Hamilton Gas Products have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Helpful website gives useful description of products to point to the right purchase.
Speedy delivery. Bought Spanish adapter and pigtail. Not used yet but look good quality at decent price.
”
- Chris
“
Competitive price online. Delivery time was reasonable! Because the roofer brought the caps, so I had to send it back for refund. Full refund was processed fast! Excellent customer service!
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- MANHONG LIN
“
Great price and great delivery
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- DAVE
“
Fast delivery and excellent service
”
- Leslie
“
Very quick delivery and correct product
”
- Michael
“
Ordered before fast delivery good service
”
- Timothy
“
Delivery fine but then discovered that product ( campinggaz chef double burner) could not be used indoors and therefore useless to me. Company's returns policy wants me to pay for costly postage from England to NI.
”
- Alan
“
I had recently tried to return 2 faulty Cleese CSR485 OPSO manual changeover regulators at your shop, and although the staff were fantastic to deal with, I was very disappointed with your returns policy, as I had to buy 2 replacement regulators and was told I could be waiting 6 weeks on a refund. This seems very unfair that I have to be out this extra money during the significant waiting time for refund.
”
- Simpn
“
I ORDERED THE MINISIT 0.710.744 AND RECEIVED THE 0.710.743. I HAVE CONTACTED HAMILTON REGARDING THIS AND REQUESTED A RETURN BUT TO DATE HAVE NOT RECEIVED ANY INFORMATION OR CALL BACK. I AM UNABLE TO USE THE VALVES AS THEY HAVE A DIFFERENT THREAD NEAR THE TEMPERATURE SENSOR. DELIVERED ON TIME BUT AS FOR RETURNS IT SEEMS NOT INTERESTED EVEN THOUGH I OFFERED TO PAY A RESTOCKING FEE.
”
- Anthony
“
Product arrived damaged, product was collected by DPD, weeks later no refund as promised.
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- Steve Harrison
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Product went missing, left high and dry, had to make lots of phone calls eventually had to get refund
”
- Alison
“
I had recently tried to return 2 faulty Cleese CSR485 OPSO manual changeover regulators at your shop, and although the staff were fantastic to deal with, I was very disappointed with your returns policy, as I had to buy 2 replacement regulators and was told I could be waiting 6 weeks on a refund. This seems very unfair that I have to be out this extra money during the significant waiting time for refund.
”
- Simpn
“
Fast delivery and excellent service
”
- Leslie
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Good service and reasonably priced
”
- Anonymous
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Prompt helpful service
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- MARGARET
