Allianz Reviews

Name: Allianz
Rating: 3.44

3.4 Rating 253 Reviews

63 %

of reviewers recommend Allianz

Company Reviews

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3.4

Based on 253 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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07970 711 406

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Donald

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dreadful company. I submitted my claim over 3 motnhs ago and still haven't had any response. Avoid and use a reputable company”

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Posted 2 years ago

“I bought this insurance for a out of country trip with my father. I was told that if COVID restrictions or requirements changed or if my work cancelled my days off they would allow the flight to be cancelled and either provide me with a credit or refund. This was a lie as they only will do so in catastrophic events, death, or medical. I filed a claim and an appeal as restrictions have changed and my days off were cancelled due to staff shortage. Now money down the drain since I cannot go or change the flight. Never use this company, they will scam you.”

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Posted 2 years ago

“Terrible company to deal with. I paid $2000 for coverage and my trip was cancelled due to KLM cancelling flights due to Covid. I contacted the company and told them that I could not fly before the policy expired and I was told that they would make an accommodation. When I called to give them the new dates, I was informed that the policy expired and they wouldn't accommodate this policy. The service at AIG and Travelex ,which I have used in the past is much better.Don't waste your money with Allianz”

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Posted 2 years ago

“Allianze ticket insurance is an absolute scam, in my opinion. They have 18 very exact reasons to approve giving you your money back if you can't attend the concert, but they don't tell you that when you purchase the insurance. So if you have a valid reason like me but is not one of their reason they refuse giving you your money back. I will NEVER buy insurance from Allianz again.”

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Posted 2 years ago

“I purchased this insurance for my flight to Haiti; Could not travel because my home was destroyed by a natural diaster and looters. Allianz deined my claim stating the insurance policy does not cover this.”

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Posted 2 years ago

“Allianz managed to sell a travel policy for FULLY REFUNDABLE airline tickets to my wife. When I asked for our money back they refused. How can you sell something that has zero value to the consumer? And keep the money.”

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Posted 2 years ago

“I'm sad that zero stars isn't an option. I've bought these policies for years when I travel or go to shows. After purchasing many but never needing to file a claim - I filed a claim for a reason that is supposedly covered by their policies and was denied. There's so much small print. These policies are worth nothing to the consumer in the end. The only one getting paid as a result of this "insurance" is Allianz. Don't bother. In the event you can't make your trip or show, they won't pay you anyway. You're just out your trip AND the money you paid for the Allianz policy.”

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Posted 2 years ago

“After 3 months of sending in documentation and several telephone calls I received an email saying my claim was approved and Allianz would be paying me $366.74. My actual claim was for $3,931.72. We purchased insurance at the price of $265.40 for the full amount of our trip. This was our second trip that we had to cancel with Jet Blue. The first time we cancelled we just took the Jet Blue credit. We did not put a claim in with Allianz even though we purchased the insurance. Then we later rebooked another trip with the credits and the additional $366.74 on my credit card. Allianz is not paying me the full amount, they say because I booked with credits. It shouldn't matter because the original trip was booked with money out of our pocket. Also, when we booked and paid the second trip we were told we were purchasing to cover our trip valued at $3,931.72. I have had a HORRIBLE experience and this company is a sham. They falsely advertise that buying insurance with them will put your mind at ease. I have had nothing but stress over this on top of caring for my husband after surgery for a horrible accident. DO NOT buy insurance from Allianz. You will regret it. I do!!”

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Posted 2 years ago

“I had a difficult claim for about $1800. No big deal I thought. I waited 10 weeks for the assessment which was declined. I wrote a formal letter after 2 calls each over 1 hour. As a customer for 44 years to this company and its antecedents I asked about the costs I am paying, when can I cancel, can I get another assessor. I the assessor was extremely unclear often getting excess and my amount interchangably mixed. The note from the woman working from home was not too bad - she seemed reasonable. But still no answer to my simple question that there is no coverage in this instance. All I wanted were the words: no coverage. I then went checking. I pay $1200 per annum and my excess is $1500. I have had two small claims over the past 4 years. Using the above data: I went to two other insurers. Noting my two small claims. The other companies were about $620 each with excess being $700. Moral of the story: check your numbers. They increase premiums for long term customers each year with no moral qualms. Truly awful assessor, horrible company with a terrible attitude. And I am still waiitng for an answer to my formal complaint.”

