Hamilton Gas Products have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Excellent service, quality item, super fast delivery and very competitive price
”
- Alan Hale
“
Item as requested with fast delivery and excellent price
”
- Ray
“
Ordered a new Water Heater for my mobile holiday home on a Monday night and received it on Wednesday morning. Very pleased with the price and how good a product the heater was. Would completely recommend this company. Very efficient company. Also received free delivery which was a bonus.
”
- Anne-Marie Stacke
“
Delivery was quick product as described would highly recommend Hamilton Gas for all your lpg needs
”
- William
“
It was great to find that this supplier has spares for the Old vintage Bulfinch Blow Torches, Good selection great delivery.
”
- Anthony
“
Good website with exact description and sizes of equipment, efficient dispatch and delivery
”
- Tom
“
Delivery fine but then discovered that product ( campinggaz chef double burner) could not be used indoors and therefore useless to me. Company's returns policy wants me to pay for costly postage from England to NI.
”
- Alan
“
I had recently tried to return 2 faulty Cleese CSR485 OPSO manual changeover regulators at your shop, and although the staff were fantastic to deal with, I was very disappointed with your returns policy, as I had to buy 2 replacement regulators and was told I could be waiting 6 weeks on a refund. This seems very unfair that I have to be out this extra money during the significant waiting time for refund.
”
- Simpn
“
I ORDERED THE MINISIT 0.710.744 AND RECEIVED THE 0.710.743. I HAVE CONTACTED HAMILTON REGARDING THIS AND REQUESTED A RETURN BUT TO DATE HAVE NOT RECEIVED ANY INFORMATION OR CALL BACK. I AM UNABLE TO USE THE VALVES AS THEY HAVE A DIFFERENT THREAD NEAR THE TEMPERATURE SENSOR. DELIVERED ON TIME BUT AS FOR RETURNS IT SEEMS NOT INTERESTED EVEN THOUGH I OFFERED TO PAY A RESTOCKING FEE.
”
- Anthony
“
Product arrived damaged, product was collected by DPD, weeks later no refund as promised.
”
- Steve Harrison
“
Product went missing, left high and dry, had to make lots of phone calls eventually had to get refund
”
- Alison
“
I had recently tried to return 2 faulty Cleese CSR485 OPSO manual changeover regulators at your shop, and although the staff were fantastic to deal with, I was very disappointed with your returns policy, as I had to buy 2 replacement regulators and was told I could be waiting 6 weeks on a refund. This seems very unfair that I have to be out this extra money during the significant waiting time for refund.
”
- Simpn
“
Good service and exactly what we needed
”
- Stephen
“
Excellent service, quality item, super fast delivery and very competitive price
”
- Alan Hale
“
Great service can't fault it ...was in my hand in the north of Ireland 2 days after I ordered
Excellent
”
- Darren
