“Six days to dispatch, and only after I chased them
Ordered on a Saturday. Heard nothing. By Thursday there was still no dispatch notification, so I raised a ticket. I got a reply at 2pm on Friday confirming the order had "been marked for dispatch today" - six days after ordering, and apparently only because I asked.
To be clear, the courier isn't the problem. An identical order I placed two weeks earlier was dispatched the following Monday and arrived Wednesday, which was fine. This time the order simply sat there.
What stood out was the reply itself: a detailed explanation of their office hours, their end-of-day processes, which email address they hold for me and how Royal Mail Tracked 48 works - but not one word acknowledging that the order had been sitting unshipped for five working days, and no apology. Nothing was actually wrong with my order; it just hadn't been picked.
The stock and pricing are competitive, which is why I ordered twice. But if you need something for a specific date, don't assume it's going out promptly, and expect to have to chase it yourself.”
