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FreightCenter Reviews

4.3 Rating 130 Reviews

82 %

of reviewers recommend FreightCenter

Company Reviews

4.3

Based on 130 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About FreightCenter:

The FreightCenter Difference
Our promise:
Every shipment has a destination, from highway to customer. We are committed to helping your business thrive by successfully getting your goods into the hands of your customers safely, reliably and affordably.

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bbbbbbbnnnnnnn”

Posted 6 years ago

“Very helpful and informative. Took time looking for best price.”

Posted 6 years ago

Always shooting for the best! Thanks for shipping with us!

Posted 6 years ago

“They took the time to answer my questions and did a follow up call. The customer service was wonderful.”

Posted 6 years ago

We're happy to hear that! Thanks for choosing FreightCenter.

Posted 6 years ago

“Far better at helping track shipments than any other broker.”

Posted 6 years ago

“I used Freight Center to ship an armoire across country. I received it on time and in great shape. Later, I receive additional charges for weight (my fault), a "detention fee" (not my fault), a "limited access fee" (not my fault) and an additional service charge. Adding 68% more to my bill. Freight Center is looking in to the charges, but the charges have already been taken from my credit card.”

Posted 3 years ago

Hello Jerry, Thank you for letting us know about your experience. Our service team is currently looking into your situation and we will get in touch with you as soon as we can. In the meantime, feel free to reach out to us at (800)716-7608 to speak directly with one of our customer service reps. Thank you, The FreightCenter Team

Posted 3 years ago

“I found them to be very helpful and quick at a reasonable rate. My shipment was picked up on time and delivered early.”

Posted 3 years ago

Hello, Thank you for your review! We're glad your experience with FreightCenter was helpful and that your shipment was picked up on time and delivered early. We strive to make our shippers happy. --The FreightCenter Team

Posted 3 years ago

“Very informative”

Posted 6 years ago

“THIS FREIGHT COMPANY HAS THE WORST IN CUSTOMER SERVICE, ASWELL AS PICK UPS, MUST BE TOO CHEAP TO HIRE DRIVERS. EVERYTIMEI SET UP A TIME FOR THEM TO PICK UP IT GET PUSHED BACK TO THE NEXT DAY WITH NO NOTCE”

Posted 3 years ago

Hello, Thank you for leaving your feedback about your experience with us. We always strive to bring the best shipping experience for our customers, and we are sorry for the unfortunate headache you've had to endure. We'd like to learn more about you and ultimately make things right for you. Please give us any information you have about yourself or your shipment and we'd be more than happy to look into things for you. Also, our customer service representatives are ready to service you. Give us a call at (800) 716-7608. We look forward to working with you soon! Thank you, The FreightCenter Team

Posted 3 years ago

“Freightcenter does a poor job of backing customers see BBB complaints when a dispute arises with a carrier over shipping cost adjustments.”

Posted 5 years ago

“I hope i can give zero star.. horrible experience. I didn't get my items shipped with them and still have to cover the additionally cost because of FreightCenter's lack of integrity. Initially, I was informed that that the package will be picked up on time for an urgent shipment. I made the payment immediately. Later, I was told the price needs to be adjusted which is double the price as the original quote. Hoping to make the shipment ASAP, I agree to the new price. However, again, after a few hours, I was told the first carrier they contacted refuse to take the shipment and the second carrier will charge another ~$300 more. I told them it's urgent so again agree to pay the charge so the carrier can be dispatched ASAP. Yet, they still didn't make the shipment! Then, I was told that in fact, no shipment will be guaranteed.. Clearly, they don't understand that if the shipment is not guaranteed, I will continue to pay for the warehouse fee for $200 per day, including the weekends. At the end, I decided to cancel the shipment with FreightCenter. Paying the additional cost for the warehouse because of FreightCenter's delay. Plus, paying 15% cancellation fee.”

Posted 2 years ago

“Unable to have insight into when the freight will be picked up or when it will be delivered. They hide behind the excuse of the pick up and delivery isn't guaranteed. It should be this hard. Have spent two weeks on the phone trying to get the freight picked up and delivered. Do not use Freight Center, I'll go direct next time”

Posted 3 years ago

Hello Brian, Thank you for taking the time to share your feedback with us. We’re sorry to hear your experience has been frustrating. We see where you registered with us and booked your shipment online on 3/30/21. Because you were shipping lithium-ion batteries, which are a hazardous material, your shipment required special handling. It’s important to keep in mind that all pickup and delivery times are estimates provided by the carrier and not guaranteed – we can simply request a date, but the carriers are in charge of scheduling. We do work with all of our carriers to ensure a smooth process, but there are always factors such as weather, holidays etc. that are beyond anyone’s control. Your shipment was processed on 4/1/21 with a requested pickup date for that same day. However, the shipment wasn’t picked up on 4/1 and was rescheduled for pickup on 4/2/21. Unfortunately, per the carrier, there wasn’t a driver in the area on 4/2, so the shipment was rescheduled for pickup on 4/5/21. We are glad to report it was successfully picked up on 4/5. We hope this information helps clear up any confusion. Again, thank you for your feedback as it provides valuable information on how we can improve the customer experience. Sincerely, The FreightCenter Team

