Freedom Brokers Reviews

Name: Freedom Brokers
Address: Eden Point, Three Acres Lane, Cheadle Hulme, Cheshire, Cheadle Hulme
Rating: 1.55

1.6 Rating 226 Reviews

14 %

of reviewers recommend Freedom Brokers

Company Reviews

Questions

Metrics

1.6

Based on 226 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Phone:

03332 205445

Location:

Eden Point, Three Acres Lane, Cheadle Hulme, Cheshire
Cheadle Hulme
SK8 6RL

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Freedom Brokers 1 star review on 25th July 2025

Dianne C. Watson

Freedom Brokers 1 star review on 25th June 2025

Ila S. Hill

Freedom Brokers 1 star review on 13th June 2025

Trevor

Francisolivia771 At Gmail.com Help Me Recover My Lost Cryptocurrency From A Scam

Freedom Brokers 1 star review on 12th June 2025

Wilson

Freedom Brokers 1 star review on 23rd May 2025

Lall

Freedom Brokers 3 star review on 20th May 2025

Grace Blake

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Freedom brokers canceled my policy due to them not being able to take a payment from my account, but they never tried to contact me to let me know. Now I have a fine of £150 and not insurance but they are impossible to get hold of. Web chat is closed but says its open on a Saturday and don't respond to emails. Please do yourself a favour and DO NOT use them.”

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Posted 2 years ago

“DO NOT USE THIS COMPANY!!!! There is nothing good to say, they took my money then cancelled my policy with a charge of over 150.00 due to not supplying docs. they emailed me a letter that I was unable to access 4 days after it was written. No good trying to call them staff cannot / pretend they cannot hear you and hang up, the chat bot is useless AI as they usually are, they put you through to an agent who ends chat without talking to you! Result 162.00 charge for there incompetence, lack of usable website, staff do not care. They are robbing people and they know it!!! Dont take my word for it read they other 73 reviews that basically say the same!! Such a shame 1 star is not available”

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Posted 2 years ago

“TO any one thinking of using this insurance. Dont..bad move thay are bad scams an you will loose your money”

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Posted 2 years ago

“Auto renewed my insurance for another year although I'd rung them telling them twice that I wasn't renewing. The third time I rang a guy was blantly pretending to type my issues, which I assume won't be carried out and was rude. I've also contacted Premium Credit and told them the situation and they have helped by cancelling the policy their end. I'm still waiting on my NCB certificate, if I don't receive any communication from them within a week I'll be going to the insurance ombudsman.”

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Posted 2 years ago

“STAY CLEAR OF THIS COMPANY , charged loads to change an address can never get hold of them very poor customer service AWFUL”

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Posted 2 years ago

“Been ripped off too . They don't answer the phone or reply to emails. They are a scam”

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Posted 2 years ago

“legal scam company action 365 both connected dont go anywhere near these insurance brokers”

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Posted 2 years ago

“I’ve just insured my car with these thieves. They kept pestering me about documents that I sent in ages ago so I phoned them. I explained the situation with my no claims and they charged me £40 fee for making a change. And also my premium went up by £450!!! The man on the phone said can I have your long card number in case we don’t have it so I stupidly gave him it and he tried to take the money without my permission!!! Luckily they didn’t get it. Definitely avoid this company. I paid £120 deposit and they won’t return it even though I’m in the cooling off period!!!”

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Posted 2 years ago

“Absolutely not happy. I cancelled my insurance it tooks 10 days, after these 10 days they just send the money in the bank but they kept 275£ for not even a month for just 23 days. They did not informed me of why the kept that money, no brwakdown of the cost. Also terrible customer service as to call them it took me 45 mins on the phone and the live chat they have some automatic messages they send through ugnot even reading what yoh are asking them.”

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Posted 2 years ago

“No comments thanks”

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Posted 2 years ago

“In 21 years of driving this has to be the worst company ever to deal with. Initially took cover out and was told will receive plug in for car. However I cancelled policy with in 24 hours of taking cover. Was told by 1 of the idiots On live chat I will be full reimbursed provided I could prove I had insurance cover for the same vehicle. Proof was sent. 6 days ago Today I get a refund of poxy 45. I paid 130. I've just referred this to my bank who.will be claiming back.every penny. If you want insurance plz shop.around. stay away from these imbeciles. If I could give a review of minus 5 that will.still be generous”

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Posted 2 years ago

“Telematics device doesn't work and can't get hold of anyone on phones. They say they know wait is long because lots of devices arent working so line busy so best to pay another £40 and get new device. Phone line said 'not available last week' and webchat was down. No reply to my emails either. Awful customer service and still can't login to get policy documents.”

