Freedom Brokers Reviews

Name: Freedom Brokers
Address: Eden Point, Three Acres Lane, Cheadle Hulme, Cheshire, Cheadle Hulme
Rating: 1.61

1.6 Rating 197 Reviews

16 %

of reviewers recommend Freedom Brokers

Company Reviews

Questions

Metrics

1.6

Based on 197 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

03332 205445

Location:

Eden Point, Three Acres Lane, Cheadle Hulme, Cheshire
Cheadle Hulme
SK8 6RL

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Freedom Brokers 3 star review on 20th May 2025

Grace Blake

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely shocking service, rang up about canceling my policy, was told it was all sorted and would come through the post, got my letter and it came with a default on my credit rating as it said I missed a payment and now I have to pay that with chargers and policey still not cancelled, and impossible to get hold off as your sat on hold for ages, avoid like the plague, joke of a company”

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Posted 3 years ago

“Shocking bad , have cancelled my policy after sending an email to say payment due on the 22nd Aug, it's the 14th today, went online to see what had gone on says cancelled , got hold of premium credit to find out what's happened they were told it was due to incorrect bank details , however freedom took a payment on the 26 th of july !! WTF ? I CANNOT get hold of freedom to sort this out not online not on the phone DONT use this company !!!!”

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Posted 3 years ago

“No one answer phone no customer service”

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Posted 3 years ago

“I have been trying to cancel my policy with Freedom Brokers for a week now. I have sent emails, secure messages, waited on the phone for nearly an hour and still no answer. Still can't cancel. I won't be using this company again.”

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Posted 3 years ago

“They could not insure my new car . I had to cancel the policy then was hit with all sorts of fees. They could not cover the insurance not my fault. Not impressed apparently in the small print”

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Posted 3 years ago

“Awful treatment by Freedom Brokers. I wish there was an option to rate them 0. I cancelled my car insurance in less than 7 days. My deposit fee was not refunded. I never received paperwork. I was sent an email to sign, I didn’t sign because I cancelled my insurance. Freedom Brokers ignored my cancellation. After a month I received a letter saying I needed to pay £221 because my insurance was cancelled. I made complaints via email. My complaint was not addressed even when I was called, the agent was not prepared to listen but telling me to pay the amount requested. I sent a formal complaint letter addressed to the manager. I was never contacted and my complaint was ignored. Another month passed and I was sent email app apologising that an error was made on purchasing the insurance. They apologised for sending wrong documents which I never received. I sent yet another email chasing the complaint letter I sent to the manager. I was ignored. Today, I was contacted by a debt recovery company demanding payment on behalf of Freedom Brokers. I’m very disgusted by how I’ve been treated. I am preparing a letter to the Financial Ombudsman.”

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Posted 3 years ago

“I'm so disappointed and upset! I been trying to call you all day and no answer! What a joke! I need to change my address urgently or I will cancel my policy!!! Poor customer service. Based on my experience I would not recommend this company to anybody!”

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Posted 3 years ago

“Dont answer emails. slow on response to phone calls. Dont waste your time with them. they charge you even in the 14 days of having the policy if you leave. pay a little more with somewhere else. terrible!”

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Posted 3 years ago

“Scumbags... Never answer at emails”

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Posted 4 years ago

“Very bad when I have accidents they don’t give you non service Please stay away.”

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Posted 4 years ago

“Avoid this company. Went with them for van insurance. The day the insurance was due to start I got an email saying they had cancelled the insurance! They claim to have asked for documents via an email I never received. I offered to send the documents there and then to be told that the old policy was cancelled and they would have to offer a new quote. They then told me I would have to pay a cancellation charge. In my opinion this company should be avoided.”

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Posted 4 years ago

“Scammers would not change the insurance of my new vehicle then when I cancelled hit me with a £130 fee scumbags”

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Posted 4 years ago

“Greedy, nasty company. Just read the other reviews everything ive read has happened to me.”

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Posted 4 years ago

“Awful, bad communication, the boxes they send out don’t work and then they cancel your insurance without you knowing. I cried my eyes out on the phone to them and they did nothing. Caused me so much stress, anxiety and not to mention ALOT of money. Avoid at all cost!!”

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Posted 4 years ago

“Hi I was checking online through quote zone for a van insurance and the freedom brokers was the cheaper option comparing to tye others ,so i had to click for a monthly option and the reason it was becauae i always for the last 10 years i pay monthly my car insurance ,and none have left a hard credit search on my credit references agencies ..equifax ..so these idiots without too much info they did that..so AVOID ,AVOID ,useless brookers”

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Posted 4 years ago

“Buyer Beware.... Buyer Beware.... Check the comments on here and Goggle as im reporting this company to the Financial Ombudsman... They give you a low quote then when you get your paper work its wrong..They then want more monies to fix there errors ... I sadly didnt read the reviews if i did i wouldnt of gone with them....”

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Posted 4 years ago

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Posted 4 years ago

“Horrendous from start to finish. Customer service was appalling, deliberately withholding information to obtain money. Check their google reviews for an accurate representation of how they operate. If I could have given 0 stars I would. Avoid at all costs.”

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Posted 4 years ago

“Do not insure with this company !!!!!!!!! I called up to change my address as I was moving from uk mainland to northern ireland... They then told me they couldn't insure me because the postcode area was too "high risk" so I would have to find car insurance elsewbwre... What a nightmare, but I got on with it. Found another company with no dramas.... A week or so later I get an email informing me I had to pay THEM charges , £103!!! But they did wave the £75 cancellation fee ( how generous...).... I called them and said i wasn't paying it , they insisted it was stated in the terms of conditions... Blah blah blah. I still detested paying them , it wasn't my fault they couldn't insure me. Anyway one morning I woke up checked my bank and they just took the money out my bank. Absolute shocking company , they just lie to you and tell you false promises. DO NOT GIVE THEM YOUR MONEY OR TIME OF DAY!!!!!”

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Posted 4 years ago

“I recently cancelled my car insurance policy with this guys within the 14 day cooling off period. Policy cost £506.29. Cancellation Fee: £45.00 Insurance charge - 9 days: £10.77 New Business/Adjustment Fee: £52.50. Total Charge: £108.77. WTF The term having your pants pulled down instantly springs to mind... How I wished I read the other reviews about this 2 bob company. Please pay a little extra and get insurance elsewhere, as these guys don't deserve your business...”

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Posted 4 years ago

Freedom Brokers is rated 1.6 based on 197 reviews