“Have been trying for two weeks to get my current ISA updated! Thee bank have reduced my interest rate by 3% and although
I have confirmed both by mail and internet banking that I am prepared to continue to invest with BOS they have not updated my account and I just cannot get through to the by telephone I am going to move my money to a bank who appreciates there customers BOS are rubbish?!!”
“BOS at the Forge Glasgow to be avoided at all times,I’ve been trying to send money to my daughter Since Saturday to no avail,this is the best bit the times that I got to the final stage and they will send me a four digit code, and what they do is send it to voicemail circumnavigate phone and text.this is now Tuesday and I went to bank and was interagated for about half an hour,called a liar and generally treated very badly,despite having all the necessary information they told me that the sort code was, wrong (no it wasn’t) and basically the assistant branch manageress told that they were not going to serve, however I stuck to my guns and showed them what they were doing wrong. The employees are uneducated with a negative attitude towards the customer.As soon as I sort my direct debits I am changing banks the sooner the better.”
“This is the worst bank to open your account. In the name of security they just want to keep your money and not let you use it. Employees in the bank has no idea about anything.”
“This is the second time that my pension money has been stolen out of my bank account, I would like it back please, I did not go out working to have my pension stolen of me, I live on my own and no one else has access to my bank account?”
“I do not recommend using Bank of Scotland car insurance let me tell you about my experience I started the process and insured my car I provided all the documents that they requested three months later apparently I was meant to have a letter asking for proof of my driving licence, proof of my V5, proof of my no claims and also proof of my utility bill unfortunately I did not get this letter and when I came back from holiday three weeks apparently after the letter was sent. I had a letter saying we are cancelling your policy. There was no communication before that, no rmeinder letter, like saying we are still waiting for the document, nothing just a cancellation letter. Absolutely disgraceful and the staff that I've spoken to absolutely agree with me and I feel embarrassed for them that they have to listen to me complain. What if I was in the armed services abroad, what if I was in hospital recovering from a massive operation and I was in a coma for three months,what if I was on holiday or travelling the world for six months what kind of business will not contact you but send you a letter to say oh we're cancelling it instead of sending you a reminder stay clear.. BIG TIME”
“They ripped off my disabled son by misselling an insurance plan and then hid behind time limits to deny him justice. The FSO, being bought and paid for by the BoS and others, was just another waste of time. Having already ripped off the taxpayers they should have their licence to rob taken off them. Justice denied is just another brick out of the wall that protects civil society. Corruption is so widespread today that it is going to take a civil war to restore any honesty in our lives.”
“Not possible to give less than 1 star, otherwise it would be zero!
Terrible customer service phone lines still ringing at 1 hour 45mins and counting !!”
“The Bank of Scotland located in Garrowhill, Glasgow closes at 3pm and only opens on weekdays, which is not ideal for those whose employment hours are 9 to 4 in a place of work.
After being a loyal customer for over forty years, I expected a little sympathy from the cashier when experiencing difficulties and required to speak to someone outwith my working day. No solution such as a telephone conversation was offered so I stood in disbelief, holding the relevant photocopied documentation in my hand and tears falling down my cheeks. Evidently, The Bank of Scotland has no need to consider the customer at all.”
“On holiday in Scotland and staying in Golspie. Needed some pound coins and the only bank with a branch locally is the Bank of Scotland.
Asked the bank cashier if she could give me some change for £10.
She refused. Completely unhelpful.
The cashier told me to ask a local shop instead because I wasn’t a bank customer.”
“Appalling customer service
Impenetrable automated phone system
Unhelpful or actively misleading when eventually connected to an advisor
Minor issues take literally weeks to reduce
All issues could be avoided by basic communication which seems beyond this company to provide
Complaints are treated in a perfunctory manner - usually with a ‘we are very sorry’ letter
If switching banks wasn’t so disruptive to my business I would have done so years ago
They really are terrible- giving them one star is far too generous
Avoid like the plague”
“Just dreadful. Was flooded from a burst pipe and have been shunted from pillar to post for 5 days, still no running water, using carrier bags for toilet. Unbelievably disorganised and unhelpful, needless to say they cannot cope with helping paying customers in a cold snap. Definitely never renewing with Bank of Scotland/Lloyds/Allianz again. AVOID!!!”
“Won’t even let me withdraw my OWN MONEY. Missed the sale for an engine for my work van. 3rd time this bank has let me down (lost 2hrs on phone today also).
Will be changing banks after I close account in branch at (Irvine) tomorrow.”
“Husband died suddenly 5 weeks ago. Still waiting for bank to release savings balance to me. Quick to grab what they are owed but not to release savings to bereaved wife and children. Disgusted.”
“Applied for a new account filling out all details online, account was created and received card, pin and security code in post took 1 week. Tried to set up online banking. Security code doesn't work so applied for another took 1 week to arrive. Try again on the app and get to a step to enter memorable data, nothing telling you what format this should be in. Log on via PC eventually get past this step. Then the service tries to call you for security but apparently no phone number is linked to the account, I'm looking at it on the copy of the application form! Call customer services 20:00 Friday night, wait over 25 mins. Told to add a phone number to the account I need to be at a higher level of security and they will send out another code taking 5 days. The only positive was that the member of staff was really efficient at closing my account presumably because they have so many unhappy customers they have to do it so often.”
“Shocking organisation - couldn't organise a kitty in the pub. The BoS App didn't recognise my current account details despite having the account open since 1996. Nuff said......well not quite.
High Street branch also completely clueless with continued use of the old chestnut "you can't withdraw your cash because it needs to be verified for at least 24 hrs". In 2021? Really? Please explain?
Total nonsense. Soon to be left in the dark ages. Will be closing my accounts ASAP ......bet that's NOT easy either.”
“I am an international student from Malaysia. Yesterday (7July 2021) I called the hotline 0345 129 9784 at 12.16pm and I was in contact with a guy who named Hamed from this customer service (CS) hotline regarding my bank account to be closed due to no positive cash flow in the account since September 2020 (is it very long?). Hamed's speech was very fast and illiterate and I requested him to repeat. However in his attempt to repeat explanation to me, he burst into frustration and anger and reprimanded me for my non-wrongdoings. I find this offensive as a customer for I only requested for further clarification. I still feel very uncomfortable with his attitude until now. I believe the conversation between me and Hamed was recorded, you could play back for your reference/if you not believe me. Please take this matter seriously and take action for this dismeanour. Thank you.”
