Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,600 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,600 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Carrot are very helpful. I recommend them because you can earn back rewards from good driving via vouchers. The customer service is excellent and I’m very happy. Thank you!”

Helpful Report

Posted 6 years ago

Hey Leah, thank you so much for your review, have a great day! Many Thanks - Chris @ Carrot.

Posted 6 years ago

“I have been insured with carrot for 2 years now and they have been great for theyre prices, and the customer service is easy to access and very helpful”

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Posted 6 years ago

Hey Ryan, thank you for your review, have a great day! Many Thanks - Chris @ Carrot

Posted 6 years ago

“Excellent online ‘Chat to us’ service. Good prices and rewards.”

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Posted 6 years ago

Hi MC, thank you very much for your review, have a great day! Many Thanks - Chris @ Carrot.

Posted 6 years ago

“Quick easy service and friendly staff on live chat.”

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Posted 6 years ago

Hi, thank you for your review, have a great day! Many Thanks - Chris @ Carrot.

Posted 6 years ago

“Consistent great service I was given a call to check how I was feeling about re-mewing with carrot and the lady I spoke to is a credit to your company she talked me through everything nothing was to but if a task she even offered to call back and stuck to her word of a call back and saved me money on my car insurance renewal amazing stuff.”

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Posted 6 years ago

Hey Tom, thank you for your review, have a great day! Many Thanks - Chris @ Carrot.

Posted 6 years ago

“Very good customer service”

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Posted 6 years ago

Hey Musa, thank you so much for your review have a great day! Many Thanks - Chris @ Carrot.

Posted 6 years ago

“Been very helpful when needing to speak to someone and changing my policy, live chat is very easy to use and always put through to someone very quickly, prices are good too and the dashboard is very helpful with checking my driving score and miles.”

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Posted 6 years ago

Hi, thank you very much for your review, have a great day! Many Thanks, Chris @ Carrot.

Posted 6 years ago

“Customer service is very good, easy to get in touch with. Quick to resolve any problems regarding the app itself or help if indeed. Live chat is a saviour, transfers you to the right department which makes it super easy to discuss the policy or the renewals. Great price.”

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Posted 6 years ago

Hi, thank you so much for your review, have a great day! Many Thanks. Chris @ Carrot.

Posted 6 years ago

“Quick and easy insurance and not ridiculously overpriced”

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Posted 6 years ago

Hi, thank you so much for your review, have a great day! Many Thanks - Chris @ Carrot.

Posted 6 years ago

“Talking to Ryan helped and was really patient with me”

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Posted 6 years ago

Hey Natasha, thank you very much for your review, I will make sure this gets fed back to Ryan, have a great day! Many Thanks - Chris @ Carrot.

Posted 6 years ago

“Really polite helpful agents. Love the insurance and the treats are great too. Renewal was £150 cheaper than any on comparison sites.”

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Posted 6 years ago

Hi, thank you so much for your review, have a great day! Many Thanks - Chris @ Carrot.

Posted 6 years ago

“Quick and easy renewal again, used carrot for over 2 years now, love getting the treats each week for driving like a normal person :P and they have the cheapest service, no complaints !”

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Posted 6 years ago

Hi Thomas, Thank you so much for your review, have a great day! Many Thanks - Chris @ Carrot.

Posted 6 years ago

“Dealt with the cancellation fast”

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Posted 6 years ago

Hi, thank you so much for your review, have a great day! Many Thanks, Chris @ Carrot.

Posted 6 years ago

“I was able to renew my policy through the online chat which was so easy to use. The quote was the incredible value and I am very happy with my renewal. The customer service provided by the agent was excellent, very friendly and lots of information given that was easy to understand! I would definitely recommend Carrot.”

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Posted 6 years ago

Hey Laura, thank you so much for your review, have a great day! Many Thanks, Chris @ Carrot.

Posted 6 years ago

“Cheap Insurance !!”

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Posted 6 years ago

Hey Alicia, thank you so much for your review, have a great day! Many Thanks - Chris @ Carrot.

Posted 6 years ago

“Cheap insurance and easy to understand black box.”

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Posted 6 years ago

Hey Chris - thank you so much for your review, have a great day! Many Thanks - Chris @ Carrot.

Posted 6 years ago

“Good rewards and clear app”

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Posted 6 years ago

Hi, Thank you very much for your review, have a great day! Many Thanks - Chris @ Carrot.

Posted 6 years ago

“Very happy with Carrot insurance company. Best in UK”

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Posted 6 years ago

Hey Aleksejs, thank you so much for your review, have a great day! Many Thanks - Chris @ Carrot.

Posted 6 years ago

“Best insurance company. Very happy with Carrot insurance .”

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Posted 6 years ago

Hi Aleksejs, thank you very much for your review, have a great day! Many Thanks - Chris @ Carrot.

Posted 6 years ago

“The price was right, the customer service to date has been good.”

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Posted 6 years ago

Hey Nicholas, Thank you very much for your review, have a great day! Many Thanks - Chris @ Carrot

Posted 6 years ago

Carrot Insurance is rated 3.8 based on 3,600 reviews