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Fragrance Direct Reviews

2.7 Rating 141 Reviews

43 %

of reviewers recommend Fragrance Direct

Company Reviews

2.7

Based on 141 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Read Fragrance Direct Reviews

About Fragrance Direct:

Fragrance Direct sells fragrances, cheap perfume, discount perfume, cheap aftershave, discount aftershave and cosmetics. We are a well known online perfume shop, with a large online fragrance store providing perfume online to our customers. We also offer a wide range of beauty products including cosmetics, skin care products and makeup.

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Email:

sales@fragrancedirect.co.uk

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Fragrance Direct 1 star review on 12th July 2021

Fragrance Direct 1 star review on 12th July 2021

Fragrance Direct 1 star review on 12th July 2021

Fragrance Direct 1 star review on 3rd November 2020

Fragrance Direct 1 star review on 3rd November 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered an old favourite fragrance, noticed immediately like others that's the fragrance did not last longer than an hour. The fragrance itself not quite right bit close. Definately fake, be warned.”

Posted 3 years ago

“I bought Cerruti 1881. The product was delivered promptly but when I sprayed it on I realized straightaway that the item was not genuine. The scent was very faint & disappeared in no time at all. I will not buy from this company again.”

Posted 3 years ago

“I am more than worried now, bought an item online on 1st December and its now 10th December and still not arrived, they are blaming Royal Mail for there misgivings, Yet everybody else is managing to deliver the items. Based on what I see in the review I do not believe they are telling the truth and will be calling them again tomorrow. I will not be fobbed off until I have a definate answer from them.”

Posted 3 years ago

“So, order since November still is not dispatched. Contacted them via e-mail and twice via pnone. Each time different reasons why they dont dispatch: or black friday's fault, or Royal mail's. I'd like to protect the Royal mail, because orders from other 9 shops came in time. Fragrance direct is a scam, I can not even cancel the order because I'm told to wait before "I can"(funny, because they already took my money). Bad reviews on Trustpilot are drown pretty quickly with generated good ones in the next few minutes.”

Posted 3 years ago

“Didn't get what i ordered. Avoid this company, customer service a joke and very unhelpful”

Posted 3 years ago

“I have received ck shocked black.. it's not a perfume.. it's full of water.. please don't even bother to get anything from this company..in really sorry..”

Posted 3 years ago

“First, it took two weeks for the package to arrive. Second, the perfume was open, not full to the brim (obviously, it was used), and the perfume cap was broken. Also, the perfume seems to be fake.”

Fragrance Direct 1 star review on 3rd November 2020

Fragrance Direct 1 star review on 3rd November 2020

Posted 3 years ago

“I rarely write reviews but have ordered ultraviolet 3 times coz I like it so much ...twice from a meadowhall shop that was great.....then from this company....I agree with lots of people the fragrance goes after a few mins...definitely fake..”

Posted 3 years ago

“Its scam .they sent me fake perfume.”

Posted 3 years ago

“These to me are not real”

Posted 3 years ago

“I bought a 100ml gift set of Missoni Pour Homme EDP after seeing some positive reviews on Youtube. Amazing price and fast delivery. No complaints there! I received it in a cardboard box, but the gift set in it was only covered with a plastic sleeve, not plastic wrapped. I sprayed the perfume and... just faint alcohol smell that vaporizes immediately. I smelled the small tester that it came with and that smells only slightly stronger. Even spraying 5-10 times does not make the scent any stronger! Only the shower gel seems to smell like the real product should smell. This is by far the weakest scent I have ever smelled and this is supposed to be EDP concentration! It did not look like the bottles were tampered with, but it's hard to believe Missoni would release a product this poor.”

Posted 3 years ago

“I ordered a mascara and it came unsealed and dried up. It clearly was not new and the customer service is appalling. Will not be using this company ever again and strongly advise against using this company.”

Posted 3 years ago

“Just received - Femme Hugo Boss 50ml which i was really looking forward to as i love this perfume, as soon as i sprayed it i knew it was fake! very very weak and smells nothing like original product. Very Very disappointed considering it cos ME the same price as the original product. DO NOT ORDER FROM THEM”

Posted 3 years ago

“Purchased Aramis aftershave and as soon as I tried it seemed to me that the product was not original. Did not smell like Aramis . Complained but they confirmed that it was original product, I returned all unopened bottles. I will not be buying through fragrance direct again”

Posted 3 years ago

“The product dont last long bad customer service . The website are not oppdater. Stay away”

Posted 3 years ago

“Absolutely ridiculous. Very poor service. I would never use or recommend this company. Ordered a next day item over £100 and still haven’t received 4 days later. My wife ordered on a standard the next day and has received. I have not been informed of them looking into where my parcel has gone missing. Royal Mail tracking only tells me I will receive more information. Joke!”

Posted 4 years ago

“I have bought from FD several times and been fairly happy. I regularly buy my favourite perfume Marc Jacobs Eau de Fresh from them but over recent months the fragrance smell doesn't seem to last very long. My most recent purchase (Feb 2020) has been more than disappointing, it was advertised significantly cheaper than anywhere else (at least £10). I thought too good to be true - whilst it is delivered in the correct bottle and looks right, it really has no fragrance smell to it whatsover. FD have offered to replace or refund but I have to go to all the bother of repackaging, printing off the label and going to the post office to return. I won't be ordering again from them.”

Posted 4 years ago

“Paid extra for fast delivery so I can get my item on time. Took 4 days to do the dispatch so I ended up having the present I intended to give to my friend several days later. The only company in the world that doesn't advise an estimated dispatch time anywhere on the website or mention it will take days or weeks when you place the order. Also the only UK so called company taking more than 2 days tk dispatch an item in my experience”

Posted 4 years ago

“I'm afraid Fragrance Direct's customer service falls short in the following areas: The package of goods we ordered contained the order of another customer. When we informed the company, the responding email did not include any apology. Rather, it asked us for details of our order which we had already sent and included a request for us to confrm the items received although we had already sent the order number for these. Really careless on their part. We confirmed that we wished to return the goods which we did very promptly, having downloaded the returns label. We received no acknowledge or thanks for this despite the fact that we had to re-package the goods, print the label and go to our nearest post office. The documentation in the package we received revealed details of the customer who had ordered them and, although not a contravention of GDPR requirements, signals a lack of care in relation to this company's handling of confidential information. For the above reasons, we have requested a refund and will not use the company again or, indeed, recommend it to others.”

Posted 4 years ago

“I ordered this perfume for my daughter for christmas to stop her using mine. On comparison it is quite clearly a fake the scent doesn't last at all my stella perfume lasts me all day, really disappointed as my daughter now things ive ordered her a fake perfume! not heard back from them after several tries will be going to my bank as I used my card to try and get a refund.”

Posted 4 years ago

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Fragrance Direct is rated 2.7 based on 141 reviews