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Posted 2 years ago

“stay clear of this company ombudsman couldn't help they just clever isurance brokers just staying inside the law they will cancel your policy and blaim you dont try buying cheap insurance and dont go through a broker called freedom brokers”

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Posted 2 years ago

“False claim made against my policy even though I have proof of no accident?”

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Posted 2 years ago

“Terrible company avoid at all costs. My car was stolen in December tried calling them but was left on hold for 5 hours after a female only asked for my postcode and nothing else after which the call got dropped!!!!!! Yes 5 hours!!!! Contacted them on WhatsApp that was no help so I emailed them and explained that the insured car has been stolen... and guess what still no response as of 8th Feb 2023 and that was in December 2022!!! AVOID AVOID AVOID”

Helpful Report

Posted 2 years ago

“Worst ever company I've had car insuranve with. They've cancelled my policy two weeks prior to informing me by email. Luckily i dont drive often. I'd say avoid them at all costs.”

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Posted 2 years ago

“I took the car insurance recently. So far so good . I can't complain of their services.”

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Posted 2 years ago

“Terrible company”

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Posted 2 years ago

“⁩ Add a photo Freedom Brokers 1.5 (289) Insurance broker in Cheadle, EnglandClosed OVERVIEW UPDATES SERVICES REVIEWS PHOTOS ABOUT Google review summary Reviews aren't verified 5 4 3 2 1 1.5 (289) Reviews Allcompany 94 policy 75 email 33 fee 33 +6 Sort by Most relevant Newest Highest Lowest Matt Local Guide·52 reviews·22 photos 4 minutes ago NEW Worse company anybody could ever deal with, they take money out of your bank account as and when they like... the took my monthly instalment but then throughout the months where taking 10's and 20' here and there!!! Canceled my policy and …More 2 Jenny Wood 2 reviews 7 minutes ago NEW Wish 0 stars was an option. Absolutely horrendous experience with this company. Started a policy on 12/11 but cancelled on 14/11 due to not purchasing the vehicle. I was assured this had been done. Fast forward to 12/12 and they took out …More 3 aj ms 3 reviews a day ago NEW Just avoid 100% choose a good insurer. One star is to high for this company. Arman Zolrahmi Local Guide·22 reviews·1 photo a day ago NEW Please avoid. Just interested in taking money, not interested in helping customers. Complete lack of compassion at such challenging times. Ash James 8 reviews a day ago NEW Don't do it! So I changed address to move in with my sister because my mum died and I needed support. …More Rowan Fell 2 reviews 2 days ago NEW AVOID. Insured my van for £450 up front. 6 months into my policy I am looking to start converting it to a camper which they won't cover. Cancellation fees are £75, plus another £50, plus some other made up fee (something about charge for …More Stephen Payne 2 reviews 2 days ago NEW Customer service rings and rings, naff Casio classical plays and plays; Picture a broom cupboard with a dusty old phone and a skeleton. Replaced by a Chat-Bot that is mental and will make the most patient of people utter the top5 …More Peruga A Local Guide·17 reviews 3 days ago NEW Good and friendly team Joe Wallis 2 reviews 4 days ago NEW AVOID AT ALL COSTS Wouldn’t even give them one star and as most people have said, I wish I’d read …More George Goldspink 1 review 5 days ago NEW The worst insurance company imaginable. Michael Ford 2 reviews a week ago NEW One of the worst companies I’ve dealt with - avoid!! charlene Cameron Local Guide·61 reviews·61 photos a week ago NEW Simple to use Paucar Tambo Local Guide·88 reviews·76 photos 2 weeks ago NEW (Translated by Google) Trustworthy (Original) Confiable Oliver Windsor 1 review·5 photos 3 weeks ago NEW Absolute joke of a company. You’ve got more chance of getting in contact with the tooth fairy. Avoid them Kenneth Mcquillan 1 review 3 weeks ago NEW DO NOT USE!!! You struggle financially and attempt to resolve it and the advisor laughs at you when your explaining your issues. Paul Cooper 1 review·8 photos 3 weeks ago NEW Cancelled my insurance repeatedly, saying I had a IN10(driving with no insurance)which I’ve never had ever, then said I didn’t declare my SP30 when I’ve repeatedly told I have one, and the check the government website anyway so say you …More Caroline Jones 11 reviews a month ago Poor customer service. Telephone lines only work for limited hours and not at weekends. Callback service does not work. Number selection does not work. They don't respond to emails. They use Action365 and Pukka for claims. This company should be avoided until they sort out their issues. 1 safe ali Local Guide·17 reviews·2 photos a month ago Why it is not Possible to give no star google?!!. I have paid too much money for my insurance and once have an accident they decided not to renew for me. …More vishnu k.u 5 reviews a month ago Very bad service Barry Jenkins 5 reviews·11 photos a month ago My brother had his car insurance with this pathetic company they kept sending him emails over and over again saying they were going to cancel his policy because he didn't upload proof of his no claims not just that also because he didn't …More Jenny Wood 2 reviews 7 minutes ago NEW Wish 0 stars was an option. Absolutely horrendous experience with this company. Started a policy on 12/11 but cancelled on 14/11 due to not purchasing the vehicle. I was assured this had been done. Fast forward to 12/12 and they took out the first installment from my bank account! I called a second time and spoke to the same person, David, who assured me this was his mistake and he would get it corrected and backdate the cancellation so my installment would be refunded. This, I was understanding of, it was a mistake but he was going to correct it. However, come the 12/01 i still jadnt received a refund and they took a second installment from my account!! They also had the nerve to take £25 out of my account for not signing my credit agreement! The agreement which was cancelled in November! I rang AGAIN, and was told they could only refund the first installment due to them not having the credit back from the credit company (premium credit) for the second payment. I don't see how this was my problem. At this point it should've all been refunded and sorted between the two companies due to it being their mistake, not mine. After 7 calls to this company I was fobbed off time and time again with lies and false promises to get me off the phone. David, Nicola, and Vicky all had no problems pretending to help me. I was most recently assured the money taken wrongly would be in my account by 23/01 latest. I rang on this day to be told it would be 24/01 LATEST. Here I am on 25/01 still out of pocket of OVER £200 and being told "oh we don't know how long it takes for money to go back into an account" by the same person who gave me a date to expect to receive it!! I have also asked many times for emails to be sent confirming what we'd spoken about or calls back and have received NOTHING. I am absolutely appalled and horrified that this company is allowed to operate. WORKS ALONGSIDE PREMIUM CREDIT WHO ARE THE EXACT SAME, FALSE PROMISES AND NO MONEY IN MY ACCOUNT. ALL BECAUSE OF A MISTAKE THEIR EMPLOYEE MADE. Stay clear of this company unless you have never ending patience and enjoy your money being taken unlawfully.”

