Name: Hamilton Gas Products
Rating: 4.85

“I ordered a water heater and flue combo. The water heater arrived within a couple days which was great but no flue with the order. I phoned to discuss the issue and was told two different stories. The first advisor told me that the part was out of stock and that is why it didn't come with my initial order. (they did admit that I should have been phoned prior to be warned about this) The second advisor told me that he reckons someone just didn't pack it. I was given a 3-5 day delivery time yet it took 2 weeks for me to finally receive the product. Because of the way this company packs the product, the "fitting kit" which includes valves and additional components for the water heater is packed with the flue. This meant that when I had no choice but to order a flue from another company (which arrived within a couple days) I was left without some crucial components for the installation. Not ideal as it left me with an elderly customer with no hot water for a lot longer than they or myself were happy with. As a first experience with this company I can't say that it has filled me with great confidence.”

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Posted 1 year ago

Thank you for your feedback Connor, it is very important to us. We are sorry to hear that you were missing the flue from your order and that you did not receive a call informing you that the flues were out of stock at the time or receive a call back once you had reported the missing flue to us. We apologise for the delay and any inconvenience that was caused.

Posted 1 year ago

“First class service. Items as described and dispatched promptly .”

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Posted 1 year ago

Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.

Posted 1 year ago

“Super fast shame didn’t have the card holder would have been great! Thank you”

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Posted 1 year ago

Thank you for your feedback. Customer satisfaction and providing good quality products to all our customers is very important to us.

Posted 1 year ago

“Great Service - quickly delivered and well packaged.”

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Posted 1 year ago

Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers is very important to us.

Posted 1 year ago

“Good service”

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Posted 1 year ago

Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers is very important to us.

Posted 1 year ago

“Fast service and delivery, quality made cobb at a reasonable price, looking forward to using it, and gradually purchase the extras to go with it.”

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Posted 1 year ago

Thank you for your feedback, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.

Posted 1 year ago

“This is the 3rd time I've bought from Hamilton. Easy to order and speedy delivery of a quality product. Their customer service is fantastic too, having had to call them before, my problem was fixed in seconds. Also called them for advice and they were very helpful. I would highly recommend them.”

Hamilton Gas Products 5 star review on 19th April 2024

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Posted 1 year ago

Thank you for your 5-star rating of Hamilton Gas Products! We strive to provide both brilliant products and even better customer service, so we're glad to have exceeded your expectations. Thank you for taking the time to review us!

Posted 1 year ago

“Excellent Service”

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Posted 1 year ago

Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers is very important to us.

Posted 1 year ago

“Order one day parts come next day cant be better.”

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Posted 1 year ago

Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.

Posted 1 year ago

“Very good quality product”

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Posted 1 year ago

Thank you for your feedback. Customer satisfaction and providing good quality products to all our customers is very important to us.

Posted 1 year ago

“Always being a plessure to purchase from Hamilton gas products. Friendly staff always there to help out customers, and fast delivery.”

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Posted 1 year ago

Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers are very important to us, including technical support and advice from our Customer Service Team.

Posted 1 year ago

“Easy ordering, competitive price, quick delivery and well packaged. What more could one ask for. Just need some decent weather to try it out 🌞”

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Posted 1 year ago

Thank you for your feedback, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.

Posted 1 year ago

“Good response on the phones”

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Posted 1 year ago

Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers are very important to us, including technical support and advice from our Customer Service Team.

Posted 1 year ago

“Quality products and Service to match”

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Posted 1 year ago

Thank you for your feedback, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.

Posted 1 year ago

“Great service, great prices”

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Posted 1 year ago

Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers is very important to us.

Posted 1 year ago

“Good product and good for derived servic.”

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Posted 1 year ago

Thank you for your feedback. Customer satisfaction and providing good quality products to all our customers is very important to us.

Posted 1 year ago

“Great customer service item as described fast delivery just what one needs when your tasked time is running out to complete the project 👍 Recommended”

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Posted 1 year ago

Thank you for your feedback and your recommendation, it is very important to us to ensure our customers receive top quality products and excellent service.

Posted 1 year ago

“Company very good hot water heater ,greT temperature out”

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Posted 1 year ago

Thank you for your feedback, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.

Posted 1 year ago

“Very good service, product delivered on time as per advice. Full marks will use again.”

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Posted 1 year ago

Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.

Posted 1 year ago

“Bought a water heater for my caravan.Very comparatively priced and arrived two days after ordering it”

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Posted 1 year ago

Thank you for your feedback, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Hamilton Gas Products Reviews