“I chose the company for value for money. However, I had to try too many times to order. The company rep was helpful and eventually I was able to order. The goods arrived promptly and are just what I wanted.”
“Perfume was badly packaged, all protection placed on one side of the box and nothing on the other. The prefume comes in a collectable tin which had several dents on delivery. I would have returned the item and demanded a refund if it wasn't a gift and I thought there was any chance of me getting a second in time.
They also use Hermes for delivery which are notoriously bad in my local area.”
“I placed an order for 2 bottles of parfume, sent by a company called elegance by London, first of all new email just a partial refund with no explanation then no delivery of the other product I sent an email to be answered 2 days later saying they weren’t sure if I wanted it delivered? I paid for my goods of course i want my products!! Very bad service and no communication at all!”