Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When your being forced to cancel your insurance policy because Dash Cam footage is not enough evidence to prove your not on the road that the black box states. Funny how the route shows me driving over where buildings are!! The road I was on was 50mph the road registered is 30mph. Paid for the policy up front and spent 4 hours waiting the other day to speak to someone to be told nothing can be done. Currently waiting for someone to answer to cancel my policy so I don't have a cancellation notice against me!! Avoid 100%!! Speak to you on the phone as though your a criminal, currently been waiting over an hour for someone to answer the phone to the cancellations team. Can't be good if your waiting this long for a cancellation team can it?!”

Helpful Report

Posted 6 years ago

“I have had the Better Driver App now with carrot since early December and within this time period i have been on and off the phone with one of there customer service team with next to no help. My first call to the company was in regards to a letter i was sent explaining my current policy would be CANCELED if i didnt pair my car to the better driver app (Which i did on the first day i purchase the insurance) After 1HR 15MINS on hold i spoke to an adviser who didn't have a answer why this problem was accruing and simply just advised me to uninstall the app and re-install it again (HOW ORIGINAL)! I was told i would receive a call in the next few days to confirm or deny that the app was working as it should but this phone call was never made to myself, this morning i received a email saying my policy would be CANCELED AGAIN if i didn't send them some documentation regarding my proof of no claims discount and licence counterpart. Unknown to myself when i first sent the documents in question there was an error on there side which they couldn't open the file which they failed to let me know, after a further 35MINS on hold i spoke to an adviser regarding this issue. I have sent the documents over AGAIN and hopefully i have seen my last cancellation letter through my door. I would not recommend this company to anyone as i have nothing but problems!!!”

Helpful Report

Posted 6 years ago

“Please please do NOT read the good reviews on this site. I have been with this company since early December 2018, to date I have been told multiple occasions my insurance is at risk of cancellation first time because I hadn't set the app up properly which I did not know how to do, since them I'm told on my better driver app that if it doesn't progress they will yet again cancel I am not a bad driver as I have been driving 4 years and had a black box for 3 which I have had NO problems with. They grab you to purchase because it is so cheap but then then they threaten and bully you by saying they will cancel your policy so you cancel with them first and they can take a fair big cut of what you paid leaving you very short as you need to take another policy out. PLEASE do not go with them!!”

Helpful Report

Posted 6 years ago

“Would have rated 0 stars if I could have, they called me up 3 weeks into my policy demanding £280 (more than half my premium) to cancel my insurance policy on my ford fiesta because my car has wind deflectors on the driver and passenger windows, apparently these make my car more likely to be stolen or crashed, I asked if I could continue with the policy if I removed them but they said that this would not be possible. Feel like ive been the victim of a con here, they may seem cheap at first but just about every other insurance company ive looked at offers insurance for under £280/ 3 weeks. ITS A TRAP!”

Helpful Report

Posted 6 years ago

“Awful company. OK to buy, but don't try and speak to them. 38 mins on hold today. If I could leave no stars I would”

Helpful Report

Posted 6 years ago

“I have been with Carrot for the past 2 weeks and they have caused me nothing but distress. I paid a deposit and the first direct debit was due to be deducted the following month. They wrote to me two weeks later saying that an additional premium was due and demanded a payment of £110.99!!! I contacted them and they made excuses saying they now validated my documents which suggest there was a discrepancy in the information I provided, obviously incorrect. I am querying this and they will be escalating my complaint to the Financial Ombudsman Service for SURE. If they think they will get away with demanding charges they can think again! Moreover my policy started on a Sunday, on the day the 'week ended' and they gave me a Red week. Considering 4 red weeks cancel your policy within the 52 weeks. I contacted them and the Representative (messaging me on Facebook Messenger @ 10.50pm stated that I shouldn't have to worry about the red week if I continued to drive safely through the year)! I have never received such abysmal service from a company. I highly recommend you do not insure yourselves with them. I am going to cancel my policy as I cannot afford the stress they have already caused to me the rest of the year! Total shambles company.”

Helpful Report

Posted 6 years ago

“The app never works properly and keep threatening to cancel my insurance,you wait for ages for someone to answer.!!!!! Fit a black box on car and stop tracking my journey when walking with my phone ,unbelievable!!!!”

Helpful Report

Posted 6 years ago

“Absolutely terrible never get through they give you absolutely nothing included customer service is terrible dont explain anything”

Helpful Report

Posted 6 years ago

“My experience with carrot went too bad they cancelled my policy for no good reason they made up a problem just took over my deposit which was £398 only for 14 days; but i will take this case to the court and get my lawyer on their ass, they just try to take over your money that's all but here is a advance to everyone who got a policy with carrot they have no right to take over people's money don't give up on them untill you get your full refund.....”

