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Allianz Reviews

3.5 Rating 250 Reviews

63 %

of reviewers recommend Allianz

Company Reviews

3.5

Based on 250 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Allianz 1 star review on 15th May 2023

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had a flight cancelled through American Airlines for “air traffic control” and American rebooked the flight for the next day, which was unacceptable since we had to get back to work the following day. The claim was for $1500 since it included the original flight and the new flight we had to book through delta to make it home in time. After waiting over a month for our claim to be reviewed, it got denied because “air traffic control is not a covered reason under the insurance”. What is the point in even buying insurance if they aren’t going to pay out for a COVERED reason??? Every time we talk to Allianz on the phone, each person gives us different answers. First we didn’t have all of the documents. Then we filed under the wrong reason. Then a document was missing again. It’s like they jump through hoops to find any reason to avoid paying their customers. Absolute waste of money, no wonder Allianz has been sued before and probably will be in the future if they are going to continue to scam people.”

Posted 1 year ago

“The most ignorant organisation I have ever tried to deal with. They don't answer emails and short payed me on a third party claim. Totally untrustworthy.”

Posted 1 year ago

“Allianz's accident car repair system is very inconvenient. Before repairing the car, you have to leave the car to the car repair shop all day to determine the repair estimate for the car due to the accident, but even if you pay extra for the rental car add on in your insurance, Allianz doen't service a rental car on that day. Another insurance company covers the accident vehicle with insurance based on the report received from the car repair center. Also, Allianz don't consider appointments with customers important. On the day I left the car to the repair shop, Allianz's assessor didn't show up at the appointment without any notice. Because of this, I couldn't make a daily wage, I had to spend my money for Uber, and I had to waste my day. Also, since I haven't been inspected, I have to make another appointment to repair my car, and I have to leave my car for another day with same loss. With this inconvenient system, I have to find a better insurance company.”

Posted 2 years ago

“Dreadful company. I submitted my claim over 3 motnhs ago and still haven't had any response. Avoid and use a reputable company”

Posted 2 years ago

“Allianz claim to handle fairly and promptly not in my case. They are the worst insurance I have ever dealt with and would definitely NOT recommend anyone one to use them. They do not listen to real reason for claim and take forever to get back to you. If there were a zero star rating that's what I would give.”

Posted 6 years ago

“Fast resolution, courtesy car delivered next day. Polite and friendly staff.”

Posted 6 years ago

“I have had an excellent service with Allianz this year, they even guided me through the process for my replacement windscreen I need after having mine crack on me this winter, it's one of the best services I have had for a long time, very helpful and polite staff when you phone them as well”

(Car Insurance) - Posted 8 years ago

“Don’t pay out after approving claims, don’t answer phone, don’t respond to emails”

Posted 1 month ago

“terrible. they will lie to you and take which ever option pay you out less or nothing at all. take this from a former employeee”

Posted 1 month ago

“First what are they actually good at? Collecting premiums must be their forte they brag about on their corporate website next they are superb at denying valid insurance claims. They will even make material changed to a policy while it's in force to evade a genuine claim. They are brilliant at being deceitful and dishonest. Do not understand any circumstances insure with this company. You pay the premium AND carry the risk. My claim was for relatively minor damage to see me STEEL road wheels. The moron who inspected the car decided they were alloy and disallowed the claim. How can you mistake a steel wheel for an alloy wheel? The claim was disallowed because they said I had modified the vehicle fitting alloy wheels, I had not. There was no appeal. These people are crooks keep well away. I have not had another claim since then, 7 years ago, and in that time they have lost over £4000 in premiums, long may that continue. (The claim was £90).”

Posted 1 month ago

“I feel compelled to share my experience with an insurance company as a cautionary tale. Please heed my words: do not purchase a policy from this insurer. They are unprofessional and dishonest. Despite our payments, they have demonstrated incompetence and a complete disregard for resolving our issues. It's baffling to me what we, as clients, are actually paying for and how the individuals within the company are compensated. For the past two years, we have been fighting for compensation following a theft during our vacation in Rome. Almost everything was stolen from us – laptops, cameras, clothes – leaving us devastated. The items lost amounted to thousands of pounds. While we understand that insurance typically doesn't cover the full value, the legal loopholes they exploit are unjust. They are obligated to provide a fair payout, yet they continuously delay and request documents from us even after two years have passed. It's absurd and implies a lack of attention to our case. Furthermore, expecting us to produce receipts for items we've owned for years is unreasonable. Who anticipates theft in broad daylight during a vacation? This incident not only caused financial strain but also shattered our trust in such companies. I implore you, do not engage with this insurer. Hopefully, someone will hold them accountable in the future, but until then, they remain deceitful.”

Posted 2 months ago

“absolutely disgusting service . had to cancel a holiday to egypt in january . still waiting for my money back . Getting passed from pillar to post . Just contacted the Ombudsman Avoid like the Plague”

Posted 4 months ago

“You do not answer the phone you do not respond to customer compliants”

Posted 7 months ago

“Allianz do not respond to claims. Avoid at all costs, and get insurance elsewhere. It’s now been 5 months since making a claim and there has been no response at all, even after repeated emails and phone calls to follow up.    When you call their customer service, expect to be on hold for a while (it took me 1 hour 45 mins for the last call) before being able to speak with an agent. They had records of my emails to them so they did receive them; they just never bothered to respond. I am still struggling to get any compensation back from Allianz; shameful behaviour and obviously their method of trying to get customers to “give up” during the claim process.    Avoid at all costs, and get your own insurance elsewhere.”

Posted 1 year ago

“Delta cancelled flight due to mechanical issues. We were fortunate that it was the end of our trip to Costa Rica, so we did not pay for Hotel or transportation. Delta pay rebooked us for the next day and pay for accommodations! Now that I file a claim, I was told by Allianz: "What are you claiming since you did not pay for anything". "Trip interruption does not apply in this case". If this was not trip interruption, then what is? Would not buy this coverage again!”

Posted 1 year ago

“I don't know where to begin. Still no money and no further. Claimed in July for travel insurance. Absolutely appalling.”

Posted 1 year ago

“My claim was approved and I was told that a check/checks were in the mail. After three weeks I called them. First of all no one speaks CLEAR english. Today I called 4 times and was disconnected 3 while waiting for a supervisor. Alaska Airlines you need a better company! This company has over $400 of my money and I am paying for what I put on my credit card. So far I have been told 3 different stories. This may have to go to small claims court! This company is beyond bad!!”

Posted 1 year ago

“They suck.”

Posted 1 year ago

“This company is so segmented that one portion doesn't know what the other is doing. Long-term care insurance-go somewhere else. They continually lose documents, have an annoying phone tree, and can't reference something that was sent somewhere else in their company. Nothing but hassles! Not just once, every. Single. Month.”

Posted 1 year ago

“Dishonest and do their best to avoid paying claims. Our genuine claim was voided on a technicality beyond our control. A truly abominable and unscrupulous company with no ethics or compassion. Purely there to make money. We have avoided taking out their insurance ever since and hope any readers of this review will stay clear, as when it comes to it they will use all their resources to avoid paying. Insurance is notorious for this, but they have to be the worst...”

Posted 1 year ago

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Allianz is rated 3.5 based on 250 reviews