Frank Howard Tools & Fixings Ltd Reviews

Name: Frank Howard Tools & Fixings Ltd
Address: 2 Anglia Way Braintree, ESSEX
Rating: 4.72

4.7 Rating 275 Reviews

94 %

of reviewers recommend Frank Howard Tools & Fixings Ltd

Company Reviews

Questions

Metrics

4.7

Based on 275 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat

Visit Website

Phone:

01376 327 454

Email:

ac@frankhoward.com

Location:

2 Anglia Way Braintree
ESSEX
CM7 3RG

Write Your review

Tell us how Frank Howard Tools & Fixings Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Frank Howard Tools & Fixings Ltd 5 star review on 20th June 2017

Anonymous

Frank Howard Tools & Fixings Ltd 5 star review on 10th December 2016

Simon Payler

Frank Howard Tools & Fixings Ltd 5 star review on 22nd September 2016

Lindsay Mcguinness

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed order for goods in stock - suddenly cancelled and goods put back on website at a higher price. Not at all impressed with no reason given. One wonders if it was old stock and FH want to charge me the new higher price.”

Helpful Report

Posted 1 year ago

“will not honour the 30 day consumer credit act on returning goods. says has to be within 7 days”

Helpful Report

Posted 2 years ago

“I purchased 3 diamond tapered guide rods and was sent 1 when I inquired was told that their was a shortage and they send out on Tuesday in march? No sign of them called again left message no reply, still waiting NOT happy BAD costumer service”

Helpful Report

Posted 3 years ago

“Ordered a drill and impact driver in a combi case. On arrival the security tag was torn, opened the case and the impact driver was missing. Emails to this company and online chat is a waste of time. Rang them and they said they'd look into it. To send photos which I've done. Also got evidence of the weight on the courier package which is under what it's supposed to be.”

Helpful Report

Posted 3 years ago

“Cancelled my items a week later and told to wait to wait 2 weeks for a refund not very good at all”

Helpful Report

Posted 3 years ago

“Have never received my order can you call me 07836325415 thanks Keith”

Helpful Report

Posted 5 years ago

“Can’t fault my item, had slight issues with delivery but company were quick to resolve the issue”

Helpful Report

Posted 5 years ago

“The item I ordered showed ten in stock so I expected the item within a week? but after two weeks nothing had arrived. Also I never got an email confirmation of the order only a PayPal payment email. I called and was told an email was sent I said I never got it. Through my postcode the order was found and I was told there was a wait for the item. I asked why as it showed stock, I was told some excuse that they have to get the items in. So don’t they hold any stock??? I chased it up again a few days later still no stock. Finally it arrived about three weeks after I placed the order and I was told it would be sent out next day. It didn’t arrived. It was chased again and I was told it didn’t come in after all but was there now and I would get it Monday of last week. Didn't arrive as there were problems with delivery driver, it was chased and arrived Tuesday. But it was the wrong item totally, not even same make. My item was with another lady so I was told and I had her item! They picked up the wrong item same day, yes quick to com that!!! But mine couldn’t be returned as that person it went to was away! So they reordered my item. It was due in Friday and I was due to get it Monday, didn’t arrive, told it came in Monday will get it today Tuesday. So today it came! 12th June ordered on May 20th but though it’s the right make it’s the wrong item again!!!! They arranged for it to be picked up this afternoon again very quick on arranging pick up! But no mention of what they are doing about my item!!!! I said I wanted a full refund and they seemed shocked. So I am waiting I hope for that to be issued. I have already had the postage issued to me after the first mistake. It seems looking at the reviews this company was good to deal with but this review and the previous one seem to imply they have issues now so I woulda avoid buying from them over the web maybe in store? Is ok if they have physical shops?”

Helpful Report

Posted 5 years ago

“Just had to cancel an order placed on 29th this week. I had no order confirmation emails or any other response from Frank Howard so this morning I go onto their website and used the "Live Chat" that popped up. It said "estimated wait time 2 minutes" but I gave up after 25 minutes (see attached "conversation" screenshot). Then I phoned Frank Howard and chased delivery only to be told that instead of the "1-3 working days" stated on their website, it will now be "the end of June"because they can not find the stock in their warehouse. Alledgedly they sent an email to inform me but obviously this was not received by me. As an ecommerce site owner myself, this shocking customer service really frustrates me. If they sent an email and did not get a response (obviously no one is going to wait another 4 or 5 weeks for a delivery), did they not think to pick up a telephone? So the upshot is I have asked for a full refund which I have to wait " a few days" for apparently! Whilst I appreciate that things go wrong sometimes, it appears that things have gone wrong in every single area of this order. Needless to say, I will not be using them again!”

Helpful Report

Posted 5 years ago

“"I received my Bosch drill and impact driver in good time, but on opening it noticed the seal was very easy to remove without breaking. \r\nHaving examined the drill and battery\u2019s and driver, I could see that the batteries had scuff mark on and that the one battery would not even come out if the drill, I think no it had all been used before.\r\nI sent an email with pictures and details of my issues but received no response. \r\nI have also called and was meant to have been called back on two occasions and after a week I am still waiting , very disappointed and still have no drill to use."”

Helpful Report

(Online Store) - Posted 6 years ago

“Sent product in wrong box with no inlays and no response”

Helpful Report

(Online Store) - Posted 6 years ago

“Terrible customer service. Ordered something which wasn't in stock but showing on their website. Was not informed at all. Had to call them a week later to find our what was happening. Was initially told it was being delivered the next day, then when it didn't arrive next day was told the truth. They are just a distributor for proper hardware company's (like Tool Bank who they were meant to be getting my item from). Would never buy from them again. Showed no sympathy for such terrible service”

Helpful Report

(Online Store) - Posted 7 years ago

Frank Howard Tools & Fixings Ltd is rated 4.7 based on 275 reviews