“This agency filed and sent in my details ( all incorrect) before I had authorised it. They said I would be charged IF an acknowledgement was received. An acknowledgement is automatic. I did not pay as I realised it was a scam. They took me to court but didn't turn up. Case written off. Do not be taken in by this 'company'”
“Gave Clements my business for 2 years, When I asked for a cert of no claims it was not forthcoming. The period with Clements provides a bridge to all my previous years of no claims, all of which will be obsolete without cert from Clements. Been asking for a week now with no success. The broker that provided cover for the years before Clements provided the cert within 2 hours of request.
DON'T USE CLEMENTS UNLESS YOU WANT TO LOSE YOUR NO-CLAIMS BONUS!”
“I have been asking for a quote to renew my existing car insurance since the 26th June 2016. 10 emails later and excuse after excuse I am still waiting. I have been with Clements for 14 years and never had service like this.”
“I can confirm my experience with them is similar to the other guys. Especially the renewal process got worse and worse each year, this year they charged me without authorisation before the renewal on a quote I was still assessing! now I requested for a full refund and hope they will send it to me. The customer service experience is poor and their processes are totally wrong. When you ask for more info you don't get it.”
“I've been trying for some days to buy property insurance from Clements Worldwide. I have filled in all the forms on-line but something is wrong with the website, it freezes every time I click on "buy". I have sent two e-mails to them asking for advice, but no one seems to be checking the inbox let alone responding to customers.”
“I have been using Clements car insurance for nearly 3 years now. And for the 1st time need to replace the windshield of my car. To my suprise I was told that I should pay on my own for replacement- because there is no separate consideration for winshield replacement and is treated as a general accident (with full excess pay etc). I feel this is just rediculous and cheating the customers by NOT calling this out explicity when buying the insurnance. As far as I'm I'm aware- all other insurance providers treats it seperately.”
