Freedom Brokers Reviews

Name: Freedom Brokers
Address: Eden Point, Three Acres Lane, Cheadle Hulme, Cheshire, Cheadle Hulme
Rating: 1.44

1.4 Rating 300 Reviews

11 %

of reviewers recommend Freedom Brokers

Company Reviews

Questions

Metrics

1.4

Based on 300 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

03332 205445

Location:

Eden Point, Three Acres Lane, Cheadle Hulme, Cheshire
Cheadle Hulme
SK8 6RL

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Freedom Brokers 1 star review on 24th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stay well clear of this company. They cancelled our policy due to a “discrepancy “ which was just awaiting confirmation of no claims policy. Then they want to charge a cancellation fee! They cancelled! Cannot get through on phone, will take this matter further. DO NOT USE!!”

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Posted 3 years ago

“Do not go near this company absolutely crooks can't say it any clearer go for something a bit dearer and have peace of mind .These are the worst I have ever delt with you have been warned”

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Posted 3 years ago

“Painful experience from start to end Expect frequent messages and email warning of policy cancellations if you don't correctly install or charge device..... despite the companies own App showing journey data is being recorded and viewable in the app. Brave the 80+ minute wait to query the issue only to be given an apology and advised that the issue won't occur again. Relax for a few days only to have the cycle repeat... 4 times so far. On the plus side they are considerably cheaper if you drive safely but don't have a UK no claims discount. Personally I will stick it just until i build up enough UK no claims to get a more moderate price from any other provider”

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Posted 3 years ago

“Highly unprofessional company..”

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Posted 3 years ago

“The webpage provides an easier platform for me to select the addition coverage as I needed.”

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Posted 3 years ago

“For context, I am a 60 year old woman who has been driving for 35 years, and so far, touch wood, only one minor scrape...so not really a suspicious character. So...after taking out insurance, I went away for the weekend. When I returned, I had an email that sounded threatening asking why I had not fitted the telemetrics device. A few days later, I had another email asking for evidence of my no claims despite accepting my business without it initially. Again, a warning was issued. Next, another email arrived saying I hadn't signed the credit agreement for the direct debit finance. It looked suspicious to me, as I was pretty sure I had. That was the last straw; I cancelled my insurance and paid the cancellation fee. I am £140 out of pocket because of them, so that is a pain. However, a huge weight has gone from my shoulders by getting rid of them. They are shockingly bad. Don't be tempted by the cheap offer. It's not worth it.”

Helpful Report

Posted 3 years ago

“EVERY time you phone them, you’re waiting on the phone for at least 45 minutes and the only option you’re given is to receive no more calls!!! When you get through, they don’t know what they’re doing and don’t care how long you’ve been waiting! Get a simple message service where people can call you, leave their number and get in with their lives!!!!!”

Helpful Report

Posted 4 years ago

“These guys are the scammers .. they just scammed me on a broad daylight . All they are good at is to reap you off your hard earned money . They dont dont deserve to be operating . Pls avoid them before its too late for you . They are transparent . They reap off your money and tell you ,you can cancel your policy . Wonder why such an insurance company would operating”

Helpful Report

Posted 4 years ago

“AVOID AT ALL COSTS!!!! Got the insurance on my old car, no problems there. However wanted to change my car 7 months in and they won’t insure my new car and no reason given, it’s just a BMW 3 series, nothing out of the ordinary! Not a write off or stolen, full vehicle check done and nothing untoward but they wouldn’t give me a reason for cancelling my insurance but they will charge me £75 for the privilege!!!! They can’t insure my car so I have to pay!!!!! How ridiculous is that? AVOID AT ALL COSTS”

Helpful Report

Posted 4 years ago

“NOT WORTH IT! Buyers BEWARE. The telematics policy is sold as not having a curfew however, the way the overall score is calculated is heavily weighted by the night-time driving so inadvertently perhaps, there is a curfew or at least you will be unfairly penalised for driving at night. I spoke to a manager who basically agreed that Freedom Brokers could cancel a policy if a driver continued to drive at night and the overall score was below 50 even if the other scores were good. Not only that but the cancellation fees would apply! What's more is that the customer service agents cannot actually calculate how much it costs to cancel a policy and don't escalate the request. The device is very restrictive and the algorithms are basic. It penalises you for doing 23mph on 20mph not taking in to account the flow of traffic and when the speed limits change, the device doesn't allow tolerable distance for drivers to brake safely to the speed limit! This really needs to be improved. Finally, it took 5 hours to get through to customer services on Monday! They're phone lines were down! Ridiculous.”

Helpful Report

Posted 4 years ago

“DO NOT USE THIS COMPANY!! I have never dealt with such and professionalism in all my time! A week after taking out insurance with these jokers they asked me to prove my nine years no claims bonus. I then constantly phoned The five numbers there is to call them with nobody answering the phone four days running. I also emailed for five days running with nobody replying, eventually someone picked up the phone. I decided to leave these jokers before my 14 day period was up, they then proceeded to tell me I still have to pay £50 set up fee and then another £25 and then I have to pay for the days I’ve been insured. I then asked how much do Will that all be then, she couldn’t tell me all she said was it will be in a email with a bill!! I’m sure they’ll be another cost for me in that email that I’m not going to like!! I strongly recommend not using these clowns I have never ever been so disappointed!!”

Helpful Report

Posted 4 years ago

“Don’t even try them. To save £20 or less compared to other policies is not worth it. Uncontactable and unreasonable in every way to make money. Beware has loads of extra charges and they will threaten you to get it. Nil customer service.”

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Posted 4 years ago

“Very good prices, at all price points”

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Posted 4 years ago

“avoid avoid avoid avoid !!!!! do not use . Kiss goodbye to your deposit as they use any excuse to cancel your policy ei They cash your deposit and you will find out that you have never been insured from Day 1”

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Posted 4 years ago

“Disgusting car insurance. Can not call them when you need. Get money quickly but reply, solved… for eages. Should think checking reviews before dealing with them. Cheap”

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Posted 4 years ago

“Honestly terrible service, unreachable, unhelpful and will just cancel your policy without reason. Stay clear of this company”

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Posted 4 years ago

“Not too good, but can manage”

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Posted 4 years ago

“he worst worst most unprofessional . They eat customer money like with hidden charges . Never ever go to this . Stay away ....”

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Posted 4 years ago

“SCAM, they took my payment and then cancelled my policy without any notification 1 month later. Avoid at all costs”

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Posted 4 years ago

“Very very poor avoid at all costs. I feel like I have been scammed by the company . If you need to call them be prepared for wait 30 minutes to 1 hour on the phone Very disappointed”

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Posted 4 years ago

Freedom Brokers is rated 1.4 based on 300 reviews