“Since 2012 I have tried to take out insurance via Comparethemarket.com but have been politely politely. It was only in July 2016 that I was informed by CUE that I have an "Fault "that is a direct result of Chaucer Insurance wrongly passing incorrect information to CUE.
In 2012 I was riding a bycicle and had a collision with an motor vehicle. The driver admitted liability and a claim for injuries was also settled with Chaucer Insurance.
However, in july 2016 I was advised by my current insurance company that CUE ( Claims Underwriting Exchange) have recorded a fault that occured in 2012. I was not a driver at the time and therefore could not understand what was happenning until I discovered that Chaucer Insurance have recorded a "Fault" claim against me ( something to do with a seatbelt).
My policy doubled unexpectedly and hence I traced this to Chaucer Insurance who I am reliably advised recorded wrong information via CUE.
I have been trying to contact their Compliance Officer to no avail. Tried their customer Support too and simply got fed up and now regard this company as unreliable.
they do not return urgent emails and certainly I think the public should be aware of a scam whereby your information on CUE is manipulated to increase monthly payments.
We all know the CUE was not intended to be misused in this way. However, Chaucer Insurance have proven to me that they are an unproffessional organisation. Their customer suport is awful and I would advise any potential Insurance customer; stay away from Chaucer Insurance.”
