“This is my renewal review! Great prices and customer service. Ashley was very helpful and clear during the call. I would suggest online payment system rather than a telephone one.”
“I just got my insurance after a lot of trouble, Domenyk was very professional and helpful throughout. I hope the insurance as such goes smoothly and there are no hiccups over the next year”
“Excellent customer service - thank you Domenyk Stewart!
I deducted a star because of the slowness of the system- but Domenyk was not at fault and was very professional, friendly and respectful. Insurance came through within less than 1 hour.
I would recommend this insurance company to others!”
“They were very professional when i opened an account with them. They have relatively lower insurance schemes than the rest of them. Ashley Juett helped me get my first car insurance. He was very patient with my questions and answered them well and cleared all my doubts.”
“I was kind of shocked to see the reviews on Clements Worldwide Insurance as I had recently bought an insurance policy from them. However, I will leave my exact experience so that it would be fair to everyone.
I had taken a quote from the comparethemarket (meerkat's) website after comparing the details of a few similar quotations. Before I drove my car from the dealership, I called them and started my policy by quoting the reference number I got from comparethemarket.
They advised me well which made me making some alterations on the 'purpose' and 'assumed yearly milage' by paying some additional money than what I quoted. I must say, that all makes sense so that I could be in the safe side from the beginning. Following that discussion, I received an email asking for the documents they needed from me and I sent all documents except the V5C form as it took a few days for me to get it via the post. But I sent it later and everything was fine.
I do agree that they take a quite bit more time to respond to emails and maybe that is because they are an insurance broker company who sits between us and Lloyds. However, it would be nice if they could send us an acknowledgement so that we know that everything is in order.
However, I had to contact them again a few times to know a few things such as hardwiring a dash-cam (which I chose not to do anyway later planning to use the cigarette lighter socket instead). Initially, I had dial the Claims Department and they were very quick and responsive to pick up (which is a good sign from any customer's point of view). I mentioned that I just wanted to discuss the policy—then I was transferred to a few places and then to the amendment department. The service indeed was very pleasant and professional and they clarified all the details which I needed to get clarifications on.
Also, when I read through the policy information also I realised that they provide a good cover when you compare the most practical/potential things in a claim if you happen to make a claim at some point.”
“I was referred to Clements by my friends. I didn't hold UK license when I bought the car and at that time I was told to go with Clements as they are good with expats. Slightly expensive but good service.”
