“The worst insurance company. They took all the details from me and two agents contacted me with different price. I gave my no claim bonus letter from previous insurance, my job contract letter. Since my contract ending in 3 months and give my other job offer letter and details to prove that I will be in full time job for the full year. One agent give me a price and another agent gave me a lesser price. They literally took my 4 hours of time and finally both agents got clashed and they dint replay me back with the insurance. What a worst customer serve. A bunch of irresponsible idiots. Please guys never ever choose this. They will show you lower price and they will ask you details and will say this not valid this not ans gradually increase the premium. Please never opt then... worst of worst”
“Worst service, did everything what they asked for, and on the end, all day waiting for confirmation email about insurance, and they dont even pick up the phone. Never ever again!! !”
“i was given a good price on gocompare with clements. When i called them they asked for proof of employment , as im self employed they asked for a contract and self assesment, then they said to wait. Then after checking all the peronal details and details about insurrance, they asked for photo of my license, utility bill, and passport..
i would not recomend this company,”
“They never respond back to you if you are not buying new policy or renewing the existing policy. It's been a week I have been chasing them to provide 'No Claim Bonus Certificate'. Everytime I try to senfd the mail specified by clements for 'No Claim', the mail is bounced back. Thinking of filing complaint with the "https://www.gov.uk/consumer-protection-rights"”
“I have clements world wide car insurance for 3 years, Finally i want to move new insurance as i dont want to continue .They didnot provide me no claim bonus certificate. Finally after so many mails they sent fake certificate which is not acceptable by other UK insurnace company. So I lost 3 years history of driving with no claims. It is very poor hope no one will go for these kind of insurance.”
“poor service, sent me email saying renewal automatically done, rang to confirm, reassured me, end up in troubles as insurance was not renewal
poor staff not able to solve problems”
“Worst service ever, I had to call everyday for the last 2 weeks for the no claim bonus certificate and they are nice on the phone and assure repeatedly that it would be sent by email but nothing happens, glad that I moved to another company.”
“I have been waiting on a claim status for months and also a renewal quote. I will not renew if they cannot provide a response to a simple claim. I thought COVID impacted staffing but these reviews confirm poor service prior to COVID.
Any suggestions for other insurance companies for transporting personal effects overseas?”
“I saw the reviews before, didnt care and used the service. They wanted proof of occupation (tenancy agreememt), proof of empleyement (even my contract), driving licence, v5c, all my card details (you cant pay online) and literally everything that I cant even remember now. I was curious if they were going to ask my mothers blood type lol. I told them many times that I havent recieved the v5c yet and may take 4 weeks to receive as I asked from DVLA. But a week later again I received "final chaser, cancellation of policy" irritating e-mail as every week. They even want the same document over and over. They dont listen, understand and act with logic at all. I hope nothing happens in the mean time like accident cause I dont believe they will cover. Worst service in the world ! They are seriously rude by the way (not the day that you decide to use the service). Do not, never ever attend to use ! I had to use because I didnt have any choice since it is my first year to deive in UK so other companies charged so much.”
“after being with them for two years suddenly they decided not to insure my car anymore and when i applied for my no claim bonus certificate its been more then 3 weeks no reply from them, when i try to speak with customer services always get one message( we are currently experiencing a high call volume and we are unable to deal with you). i am so frustrated dont knw what to do”
“When trying to swap a piece of clothing I had purchased for my daughter because the size was labeled wrong, I was made to feel worthless by staff, the exchange was refused, and I was told to try selling the clothing on Kijiji. I can’t believe the lack of professionalism, or that your staff treats clients like this. We will never shop in your stores again.”
“This agency filed and sent in my details ( all incorrect) before I had authorised it. They said I would be charged IF an acknowledgement was received. An acknowledgement is automatic. I did not pay as I realised it was a scam. They took me to court but didn't turn up. Case written off. Do not be taken in by this 'company'”
“Gave Clements my business for 2 years, When I asked for a cert of no claims it was not forthcoming. The period with Clements provides a bridge to all my previous years of no claims, all of which will be obsolete without cert from Clements. Been asking for a week now with no success. The broker that provided cover for the years before Clements provided the cert within 2 hours of request.
DON'T USE CLEMENTS UNLESS YOU WANT TO LOSE YOUR NO-CLAIMS BONUS!”
“I have been asking for a quote to renew my existing car insurance since the 26th June 2016. 10 emails later and excuse after excuse I am still waiting. I have been with Clements for 14 years and never had service like this.”
