“The journey of 1 year car insurance with clements has been very much painful and harassing for me and my husband. There have been incidents where they send irrelevant mails saying that the documents are incomplete and therefore the insurance will be cancelled (inspite of them acknowledging earlier that all documents are complete) or a mail saying the term was finished prematurely so the no claim bonus certificate will not be issued (inspite of terminating the contract according to the mentioned date) .”
“I literally broken into pieces. My car insurance started on October month onwards paid 225pounds , I paid 119 pounds on November 24 and again I received mail to pay on dec7th without my notice Mr Nathan arranged for credit agreement closebrother finances. They sent mail that I didn't pay on dec07th. My car insurance processing done by Mr Nathan after I sent many mail unfortunately no response from Nathan. Today I received notice that if I won't pay with charges 235+30 they will cancel my car insurance. I got mail from Uk amendment that no need to pay on Dec 7th they spoken to close brother but still I received many mail n notice from close brother finances.
Without informing even single word about credit agreement to the customer after all processing asking to pay credit how come it's possible that's not fair. Mr. Nathan was so hurry to do my car processing and finally trapped in credit agreement without my notice am sorry to express honestly.
Now, they are saying they will end up my car insurance and am not eligible with any other companies too
Thank you”
“Terrible service I do not recommend this company. I was sold my insurance policy by Raj and then dealt with Danielle and her line manager Rolfy Elivio. Rolfy was particularly rude in emails, leaving me waiting (for long periods of time to queries regarding my claim), I am also sent rude responses saying I have been communicated to when it wasn't true (I mean its all via email so it's very easy to unearth a lie!). It was a very unpleasant and unprofessional experience and I WOULD NOT RECOMMEND FOR EXPAT INSURANCE TO ANYONE.”
“"I have been trying to add my wife into my insurance for 5 days. I called several times but no one picked up the phone. I sent an emails to add my wife but still I couldn't been successful by this time. "”
“Bad company.
They required some documents. I sent it as a reply to their request without noticing that I had to send it to another link. Rather than pointing it out, they sent me a mail saying , my policy is cancelled. I was trying to call them for four hours. No body picked up the phone. Next day one lady called me and said they are small company with limited staff, so they could not answer the call after 5pm. They agreed to refund but deducted 300 pounds for just 2 week cover. Very poor service and irresponsible company. I will never recommend it to anyone.”
“these are simply thieves, they confirmed to me that everything was fine and I paid, then at 4:50 pm on the fourteenth day they sent me emails that my policy was canceled at 5 pm, and I was left without insurance while I was traveling, for reactivate it they asked me for other documents, I prepared them but then again they said that it had been canceled and therefore not recoverable, and the refund was much less than what I paid .... a shame, absolutely avoid this company if you want to be calm and safe”
“Worst service ever, I had to call everyday for the last 2 weeks for the no claim bonus certificate and they are nice on the phone and assure repeatedly that it would be sent by email but nothing happens, glad that I moved to another company.”
“The worst insurance company. They took all the details from me and two agents contacted me with different price. I gave my no claim bonus letter from previous insurance, my job contract letter. Since my contract ending in 3 months and give my other job offer letter and details to prove that I will be in full time job for the full year. One agent give me a price and another agent gave me a lesser price. They literally took my 4 hours of time and finally both agents got clashed and they dint replay me back with the insurance. What a worst customer serve. A bunch of irresponsible idiots. Please guys never ever choose this. They will show you lower price and they will ask you details and will say this not valid this not ans gradually increase the premium. Please never opt then... worst of worst”
“I have been waiting on a claim status for months and also a renewal quote. I will not renew if they cannot provide a response to a simple claim. I thought COVID impacted staffing but these reviews confirm poor service prior to COVID.
Any suggestions for other insurance companies for transporting personal effects overseas?”
“Worst service, did everything what they asked for, and on the end, all day waiting for confirmation email about insurance, and they dont even pick up the phone. Never ever again!! !”
“i was given a good price on gocompare with clements. When i called them they asked for proof of employment , as im self employed they asked for a contract and self assesment, then they said to wait. Then after checking all the peronal details and details about insurrance, they asked for photo of my license, utility bill, and passport..
i would not recomend this company,”
“I saw the reviews before, didnt care and used the service. They wanted proof of occupation (tenancy agreememt), proof of empleyement (even my contract), driving licence, v5c, all my card details (you cant pay online) and literally everything that I cant even remember now. I was curious if they were going to ask my mothers blood type lol. I told them many times that I havent recieved the v5c yet and may take 4 weeks to receive as I asked from DVLA. But a week later again I received "final chaser, cancellation of policy" irritating e-mail as every week. They even want the same document over and over. They dont listen, understand and act with logic at all. I hope nothing happens in the mean time like accident cause I dont believe they will cover. Worst service in the world ! They are seriously rude by the way (not the day that you decide to use the service). Do not, never ever attend to use ! I had to use because I didnt have any choice since it is my first year to deive in UK so other companies charged so much.”
“I am astounded by the lack of service Clements offers.
I have been trying to add a driver to auto insurance for two weeks now and they are incapable of doing it!
I am in the process of buying a new vehicle and I will avoid Clements at all costs!”
“They never respond back to you if you are not buying new policy or renewing the existing policy. It's been a week I have been chasing them to provide 'No Claim Bonus Certificate'. Everytime I try to senfd the mail specified by clements for 'No Claim', the mail is bounced back. Thinking of filing complaint with the "https://www.gov.uk/consumer-protection-rights"”
“This is a good company until before claim, then nobody responds, I had good offer for 3 first year insurance, but when I wanted to get NCB letter, nobody replied me”
