“Products are great, it's the online Customer Service, or lack of that is dissapointing. I get you are busy, but it's been multiple calls, over 3 hours. As you have taken extra money of my card, I feel I deserve a reply.”
“Gazman Sorrento purchased a Linen jacket and trousers. Sales person Billy was the sales person(he normally works at the Mornington store Ii was shocked when he proceeded to wrap the jacket which was badly creased. I asked would you please steam the jacket he said he would but there were no suit covers?. i have always received amazing customer service from the staff at Sorrento but on this occasion service well well short. I felt I was a nuisance.
Regards Richard W
j”
“My husband had bought quite a few clothes from Gazman Mornington and has always received fantastic service and value for money.
Last Saturday he purchased a few articles and was served by Lorraine, who was exceptional.
We just thought we should recommend the Main Street, Mornington store for their product and wonderful sales staff.”
“Blue shorts and trousers fade after a few washes.
Was refused return at purchase shop but my local allowed return but said the replacement would fade.
I used to shop a lot a t Gazman for 15 years. No more.”
“Hi, have been buying GAZMAN shirts, Shorts, Jackets and trousers for years, never with an issue. Took back a shirt that the pocket was unstitched to Tooranga head office store. Was told that is was made in 2015 and that often the thread runs out when making the shirts. We did NOT buy it until a much later date than that. Asked if they had a repairer, told "NO". Now under consumer affairs regulations if an item is manufacturing fault the customer is able to have it repaired. I didnt want to argue, left the shirt in and will now take my $1,500 to $2,000 per year to Rodd and Gunn. I NEVER wanted a replacement, I NEVER wanted a refund, just a repair. Having working in footwear retail for over 15 years and then manufacturing of footwear in Australia and China, companies normally have a local repairer to fix small items. Bad service from a business that I have been very pleased with quality and service in the past. Normally I shop at Gazman Ballarat, Bendigo and Tooronga head office. Rodd and Gunn at Doncaster I have been shopping at lately and found the range and staff excellent. Bye bye Gazman. Peter Geraeds, Melbourne and Daylesford.”
“I have been dealing with Gazman in Essendon for sometime. They are great guys to deal with, always caring and very helpful, my son only wears Gazman clothing. Parcels always arrive so quickly. Regards Meg Kelly”
“Stumbled on brand new Mildura store this afternoon, which only opened 3 days ago. They have done a terrific job on the fitout. Great product range and the 2 ladies working there were fantastic ! Brilliant customer service experience and rapt with my purchases. Gasman fast becoming my favorite brand”
“Called into Brighton store this morning with some Christmas gift shirts and shorts that were to big. Even though we did not have a receipt for the shorts Alex was only to happy to exchange for a smaller size. It was amazingly easy and a pleasure to be treated like a real customer. I ama Gaz Man wearer and will continue to be. Thanks Alex, great job.”
“Went to Gazman in Miranda and was served by Pamela. She was so helpful and considerate and made the shopping experience very pleasant. Such a lovely lady who advised me well on what to buy. Good prices and discount at the moment. Thank you Pamela.”
“Purchased 2 pair of shorts red pair and blue pair approx 12 months ago, just started wearing them as l am on holidays in Darwin.Too my amazement both pair have developed white marks on them after 3washes ,appears to be faulty material, can not wear them any more in this state,very disappointed.”
“First time visiting the Gazman store at Camberwell, Henry welcomed me and could not be more helpful not pushy at all, happy to show me what was available in my size, mad e some suggestions, offered to get my size in, and could not have been more helpful.
I walked out really happy with the experience of shopping at Gazman, it’s where I’m going in future for my clothing needs. Old fashioned service a breath of fresh air , well done guys”