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Posted 2 years ago

“no ethics , poor service for small business owner , not trust it”

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Posted 2 years ago

“NO ETHICS! HORRIBLE ... HORRIBLE COMPANY. We bought a good long term care police early. We were in our early 40's and bought in October 1999. They stopped selling long term care insurance in December 1999. NOW... after all these years of faithfully paying our annual amounts I just received a letter, and they are raising our annual amounts by 300% from the original. REALLY... they are only supposed to be able to raise if it is across the board... A.K.A. everyone.... really... we were in our early 40's how many policies do you really think they have in addition to ours. Let's see.... take your money for years... then raise it so much when there are so few left you want to cancel. Is that ethical? NO... dishonest YES... do NOT trust this company. PERIOD!!! DISHONEST, LIERS AND COMPLETELY HORRIBLE. Additional note: funny when I first was going to review i clicked 1 star as it is the lowet I can rate. Almost before I could hit the post button it has changed it to five stars! so... what is the deal!”

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Posted 2 years ago

“I purchased Allianz insurance on the Delta website. I am a Platinum Delta member and purchase insurance on international trips but this is the first time I have made an attempt to make a claim. From the time we purchased our two tickets to the time of flight my wife (ticketed traveler) was diagnosed with cancer. She had never been diagnosed with cancer before. Her diagnosis requires surgery and treatment and i cancelled the trip. I submitted forms from MD Anderson and the cancellation information from Delta (tickets and insurance purchased on Delta website). After 44 days of no response Allianz sends a letter saying I need to send additional information including "Verification from travel supplier on their letterhead regarding any refunds received" and Verification of travel supplier's penalties or copy of literature describing penalties". Please note Allianz is a Delta partner, this policy and plane ticket were purchased on the Delta website. I don't know what I will have to go thru to get a letter from Delta on there letterhead and I would think Allianz knows Delta policies on penalties. I will no longer purchase insurance from Allianz. Delta is very generous on offering credit and since we fly Delta frequently will use there credit. I would advise others to do the same.”

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Posted 2 years ago

“When there is an issue you Cannot speak to anyone. They take your money and find reasons to not pay a claim.”

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Posted 2 years ago

“I had a claim for water damage. My surveyor came to value the damage. Their loss adjuster came. He said everything was ok. Roof was repaired. Then the bill came and I had to pay. They told me I would be refunded. 20.000 difference no refund. My ceilings are water damaged and they need to be replaced. More cost and now I have to sue them in court.”

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Posted 3 years ago

“They have completely failed. They admitted liability to a car accident I want even involved in. The guy claiming crashed his own car due to not wearing his seat belt and hurt his back. Allianz didn’t read the statement properly, nor read my witness statement, nor investigated the dash cam from the van he hit.... ALLIANZ ARE USELESS DO NOT TRUST THEM!”

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Posted 3 years ago

“I was led to believe that I could cancel my air reservation for any reason. I took their follow up review and one of the questions was "did I understand that I could cancel for any reason". That indicates that others have had this problem. Due to my age and health problems I would not have taken out the insurance without being able to cancel for any reason. They have refused to budge even though I sent them additional information and documents that outlined several reasons to cancel..”

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Posted 3 years ago

“God help you if you need to make a claim with this company. One of their clients caused an accident in which I was involved. It took them 5 MONTHS to response to the claim. Due to the damage the car was no longer legally safe. Failed its MOT and fixing it was unaffordable. Ended up giving it to a scrap company. Zero communication. Zero customer service.”

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Posted 4 years ago

“Useless and unhelpful. One of our company cars was hit straight in the side by another driver, Allianz has been no help at all, waiting to speak to people on the phone is dreadful - takes on average 30- 40 minutes for someone to even answer then they advised us to take 50/50 last week, this claim has been going on since the beginning of July. DO NOT USE!!!”

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Posted 4 years ago

“Be very careful using Allianz Insurance After 8 years paying my insurance premium for work tool cover. I needed to claim after my Van was broken into & my tools stolen. Instantly declined to pay out using ridiculous excuses to void my claim. My next step is ombudsman. Steer clear of Allianz.”

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Posted 4 years ago

“I wouldn’t even give them a 1 star! They will not refund due to a bereavement and they want a death certificate. We have provided proof of the funeral, direct from funeral directors and offered order of service so at such a sensitive time they still request a death certificate/ who can ask a family member for that in order to get a concert ticket refund at a time when everyone is grieving or in the future. It’s disgusting They will refund you if a car breaks down on the way to a concert but won’t refund for a bereavement unless a DEATH certificate is provided. Absolutely outrageous and insensitive beyond words. I hope they’re never in a situation where there expected to gain a death certificate of a family member in order for a refund.”

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Posted 4 years ago

Allianz is rated 3.4 based on 253 reviews