“Please be careful when ordering from this company. I returned a jumpsuit due to it being a size too small, they stated I had a stain on the thigh area. I thought maybe it would have been powder or lotion but I did not have anything on me. They refused to give me back my money but returned the item stating I caused the stain. I received the jumpsuit back today... it was a small white dot, I didn't have anything that would have caused that. I took a wet paper towel to wipe it and it came off, clearly they put it there so they would't have to refund my money. I will never purchase anything from this company again!!!”
“Don’t bother, find another alternative, product quality has severely diminished, obviously they have made changes to their supply chain as quality is nowhere near what it used to be. Jeans fell apart after only 3 months….
Even worse, their customer service ceases to exist. Not at the least concerned that they have supplied an inferior product. Buyer beware!!”
“I returned the product you bought from gstar because it was too big. Even though they received it on 30 November 2023, they still haven't refunded my money (04/15/2024). Even though I sent e-mails many times, they always send me the same e-mail. I buy from this brand all the time but After today it's over for me. I will complain to the necessary departments”
“This company is a complete rip-off
They offered bad quality garments with luxury brand prices
If you decide to go for It, then spend more than 140€ for a jeans and you will see how the fabric is torn in 4 days or how the buttons drop out, or you received a damaged zipper
The service team deserves a new topic. Useless and rude
Thia brand should disappear becausw they sell literally garbage”
“I ordered by internet Rovic Zip 3D Straight Tapered Pant. I ordered in Grey. The invoice says "Grey". I received green. When I wrote to them, I was received an email of 350 words of instructions telling me all the conditions of how to return them if I want my money back. Including telling me that they would inspect the product when they get it back and threatening that I will not get the refund if they decided they didn't want to. But the part that I truly object to is when they lied and told me that they "cannot do exchanges or replacements", instead of admitting that they won't. They attributed it to "fortune" and "warehouse and logistics", as if they were not in control of this aspect of their company.
These pants are expensive and I expect better service at this price. Much, much better service!”
“Poor quality overpriced products. Grossly inadequate customer service. Endless waiting for deliveries. Save your money and buy from others such as Scotch and Soda, which has much better products and service.”
