Garden Bird Reviews

Name: Garden Bird
Address: Garden Bird Supplies Saxon House 27 Duke Street Chelmsford, Essex
Rating: 3.21

3.2 Rating 14 Reviews

50 %

of reviewers recommend Garden Bird

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0844 884 6606

Email:

customerservices@gardenbird.co.uk

Location:

Garden Bird Supplies Saxon House 27 Duke Street Chelmsford
Essex
CM1 1HT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No help at all from the customer service team about a delayed order and DPD To be honest this is a totally unreliable company and would not recommend dealing with them if you require bird food delivered on time. They just do not care about customers and more importantly about the birds who are suffering in the cold weather. And no updates or communication from garden bird whatsoever.”

Helpful Report

Posted 1 year ago

“!!!! STAY AWAY FROM THIS COMPANY !!!! The products are not fit for purpose. I bought classic suet fat balls and the birds are not interested in them (I feed my birds every day of the year so I know if they're not interested in them). The suet feeder arrived bent and battered. Have tried to speak to the customer service team who are not interested. They hike up the stars for the product by getting one person to put lots of 5 stars reviews so you can't trust what the reviews say. Don't waste your money on their suet balls go to Amazon and buy the RSPB super suet balls, same price and the birds love them.”

Helpful Report

Posted 1 year ago

“25Kg Niger seed ordered 26th July. No delivery confirmation after a few days. Emailed Garden Bird who promised delivery on 5th August. Didn’t arrive. I phoned after a further few days. Told that the packaging had been damaged. Reassured that problem would be sorted. I asked for email confirmation. This was not sent. Order eventually delivered to the wrong address yesterday, 12th August. I complained to delivery company, who explained that the delivery address was incomplete, having only my name and postcode. Therefore left with neighbour. Unacceptably poor service from Garden Bird.”

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Posted 2 years ago

“Bought squirrel proof feeders which advert says were expensive and sturdy. Stupidly I assumed they were expensive feeders which they were selling cheaply. They were cheap but sturdy they were not and I think our squirrels will quickly demolish them. Garden Bird did agree that I could return them but would not pay return carriage which I thought was unfair as the product descriptions were wrong and misleading.”

Helpful Report

Posted 4 years ago

“Awful customer service. I placed a relatively expensive order for what was to be the first of many regular purchases as I own a bird shelter. The suet pellets I needed were not sent; in their place suet logs arrived. I was told to just grate them up, which I explained I cannot do due to a disability which affects my dexterity. I was told that a replacement would not be sent as the cost of the pellets was too low to warrant delivery despite the fact a mistake had been made by whoever processed my items. When I objected I was told an exception would be made due to my circumstances and was assured the pellets would be sent. Two weeks later and still no pellets. I called and was told that the owner of the business had decided not to honour the promise and that I would not be receiving the pellets I need for my rescue birds. I received no email regarding this, and was told I could not contact the manager as the contact details could not be given out. Avoid this company. They are unorganised, unprofessional and untrustworthy.”

Helpful Report

Posted 4 years ago

Garden Bird is rated 3.2 based on 14 reviews