Posted 3 years ago

“STAY AWAY.....If you have any shipments that don't have 100% flexibility with the pick-up or delivery day, find another broker/carrier. These guys have been a nightmare, with more missed pick-up's than those that are on-time and then when you right a bad review they promise it will never happen, call me directly, etc....Don't buy it, there are better systems out there!”

Posted 3 years ago

“entered all information for my free quote and hit enter. Came back with the original screen with all the fields wiped out and did not give an error or a quote.”

Posted 3 years ago

Hello Wally, We are very sorry about the issues you are experiencing with our website. During this time, we are working to make all operations around the platform easier to use and provide customers with access to instant carrier rates. We appreciate your patience and understanding. As always, if you have questions or issues, please contact us at 800-716-7608. Thanks, The FreightCenter Team

Posted 3 years ago

“Don't ever use Freight center if you don't want your shipment misses pick up date minimum 7 days and even have a head ache to cancel the request. The original pick up date was 05/19 and they kept moving dates and carriers but it still has not done. The one star I gave for this company is too much. This is a waste.”

Posted 3 years ago

“Dont use them. Period. I'm a business owner and ship approx $200-250K per year in combined shipping (parcel, crates, ltl, etc) and have shipped with multiple shippers over the years and these guys are the worst. Stay away. My scales are certified every 30 days and dead accurate. We always add a few extra pounds to each BOL just to cover bases but we constantly got these double weight overcharges and they take the money out of your account first, then you have to fight for months to get it back even if you have all the proof. What broke our relationship was a shipment of 2 custom hand made tables worth $12,500 for my client and over the course of a month, lost it. It was only going 300 miles.Its a 2 day delivery tops. I even paid an additional $500 for another truck through them to go pick it up and drive it to my now extremely upset client and they kept that money as well. Took weeks to get a return phone call or email and then it was "well, just wait for our decision in 120 days". Some of the reps are friendly but its the infrastructure and lack of accountability that makes this company a huge liability for shipping. From one small business owner to another, dont. There are lots of other options.”

Posted 3 years ago

“They give you a great quote (estimate) and bill you @ this rate. BEWARE! You will VERY likely get an adjustment after your delivery claiming you were not exact on the weight, therefor, you are charges a fee for accounting and the overweight. I was off my 2 lbs. and received an adjustment. Happened 2 times now and I they are flagged for my company not to use in future.”

Posted 3 years ago

“Delivered my shipment which cost me $251 and month later got a charge for $537 for weight issue. product was only $630 that I shipped. I have contacted them several times to get this resolved without any response back. I had the delivery sitting in my garage for over a week and once I opened it there was damage and also a part was missing. I have no unable to file a claim with them for that as it's only 48 hours to file a claim. I emailed them on this without any response. Now I get a charge of $537 additional for this. Scamming the customer without having the customer discuss and agree on anything.”

Posted 4 years ago

““Horrible service!!! Quoted me one price, I provided the exact weight and everything they asked of me. Delivered 6 days later than promised by the rep. Finally a month later I see another charge more than the initial quoted price on my charge card. This was done without my authorization. So, I call them to resolve the issue with pictures of the shipment, bill of landing all clearly showing the exact weight. They didn’t even pretend to care, they sent me a blurry pic that you weren’t even able to tell it was my shipment and said I was a 1000 pound over weight and this was there final decision. They are definitely not getting away with this!!! The Better Business Bureau will be informed of how they are scamming people!!!””

Posted 4 years ago

“Horrible service!!! Quoted me one price, I provided the exact weight and everything they asked of me. Delivered 6 days later than promised by the rep. Finally a month later I see another charge more than the initial quoted price on my charge card. This was done without my authorization. So, I call them to resolve the issue with pictures of the shipment, bill of landing all clearly showing the exact weight. They didn’t even pretend to care, they sent me a blurry pic that you weren’t even able to tell it was my shipment and said I was a 1000 pound over weight and this was there final decision. They are definitely not getting away with this!!! The Better Business Bureau will be informed of how they are scamming people!!!”

Posted 4 years ago

“They are terrible!”

Posted 4 years ago

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FreightCenter is rated 4.3 based on 130 reviews