The Cokin Filter was at a good price”

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Posted 7 years ago

“I am not happy. I am still waiting for my product to be delivered. It said 3-5 working days, but nothing arrived. Only after having to phone Fotosense did i find out that there was an issue with the delivery and that I would have to wait another 7 working days! The lady dealing with my call was very apologetic and courteous and did everything she could to help, including offering me another colour camera that could be delivered earlier. Unfortunately the lack of communication about any problem with the delivery means that they rate only acceptable and it will be poor/very poor if it does not get delivered next week.”

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Posted 7 years ago

“GOOD: Price. BAD: Ordered three items showing as in-stock on the web site. Got an email to say two were on their way but one was on back order and the estimated delivery date was a month away. Sent an email, got no reply. Tried calling, phone never answered. A few weeks went by and then I got another email to say that the item would now arrive in a couple of months, three months after the order was placed! I tried phoning and this time got through. The woman I spoke to was very apologetic and said she would look into it and I would get an update email later that day. No email arrived. However, about a week later I got an email from Royal Mail to say they were delivering a parcel from FotoSense and the next day the remaining part of my order turned up. My feedback to FotoSense is this - your communication skills are appalling and I won't be shopping with you again in case I encounter similar problems.”

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Posted 7 years ago

“Instructions were in japan or chinese so cant understand a word and the case never came with it”

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Posted 7 years ago

“Fast shipment.”

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Posted 7 years ago

“I am unable to comment as it is a Christmas present for my daughter which, obviously, she has not yet had.”

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Posted 7 years ago

“I was not happy, I had to wait weeks for my final order, as it was not in stock”

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Posted 7 years ago

“arrived late”

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Posted 7 years ago

“I didn't receive 20 free pack of Fuji instax film and I already sent email to service. No reply.”

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Posted 7 years ago

“When you search the internet for an item, are happy with the price and go through the process of ordering and paying it's always a poor shopping experience to be contacted to say the item is no longer in stock. A different coloured item was eventually ordered on the phone afterwards, but it doesn't make up for the initial disappointment. The need to send a registration card [not pre-paid] for the warranty rather than being able to register online is an un-needed chore. Particularly as it's necessary to place the card in your own envelope if you don't want the world to see all your personal details.”

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Posted 7 years ago

“Goods delivered but not within timescale”

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Posted 7 years ago

“Really disappointed with delivery times as item was showing in stock but took a week to arrive. Wasn't even dispatched for several days after the order was placed.”

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Posted 7 years ago

“The Binoculars were fine when I eventually received them. I ordered silver which apparently was not in stock but I was not informed. When I chased up the order after about 10 days they said that they only had black, so I ordered black. I received this after 4 days. Not good service.”

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Posted 7 years ago

“Had all the equipment I required in one place. Were helpful with questions I had. Reasonable prices. However, the advertised 3-5 days shipment was misleading. Half my order took 15 days to leave the warehouse....which missed the occasion I had bought it for. And i had no apology, even though they promised it would be delivered I time. Disappointing.”

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Posted 7 years ago

“Happy with the ordering process and the item I bought but from ordering to delivery was 9 days, could have been better.”

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Posted 7 years ago

Fotosense is rated 4.7 based on 3,685 reviews