G-Star RAW Reviews

"I was once an ardent fan of Gstart, purchasing multiple items monthly and eagerly awaiting new collections. My first purchase was during their collaboration with Pharrell Williams, a moment I still cherish. However, in recent years, especially post-pandemic, their customer service has significantly deteriorated.\r\n\r\nOn September 1, 2025, I decided to give Gstart another chance after noticing improvements in their app. Unfortunately, my experience with customer service was disheartening. After spending considerable time selecting around 10 items, I discovered that my entire order had been canceled without prior notice.\r\n\r\nWhen I called customer service for clarification today, September 11, 2025, between 9:02 AM and 9:05 AM, the representative was not only dismissive but shockingly rude. He provided no explanations and merely stated that the items were unavailable. Instead of offering assistance, such as asking if I\u2019d like help finding similar items or providing a courtesy discount for my loyalty, he was eager to hang up the phone. He even had the audacity to ask, \u201cDo you have any more questions?\u201d before abruptly disconnecting\u2014literally in my face.\r\n\r\nThis treatment is unacceptable. It is Gstart\u2019s responsibility to ensure that their website accurately reflects product availability. Not a single item from my order was actually available, despite being listed as such. Instead of acknowledging their error and offering to help rectify the situation, the representative seemed irritated that I even inquired about my order\u2019s cancellation.\r\n\r\nLet me be clear: I approached the call respectfully, explaining that this wasn\u2019t the first time I had faced such an issue with Gstart, which is why I had significantly reduced my shopping with them. The absence of any effort to improve my experience or address my concerns is what truly frustrates me.\r\n\r\nFor anyone considering Gstart, I urge you to think twice. Customer experience should matter, and a company that neglects its loyal customers in this manner deserves scrutiny. I hope this review helps others make informed decisions. Gstart\u2019s customer service has reached new lows\u2014choose wisely!"

"I recently received a delivery from G-Star, and I was highly disappointed with the packaging. The clothes were simply placed in a carton box without any plastic or protective packaging to safeguard them during transit. This resulted in a poor unboxing experience, leaving the items exposed to potential dirt, moisture, or damage. For a premium brand, I expected much better care in packaging. It\u2019s disappointing to see such lack of attention to detail. This definitely needs improvement!"