“i was given a good price on gocompare with clements. When i called them they asked for proof of employment , as im self employed they asked for a contract and self assesment, then they said to wait. Then after checking all the peronal details and details about insurrance, they asked for photo of my license, utility bill, and passport..
i would not recomend this company,”
“I saw the reviews before, didnt care and used the service. They wanted proof of occupation (tenancy agreememt), proof of empleyement (even my contract), driving licence, v5c, all my card details (you cant pay online) and literally everything that I cant even remember now. I was curious if they were going to ask my mothers blood type lol. I told them many times that I havent recieved the v5c yet and may take 4 weeks to receive as I asked from DVLA. But a week later again I received "final chaser, cancellation of policy" irritating e-mail as every week. They even want the same document over and over. They dont listen, understand and act with logic at all. I hope nothing happens in the mean time like accident cause I dont believe they will cover. Worst service in the world ! They are seriously rude by the way (not the day that you decide to use the service). Do not, never ever attend to use ! I had to use because I didnt have any choice since it is my first year to deive in UK so other companies charged so much.”
“I am astounded by the lack of service Clements offers.
I have been trying to add a driver to auto insurance for two weeks now and they are incapable of doing it!
I am in the process of buying a new vehicle and I will avoid Clements at all costs!”
“They never respond back to you if you are not buying new policy or renewing the existing policy. It's been a week I have been chasing them to provide 'No Claim Bonus Certificate'. Everytime I try to senfd the mail specified by clements for 'No Claim', the mail is bounced back. Thinking of filing complaint with the "https://www.gov.uk/consumer-protection-rights"”
“This is a good company until before claim, then nobody responds, I had good offer for 3 first year insurance, but when I wanted to get NCB letter, nobody replied me”
“Slow and rude customer service. They do not get back to you as promised or if there is an issue. Hidden fees and they do whatever they can to charge you more.”
“Absolutely terrible company ! They was asking for proof of employment wich I send this by email, after 3 days (they are not calling back or writing back), advisor was asking if my car was insured since I bought, how can I insure my car if the service of company like this are terrible ? I don't understand why a company like this are on the market ?”
“Pathetic and the poorest service. Do not try them. Worse customer service. I would like to give them negative marks. They are not refunding me the advance payment I made after I sold my car in few months after the advance payment.”
“When it was about taking my money they answered me to the email in one day. Now they have to return me 104 pounds. They don't answer me at all to any of my email.”
“Below my e-mail to Clements which is self-explanatory
I am herewith confirming that I have received your single-sided cancellation of my life insurance, however I will not take "advantage" of this new offer for several reasons:
- receiving my premium payments for the last 7 years and now cancel the insurance when my age is getting a higher risk for you
- the new premiums increase nearly by 4 times the price of the current one
- the internet forums about your customer satisfaction are not the best”
“I have clements world wide car insurance for 3 years, Finally i want to move new insurance as i dont want to continue .They didnot provide me no claim bonus certificate. Finally after so many mails they sent fake certificate which is not acceptable by other UK insurnace company. So I lost 3 years history of driving with no claims. It is very poor hope no one will go for these kind of insurance.”
“after being with them for two years suddenly they decided not to insure my car anymore and when i applied for my no claim bonus certificate its been more then 3 weeks no reply from them, when i try to speak with customer services always get one message( we are currently experiencing a high call volume and we are unable to deal with you). i am so frustrated dont knw what to do”
“poor service, sent me email saying renewal automatically done, rang to confirm, reassured me, end up in troubles as insurance was not renewal
poor staff not able to solve problems”
“When trying to swap a piece of clothing I had purchased for my daughter because the size was labeled wrong, I was made to feel worthless by staff, the exchange was refused, and I was told to try selling the clothing on Kijiji. I can’t believe the lack of professionalism, or that your staff treats clients like this. We will never shop in your stores again.”
