“I bought my boyfriend and I matching leopard print undies as a funny gift for him... I didn't expect them to be so comfortable! Delivery was super quick too! Will definitely be buying from Franklees again!”
“I was disappointed upon receiving the products. The fit was smaller than I was expecting and the material really thin and of a lower quality than I was expecting. The designs are really fun however.”
“I’m not very happy with the sizing of this company, when my items arrived they ran extremely small, (size large more like a small). This is mentioned in the FAQs but should be more visible for customers before purchasing or they should just change the size measurements. I used the right fit guarantee for one pair of underwear, they sent me a voucher for the price I paid (£6) but by the time this came through, the prices had risen back to £15 as I’d purchased these in the Black Friday sale. I feel that it would’ve been better to have emailed a preferred size and been sent that rather than recieving a voucher I can’t use. I just feel that this is a ploy to gain more money, I’m sure other people have experienced similar. I also returned the rest of my order over a week ago for a size exchange, but have not heard anything back, and by now the prices of everything I originally ordered will have gone back up, meaning that I will not be able to purchase the same quantity as it is too expensive. Not to mention there are no paid returns, so I had to pay for this myself too. Not satisfied with this company, I will use the e-vouchers for exchange when I EVENTUALLY get them, seeing as I’d lose money if not, but I certainly won’t be buying from this company again and would not recommend them to anybody.”
“Seem good quality but sizing is out. I am size S and ordered S but they were way too small. Customer service stated I would have to pay to return to get a refund. I cited their policy which states I get to keep the wrong item and they will send the correct size. They agreed but gave me a voucher for the item but not delivery. I had to complain again to get the cost of delivery covered. All now resolved and I await delivery but why all the frustration and arguing when they have a clear policy?”
English