Helpful Report

Posted 2 years ago

“Wish 0 stars was an option. Absolutely horrendous experience with this company. Started a policy on 12/11 but cancelled on 14/11 due to not purchasing the vehicle. I was assured this had been done. Fast forward to 12/12 and they took out the first installment from my bank account! I called a second time and spoke to the same person, David, who assured me this was his mistake and he would get it corrected and backdate the cancellation so my installment would be refunded. This, I was understanding of, it was a mistake but he was going to correct it. However, come the 12/01 i still jadnt received a refund and they took a second installment from my account!! They also had the nerve to take £25 out of my account for not signing my credit agreement! The agreement which was cancelled in November! I rang AGAIN, and was told they could only refund the first installment due to them not having the credit back from the credit company (premium credit) for the second payment. I don't see how this was my problem. At this point it should've all been refunded and sorted between the two companies due to it being their mistake, not mine. After 7 calls to this company I was fobbed off time and time again with lies and false promises to get me off the phone. David, Nicola, and Vicky all had no problems pretending to help me. I was most recently assured the money taken wrongly would be in my account by 23/01 latest. I rang on this day to be told it would be 24/01 LATEST. Here I am on 25/01 still out of pocket of OVER £200 and being told "oh we don't know how long it takes for money to go back into an account" by the same person who gave me a date to expect to receive it!! I have also asked many times for emails to be sent confirming what we'd spoken about or calls back and have received NOTHING. I am absolutely appalled and horrified that this company is allowed to operate. WORKS ALONGSIDE PREMIUM CREDIT WHO ARE THE EXACT SAME, FALSE PROMISES AND NO MONEY IN MY ACCOUNT. ALL BECAUSE OF A MISTAKE THEIR EMPLOYEE MADE. Stay clear of this company unless you have never ending patience and enjoy your money being taken unlawfully.”

Helpful Report

Posted 2 years ago

Freedom Brokers is rated 1.6 based on 226 reviews