Hamilton Gas Products have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
I purchased Gaslow refill. Log cylinder
Excellent service and price
Delivery Service excellent I’ll use again
Martin
”
- Martin Brown
“
Fast service
Reasonable price
”
- John
“
Fast delivery great gas air vent for the price
”
- Stephen
“
I purchased Gaslow refill. Log cylinder
Excellent service and price
Delivery Service excellent I’ll use again
Martin
”
- Martin Brown
“
Great service and prompt delivery
All well packaged ensuring no damage
Will recommend
”
- Nigel Hinch
“
Excellent products and fast delivery. Recommended.
”
- Peter
“
Delivery fine but then discovered that product ( campinggaz chef double burner) could not be used indoors and therefore useless to me. Company's returns policy wants me to pay for costly postage from England to NI.
”
- Alan
“
I had recently tried to return 2 faulty Cleese CSR485 OPSO manual changeover regulators at your shop, and although the staff were fantastic to deal with, I was very disappointed with your returns policy, as I had to buy 2 replacement regulators and was told I could be waiting 6 weeks on a refund. This seems very unfair that I have to be out this extra money during the significant waiting time for refund.
”
- Simpn
“
I ORDERED THE MINISIT 0.710.744 AND RECEIVED THE 0.710.743. I HAVE CONTACTED HAMILTON REGARDING THIS AND REQUESTED A RETURN BUT TO DATE HAVE NOT RECEIVED ANY INFORMATION OR CALL BACK. I AM UNABLE TO USE THE VALVES AS THEY HAVE A DIFFERENT THREAD NEAR THE TEMPERATURE SENSOR. DELIVERED ON TIME BUT AS FOR RETURNS IT SEEMS NOT INTERESTED EVEN THOUGH I OFFERED TO PAY A RESTOCKING FEE.
”
- Anthony
“
Product arrived damaged, product was collected by DPD, weeks later no refund as promised.
”
- Steve Harrison
“
Product went missing, left high and dry, had to make lots of phone calls eventually had to get refund
”
- Alison
“
I had recently tried to return 2 faulty Cleese CSR485 OPSO manual changeover regulators at your shop, and although the staff were fantastic to deal with, I was very disappointed with your returns policy, as I had to buy 2 replacement regulators and was told I could be waiting 6 weeks on a refund. This seems very unfair that I have to be out this extra money during the significant waiting time for refund.
”
- Simpn
“
I purchased Gaslow refill. Log cylinder
Excellent service and price
Delivery Service excellent I’ll use again
Martin
”
- Martin Brown
“
Great service and prompt delivery
All well packaged ensuring no damage
Will recommend
”
- Nigel Hinch
“
A good selection of products and competatively priced. The postage time is very quick and great service all round
”
- Richard
