Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

“Do not get this car insurance worse I have ever been with !!!”

Posted 6 years ago

“Happy to take your money but when you need to contact them no answer. Spent the whole day listening to the same recorded message. Ruined my sons birthday”

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Posted 6 years ago

“Been on hold 50 mins thay have taken my son's 3000 pounds and now saying he carnt have a box put in so thay ripping him off saying he can only have 1900 back he's only been insured 2 wks seeing my solicitor as it's not his falt thay won't put a box in”

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Posted 6 years ago

Thanks for taking the time to leave us a review. I’m sorry that you’re not happy with the service we have provided. It sounds like the vehicle may have been modified, as this is the only reason an engineer would refuse to fit a box. Had modifications been declared at the start of the policy, we would not have offered a quote. For further information about the cancellation fees, please see here: https://www.carrotinsurance.com/help/what-if-i-want-to-cancel-my-policy/ Please get in touch with us if you’d like to discuss this further. Regards Tom, Carrot Insurance

Posted 6 years ago

“TERRIBLE COMPANY. even currently I have been on hold for 1.5 hours”

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Posted 6 years ago

Hello I'm very sorry about the hold times you've experienced, I do hope you have been able to speak to us now. Since your original review we have made large improvements to this and our hold times have dropped drastically. We hope if you need to call again you will see the difference. Regards, Tom - Carrot Insurance.

Posted 6 years ago

“No one seems to care about my questions. I’ve tried ringing, emailing for 3 days running and all I get is the same auto response. No one reply’s on the Facebook messenger. Would not recommend.”

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Posted 6 years ago

Hello Lewis. I'm very sorry about the hold times you've experienced, I do hope you have been able to speak to us now. Since your original review we have made large improvements to this and our hold times have dropped drastically. We hope if you need to call again you will see the difference. Regards, Tom - Carrot Insurance.

Posted 6 years ago

“DO NOT GET THIS INSURANCE!! they harass you constantly. You need to have your data, location and Bluetooth on at ALL times - which is a battery drainer first of all. I have been contacting them since I started using this app. I have emailed/ called so many times to tell them my journeys have not been recording. no one has done anything about it. 3 months later I receive an email that they are cancelling my insurance because I have not had these functions on even though I had told them so many times the app does not work. I called to ask them why even though I had informed them before and they told me even as we were speaking my bluetooth was not on, I had to send screenshots to prove I was no lying. they said they would call me back in an hour. no call back over the weekend up until now. inefficient liars and thieves.”

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Posted 6 years ago

Thanks for taking the time to leave us a review. I’m sorry that you’re not happy with the service we have provided. Please get in touch with us if you’d like to discuss this further. Regards Tom, Carrot Insurance

Posted 6 years ago

“DO NOT GET THIS INSURANCE!! they harass you constantly. You need to have your data, location and Bluetooth on at ALL times - which is a battery drainer first of all. I have been contacting them since I started using this app. I have emailed/ called so many times to tell them my journeys have not been recording. no one has done anything about it. 3 months later I receive an email that they are cancelling my insurance because I have not had these functions on even though I had told them so many times the app does not work. I called to ask them why even though I had informed them before and they told me even as we were speaking my bluetooth was not on, I had to send screenshots to prove I was no lying. they said they would call me back in an hour. no call back over the weekend up until now. inefficient liars and thieves.”

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Posted 6 years ago

Hello Tiffany, Thank you for taking the time to leave us a review. I am very sorry to hear about the service you have received. if you would like to discuss you concerns in more detail please can you email reviews@carrotinsurance.com with your full name, policy number and postcode. Have a great day. Regards, Tom- Carrot Insurance

Posted 6 years ago

“Waiting at the phone on hold for 1. Hour and counting ! What the ****!!! Very very bad service! Very slow!”

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Posted 6 years ago

Hello Elisabeta I'm very sorry about the hold times you've experienced, I do hope you have been able to speak to us now. Since your original review we have made large improvements to this and our hold times have dropped drastically. We hope if you need to call again you will see the difference. Regards, Tom - Carrot Insurance.

Posted 6 years ago

“I have been very unhappy with the service I have received throughout my time with carrot. Not only have I waited several hours on hold, but had to wait days for an email response. I have been very mistreated when it comes to the insurance itself, and very disappointing that better deals can not be given when I have been a customer for over a year. I feel very mugged off due to the amount of money I now have to pay to keep my car on the road and it its truly not worth it. Thanks carrot for leaving me in debt. You say you are for young drivers but what young driver makes £2000 a year for their car insurance honestly?”

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Posted 6 years ago

I'm very sorry about the hold times you've experienced, I do hope you have been able to speak to us now. Since your original review we have made large improvements to this and our hold times have dropped drastically. We hope if you need to call again you will see the difference. If you would like to discuss this further, please send us an email to reviews@carrotinsurance.com Regards, Tom - Carrot Insurance.

Posted 6 years ago

“Every time I have had to telephone them about something, I have been on hold for over 40 minutes. I have tried at several different times of day and it is always the same. Not impressed at all.”

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Posted 6 years ago

Hello Joanna, I'm very sorry about the hold times you've experienced, I do hope you have been able to speak to us now. Since your original review we have made large improvements to this and our hold times have dropped drastically. We hope if you need to call again you will see the difference. Regards, Tom - Carrot Insurance.

