Garden Buildings Direct Reviews

Name: Garden Buildings Direct
Address: Parry Business Park, Sutton-On-Trent, Newark, Nottinghamshire United Kingdom, Nottinghamshire
Rating: 1.11

1.1 Rating 350 Reviews

3 %

of reviewers recommend Garden Buildings Direct

1.1

Based on 350 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 28%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Garden Buildings Direct:

Garden Buildings Direct manufacture garden sheds, summerhouses, log cabins, playhouses and other garden related products. We import a large number of products from Eastern Europe and Asia on top of the 120 SKU’s we manufacture in house.
Garden Buildings Direct also operates a home delivery service throughout England, Scotland and Wales.

Visit Website

Phone:

0800 169 6016

Email:

Sales@Kybotech.co.uk

Location:

Parry Business Park, Sutton-On-Trent, Newark, Nottinghamshire United Kingdom
Nottinghamshire
NG23 6QX

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Garden Buildings Direct 1 star review on 18th January 2024

Anonymous

Garden Buildings Direct 1 star review on 18th August 2022

Neil

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service was very poor.even at the ordering stage. I was promised by the person I spoke to that although my date would show as the Wednesday, it wouldn't be delivered until the Thursday as per my request, he would ensure this happened. I was so doubtful I also stayed home on the Wednesday's which was just as well as it was delivered!! Driver was excellent, only good bit of the whole transaction. Shed is average quality at best, does the job I suppose.”

Helpful Report

Posted 4 years ago

“I got cold feet on this company - I ordered a billyoh travis, ETA was within 3 weeks but its not 6-7 weeks and no delivery - started to get excuses from customer service that still to be manufactured/pressure treated etc. - i then chanced upon this site so the two combined has led me to cancel and order from another local company, feels like it was better to be safe rather then sorry and take a hit on waiting longer but for a better product”

Helpful Report

Posted 4 years ago

“put the sides of the shed up when it came to fitting the roof the roof was not square the roof trusses would not support the roof so had to make a strong perlin out of 3x2 wood at my expense the double doors are twisted and very flimsy to say the least framing very thin I used to erect sheds my self but this one is very mind numbing as nothing matches up I would not buy from this company again.”

Helpful Report

Posted 5 years ago

“Terrible customer service. Soent over £200 on a bbq which came with the wrong parts and no instructions. I have to wait over two weeks to receive these now so the party I’m meant to be having over the weekend won’t be a bbq one now. When I asked what I’m supposed to do about it I was told to work it out myself. Never again”

Helpful Report

Posted 5 years ago

“Shed quite good I think,but customer service?forget it!website wouldn't recognise my order day before delivery,so had to ring them,you get three automated options,number 3 directed me to web site then said "goodbye",rang again option two as before.rang a third time and used option one"order a shed",which I wasn't but it was the only way to get through to a human.he by the way was bordering on rude.on the day recieved a text to say they would be with me in half an hour.rushed home in twenty five to find it delivered and them gone!they had also delivered a piece I neither needed or ordered!and no,I did not ring them again at my expense.”

Helpful Report

Posted 6 years ago

Garden Buildings Direct is rated 1.1 based on 350 reviews