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Fragrance Direct Reviews

2.7 Rating 141 Reviews

43 %

of reviewers recommend Fragrance Direct

Company Reviews

2.7

Based on 141 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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About Fragrance Direct:

Fragrance Direct sells fragrances, cheap perfume, discount perfume, cheap aftershave, discount aftershave and cosmetics. We are a well known online perfume shop, with a large online fragrance store providing perfume online to our customers. We also offer a wide range of beauty products including cosmetics, skin care products and makeup.

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Email:

sales@fragrancedirect.co.uk

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Fragrance Direct 1 star review on 12th July 2021

Fragrance Direct 1 star review on 12th July 2021

Fragrance Direct 1 star review on 12th July 2021

Fragrance Direct 1 star review on 3rd November 2020

Fragrance Direct 1 star review on 3rd November 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered Valentina as my friend was wearing it and I liked it. However on receiving the perfume last week I was amazed that after the initial spray, the perfume had disappeared completely. I strongly feel that this is fake. I phoned to complain but have had no response.”

Posted 4 years ago

“Probably the least user friendly site when trying to check out and pay. Drove me crazy.”

Posted 4 years ago

“I have been trying to contact this company all morning Ree a faulty pruduct they simply don't answer or are handling a lot of complaints which after reading reviews is very possible I have written a full review on another site I suggest you look at that and others before purchasing anything from these people”

Posted 4 years ago

“Bad company dont deliver when you purchase cancel orders 👎 do not purchase from this company”

Posted 4 years ago

“Bad company dont deliver when you purchase cancel orders 👎 do not purchase from this company”

Posted 4 years ago

“Data stolen. Fragrance Direct did not contact me. Found out from my bank that fraudulent transactions were stopped. Don't trust.”

Posted 4 years ago

“AVOID. NON PCI COMPLIANT DATA BREACH resulted in personal finance data stolen from their website and bank card used to make fraudulent transaction. Card blocked and awaiting new cards. Do not trust this website”

Posted 4 years ago

“Avoid. Fake perfume. No last even 5 min”

Posted 4 years ago

“Almost certain that the eau de toilette that I received is not an authentic product. Loses perfume in half an hour despite application of a large amount. I won't return it as it's too much hassle but I won't use them again and would not recommend anyone else to. No complaint about delivery time though.”

Posted 4 years ago

“Terrible service, never order from this company. Charged £2.50 for a thumb size eye shadow. Shame on you as a company. Avoid this company.”

Posted 4 years ago

“Y VERY UNHELPFUL COMPANY. They sent my item to the wrong address! Made a complain and told me there’s nothing they can do about it . No apology nothing .Do not use this service to avoid disappointment !”

Posted 4 years ago

“I got my Bamboo parfum looks original but after 1 hour no smell at all. My boyfriend love this fragrance on me but now he cati feel anything. I'm very sad.”

Posted 4 years ago

“I wish there were 0 stars. Please be careful when ordering any items from this website: --They sent me used products - with fingerprint from someone who wanted to play with the product. And they did not check it, they just simply shipped that item out. --They do not care about packaging, so when I received the products, the box was out of shape, the part of the bottle were broken. --Bad customer service people, who is sitting there and will point the finger at you when problems happens ,'' sorry, but that was your fault'' --They sent me the wrong products. --The products arrived leaked outside. ** I ordered 31 items - 2 used, 8 were damaged, 1 wrong product, 2 leaked. These and the rest were packed in a very bad condition box - which was used to ship fragile items. Who is caring here? **They sent me an email saying sorry and blamed the shipping company for damaging the products. The shipping product did their best to ship the products, and they did not change the content inside. These guys should learn about customer service before doing business.”

Posted 5 years ago

“Categories My Reviews My Settings Help LOG OUT Alternate Text Valentina Metikoš HR For companies Your review counts! You reviewed Fragrancedirect We're currently investigating whether this review is in line with Trustpilot's User Guidelines. Learn more about our rules here. Fragrancedirect's reason for reporting Due to offensive language. Valentina Metikoš Valentina Metikoš 1 review Star 1 Star 2 Star 3 Star 4 Star 5 Updated just now Unable to process one order two times Two times, not once they messed up my address. First time my order went to Hungary, because they seem to.think HR stands for Hungary?!?!! I receive email from customer service to check my adress due delivery problem. We updated same address, but still no delivery. Week later, after contacting them, i found that my delivery was sent back due address problem, ofc, since they sent it to Hungary and not Croatia. So we double check my adress again, and I was peomisset my delivery will be by the end of last week. So today I contacted them again, only to find out my order was returned AGAIN due address problem. I lost my nerves and was extremely offensive (be honest and who wouldn't be)... Just to be clear I paid for express delivery, which was returned first time they messed delivery. So today I asked them to use DHL or oversees express, and deliver my order in 4 days, which is possible, but they refound my money, and said its not possible to deliver my order in desired time (I can relate to that BCS Croatia is on Mars?!?!). Shame and disgrace. Oh and delivery status isn't available in page, service isn't working. Never had I have this kind of problems ever ... Stay away There are sellers and vendors who actually care for customers. And they deserve our money, not this monkeys.”

Posted 5 years ago

“Order lost in post. Fragrance Direct blamed Royal Mail for loosing my order. Had to refund me as they were out of stock. Extremely disappointed as it was a birthday present. After 7 days with no order I emailed them, no response, so I had to phone them direct, only to find out it was lost and there was nothing they could do. First time I've used this company, and would seriously advise anyone not to buy from them. RUBBISH!!”

Posted 5 years ago

“Pathetic customer service, zero communication. They list everything as in stock and take payment, you then get no communication or tracking/shipped information and only find out after YOU contact them that the order was cancelled because the item was out of stock! Unacceptable. Won't be using again.”

Posted 5 years ago

“I would have given zero stars if I could. I ordered a gift package. The tracking didn't show anythings for days. After multiple emails and delayed responses, they said the package has been lost in transit. Very poor customer service and communication.”

Posted 5 years ago

“Seems good value for money, but items get cancelled from orders which are still on stock online with no explanation and very unhelpful customer services.”

Posted 5 years ago

“Charged me twice for the same order, then told me one of the transactions would bounce back and wouldn't actually be debited from my account, wrong. 13 days later I still don't have my money back.”

Posted 5 years ago

“Ordered then I called 5 days later to see why this hasn’t been dispatched and then they tell me that they don’t have the item in stock!”

Posted 5 years ago

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Fragrance Direct is rated 2.7 based on 141 reviews