Posted 6 years ago

“My son cancelled his policy after 4 days , they charged him 360 pound and still wanted more .he only cancelled because they charged him 1400 pounds and he saw it online for 800 ,they are rob dogs”

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Posted 6 years ago

Hi Lynn Thanks for taking the time to leave us a review. I am sorry to hear about the issues you have had. If you would like to discuss this in more detail, please email reviews@carrotinsurance.com with your full name, policy number and postcode. Have a great day. Regards, Tom- Carrot Insurance

Posted 6 years ago

“DO NOT USE CARROT !!!!!!!!! Just came off the phone talking to a woman named kirtsy to sort out the unfair cancellation of my policy explaining how they have not sent out a wingman device after ordering a new one as my original wingman device was faulty. she was rude and was arguing with me basically saying that i've ignored the email that carrot have sent out when it states in the email that the device should be paired after 7 days of receiving it. she was being argumentative and unprofessional until i made her aware that the call was being recorded to which she changed her tone. How am i meant to pair something i haven't received !?! as a result they have cancelled my policy this has been nothing but headache being insured with carrot they are not clear with there requirements on there emails and will cause you nothing but grief I do not advise anyone to insure with them !”

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Posted 6 years ago

Hi Anton Thanks for taking the time to leave us a review. I am sorry to hear about the issues you have had. If you would like to discuss this in more detail, please email reviews@carrotinsurance.com with your full name, policy number and postcode. Have a great day. Regards, Tom- Carrot Insurance

Posted 6 years ago

“hard to get hold of 29mins and still in q”

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Posted 6 years ago

Hello Jem, I'm very sorry about your time on hold. I do hope you managed to get hold of us, but if you have not, please send an email to reviews@carrotinsurance.com and we discuss this with you further. Regards, Tom - Carrot Insurance.

Posted 6 years ago

“DO NOT USE THIS COMPANY !! nothing but a terrible service since being insured by them. they sent me a faulty wingman device (Black Box) I contacted them and then they said they would send me a new one, the second one did not get delivered and now they have cancelled my policy out of nowhere. I Advise anyone to get insured elsewhere !!!!”

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Posted 6 years ago

Hello Anton, I'm very sorry to hear this, please send us an email on reviews@carrotinsurance.com as I would like to find out what happened to that second wingman. Regards, Tom - Carrot Insurance

Posted 6 years ago

“had a email to say my policy was going to be cancelled as my scores aint going to them and update my phone. i have the scores on my app and they aint registering properly. saying they have tried to contact me and i have heard nothing prior this email. trying to resolve it but dont seem to be gettin anywhere or speak to a manager”

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Posted 6 years ago

“Stay away from this company. Not once was I informed about all these things you can’t do when you have the black box. I have been trying to contact them for 3 days now (which was within the 14 day time scale) but due to taking 45minutes to an hour I have been unable to cancel. I paid 1350 and now am losing 472 pounds for 15 days of using there policy absolute disgrace. Saved up all year to get a decent insurance and now have had most of the money taken off me for 15 days with these cowboys. What sort of company tells you you can only use your car for 7 journeys and for no more than an hour what is the point in even getting a car to have these restrictions”

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Posted 6 years ago

“oh - you cannot get trough to phone line to cancel in 14 day window. I have had family trying and after half an hour either cut off or have had to give up. Spent hours trying, Emails are not answered in days and still no response to wish to leave. It is absolutely disgraceful!”

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Posted 6 years ago

Hi Daniel, Please send us an email to reviews@carrotinsurance.com and I'll arrange a call back for you in regards to this.

Posted 6 years ago

“Appalling company to deal with. Cancelled my insurance after just two weeks due to low scores from telemetry box. No allowances for being a new driver on the road or getting used to the car. A bit more flexibility would have been nice. Clearly their business model is to take as much money as possible and then force you to cancel and pocket £150 charge and dump you. Look at all the reviews for this company and their replies to complaints. They are virtually identical. More like copy and paste as they must get so many.”

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Posted 6 years ago

Hi Mina, We are sorry to hear you feel this way. The box based policy is geared to new drivers and does not expect your driving to be perfect, negative weekly scores do indicate negative driving behaviours beyond those expected of a new driver. If you do wish to discuss this with us further, please send us an email to reviews@carrotinsurance.com Regards, Tom - Carrot Insurance.

Posted 6 years ago

“They're only interested in looting you. Is the company even run by people. Took me THREE WEEKS to get in touch with them coz they just DON'T pick up. Don't use other sites to get insurance with them and intact don't get insurance with them. They'll only send you threatening emails of cancelling your policy.”

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Posted 6 years ago

Hello, I'm sorry to hear you have been struggling to get through to us. Please remember you can also get in contact via live chat, and social media, and we're always happy to help. Regards, Tom - Carrot Insurance.

Posted 6 years ago

“Honestly A nightmare, i have never had to do so much work to hold onto my insurance! ridiculous amount of folders to update, constant emails and calls requesting i re upload information i had submitted 3+ times and to top it off they cancelled my insurance with no warning as there wingman (black box equivalent) had stopped working!I was sent out another replacement that surprise surprise did not work, I contacted the company to address his many times and was on hold for up to 45 minutes before i got thorough to anyone, was told i would get a call back and a new wingman would be send in the post... the next thing i heard my policy had been cancelled with immediate effect,completely there fault as there machine had broken yet i was left with the blame!”

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Posted 6 years ago

Hi Ellie, I'm very sorry that you feel this way. The information that we request is only what is required to validate your policy, and we would only request this again if there was something that we did not receive or was not correct when we received it. If there is ever a problem with the wingman device or app, we always recommend you get in contact straight away so that we can resolve this for you. If you wish to discuss this further please send us an email to reviews@carrotinsurance.com Regards, Tom - Carrot Insurance.

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Carrot Insurance Reviews