Helpful Report

Posted 6 years ago

“Everything possiable went wrong beside the fact of modifications to my car which I mentioned to them over the phone before setting the app up, had my policy cancelled because of that, how ever I was penalised because my Bluetooth was connected to my bosses van and the read it as I was driving my car constantly tracking my locastion Evan if I walked I got penalised, poor customer service takes a hour n half of listening to the automated system before getting In touch with anyone I put down a deposit of 2 months to leaving 10 months on my bill split down won’t get my refund although I’ve paid TWO MONTHS up front, FCA are informed and I have sent the detailes good luck keeping your company.... Anyone who reads this I have gone to green light insurance they are chaeper modification friendly im 21 with a modded show car my renewal is 3500 with out any etras Green light charged me £1079 with all legal frees covered, break down, curtousy car, been fully comp aswell. Don’t wais your time with carrot”

Helpful Report

Posted 6 years ago

“awful company threat to cancel your insurance all the time for no reason and the app is so inaccurate says I’m on a journey when I’m not even in the car they never answer the phones all they want it money but don’t want to provide any service god forbid anything happens because I have no trust in this company can’t wait for my insurance to end say away at all costs rather pay a bit more then go with these people”

Helpful Report

Posted 6 years ago

“Unacceptably long wait times to speak to anyone Carrot gave 4 hour window for box fit. Technician came early and wouldn’t wait. Was told I’d receive a call. Emailed via quick chat(oh the irony) and didn’t get a reply. Received cancellation notice now being told to sign up for a further year is the only option even though the company is at fault. Surely this can be escalated somewhere when so many people have paid money for this terrible service”

Helpful Report

Posted 6 years ago

“Only had the policy 6 days and so far has caused me nothing but grief. The named driver details to log in, didn’t come through and I had to phone up in the end and I was told I hadn’t done it right, although I had followed every instruction they gave me already, 10x over. The signal between the app and the car isnt the best, so it doesn’t always pick up the beginning of my journeys and I’ve been told I keep turning my Bluetooth off and on which is an absolute lie. My Bluetooth stays on 24/7 and this kills your iPhone battery, which isn’t ideal. The biggest annoyance with the app is that when it tracks your journey it rates you down for the slightest thing, Ive been marked into the red a few times for “smoothness” which I have never found an issue with previous insurers. I feel this is done, so they don’t have to “treat” you. It’s an absolute farce, if I hadn’t already finished my 14 day cooling period, I would leave. Beware when coming with this company, I find the staff short and rude on the phone too and not helpful. They just pass all the blame onto the driver!”

Helpful Report

Posted 6 years ago

“if i could give this insurance company minus stars i woould! i am so disgusted by how they treated me! never have i had such a bad experience and lost so much. The app is very unfair and unrealistic to use. I paid out £750 for insurance and recieved back £378 for 6 weeks of use! i paid 40% of the total premium and was forced to pay cancellation fees. The app is unrealistic to use and penalises you for going over a couple of miles. i had anxiety each time i got in the car using the app! this is a con and i urge everyone to stay away! you agree to a policy before using the stupid app! i have had a box before and never had a problem! i have never had a policy cancelled, never had points, never had a accident or a conviction but they are so eager to cancel and refund you nothing! i am so angry and will defintely be reporting them to tradiing standard and the financial ombussman!!!!! DO NOT USE THIS INSURANCE they are con artists and crooks! they should be disgusted how many people they have cheated out of money!!!!”

Helpful Report

Posted 6 years ago

“Extortionate and utterly disproportionate cancellation fees! Carrot charged my daughter 35% for one month’s insurance on top of £70 cancellation fees - meaning that she has paid out almost 50% of the annual total for one month’s cover. It seems to me from reading these reviews that Carrot are looking for an excuse to cancel policies so that they can charge exorbitant fees. I urge everyone who has been charged way over the odds by this company to lodge a complaint with the Financial Ombudsman. I certainly will be.”

Helpful Report

Posted 6 years ago

“While i was on my family holiday, i came back to an email saying they have canceled my policy and i have to pay them a cancellation fee (for not using my car)! If that ain't despicable then i don't know what is! Full well knowing i drove to the airport, so i had to pay £200 just to get back home when i landed because they canceled my insurance. Asked them as too why the cancelled and i will be back home the following day, they didn't give monkeys! Steer away from this company! Make sure you tell them if you go away or don't use your car as they will sting you! Thought I'd leave my review on all the sites as well so other know how they operate!”

Helpful Report

Posted 6 years ago

“I have never left a review for anything but this insurance is abissmal. It is not a professional company in any manner. I sincerely recommend you never use this company! I tried cancelling because the app wasn't working and could not get in touch; they ignored emails and didn't answer calls. I then got an email saying they were going to cancel my insurance because I didn't provide my no claims evidence (still no response to my ten emails to them). They emailed me on the 5th November telling me my insurance was cancelled on the 1st November (my monthly payment went out on 5th and they waited for that until informing me, leaving me unaware that I was uninsured). I now have a to declare I have been refused insurance due to their negligence and inability to respond to their customers. If this wasn't enough this company had the audacity to send me a further email saying I owed them more money. I wonder if the number they left to call to pay will actually answer...? Carrot insurance you should be ashamed of yourselves and should be removed immediately from insurance comparison sites (I will also be emailing them to complain).”

Helpful Report

Posted 6 years ago

“This company is only out to take your money! just type 'carrot insurance review' into google. you will soon rethink who you insure your car with! If your a customer like me, with an app the doesnt work (yes everything is up to date and everything IS switched on that needs to be) this company will NOT fix the problem! they will send you threatening letters and emails until they cancel your policy. im lucky enough to have a weeks notice. from what i have seen, most don't get any at all.”

Helpful Report

Posted 6 years ago

“You do not answer the phone, you do not have an email address, you do not come back until after 3 days on Facebook messenger. You are a disgrace. I will never use you again and neither will anyone within my network of contacts. My son has not been able to go to work for 5 days because we cannot contact you to change his insurance policy over. You need to sort yourselves out - amateurs”

Helpful Report

Posted 6 years ago

“Speed limits are marked down incorrect (of which i have proof) Helpline people tell you that the wrong scores will be corrected and they are not (I have proof) The customer helpline takes about 30 minutes to an hour to get through if you can at all.”

Helpful Report

Posted 6 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews