Login
Start Free Trial Are you a business? Click Here

Collingwood Reviews

2.0 Rating 142 Reviews
23 %
of reviewers recommend Collingwood
2.0
Based on 142 reviews
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
6 - 12 Hours
Read Collingwood Reviews
Visit Website

Email:

marketing@collingwood.co.uk

Location:

Collingwood House Earl Grey Way
North Shields
NE29 6AR

Write Your review

Only good if you’re planning on not getting in a crash there’s people saying it’s an amazing company based on a sales rep that’s what they do of course they are going to be nice but you should read the 1 star reviews all of the stuff I read there is exactly what happened to me
Helpful Report
Posted 6 years ago
Went from a 3lt to 2 lt and stayed same very expensive
Helpful Report
Posted 6 years ago
Minus Zero rating! For collingwood insurance. The worst company to take out your insurance. They will say, you reported late, you don’t have the L sign on when the happen or some other trash you can think of, no matter how quick you get them on the phone it’s still late for them, if you argue that, they will come up with another excuse not just to help and even indict you. Trust me if you haven’t put any claim through to them, don’t just come in here and write any good review because you will be leading people to the pit of pain. If you’ve had any unforeseen circumstance and they stood by you then you can review but people are so daft to write good review because someone laugh when taking your money but when you get into trouble, your fault or not, their goal is to cancel your insurance quickly ASAP, before you could even think of what was going on and hold on to many years you’ve invested without no cover in actual sense, only a piece of document sent to your email, but when real situation comes, then you will know who they really are. If you are reading this don’t even try to take out policy with them or you will be sorry! Your choice
Helpful Report
Posted 6 years ago
Only if had read all this review before going with this failed company! Now I can’t get any sleep as my insurance is my greatest enemy. Very poor policy never, finds any basics for decisions, just some bunch of fools behind the phones and quickly make poor judgement base on no fact at all. They will push you and interrogated you as if you are a criminal. Their first targets is to look for some faults and made you admits what wasn’t true even when they ain’t at the scene. just so they could cancel your insurance before you could even realise anything! Writing this on behalf of my sister. Please don’t even fall into their trap. They are thieves that takes your money for fun when you most needed them, they will become your worst nightmare and cause you more pain, you can never recover from. They need to be investigated ASAP. Run! Run!! Run!!!
Helpful Report
Posted 6 years ago
Very disappointed with the company and our experience with them has been dreadful. They do not have the personal service that a smaller insurer would provide. Everything is done on an automated system which in our case has failed us completely. They apparently sent text messages to a phone which was no longer in use. Had they taken the time to check that the text messages had in fact not gone through then we would not be in this position that we find ourselves in.
Helpful Report
Posted 6 years ago
Worst company ever. Don’t go with them please.
Helpful Report
Posted 6 years ago
Hi Soabya, Could you please contact us to discuss the issues you have? Regards Collingwood
Posted 6 years ago
been with them for 3 months seemed ok then my mum diagnosed with cancer i got deppression was under doctor wasnt earning although my family paid my insurance then i finally pulled myself together and was due to start back to work then 2 days before this my car was stolen and recovered but vandalised i was covered for hire car i thought then found due to this situation there was a clause in the policy no car hire i went mad on phone and swore who wouldnt mum is very ill off work with deppression no money coming in then i lose my car then get letter saying my policy cancelled in 7 days because i lost my temper and now im deppressed again
Helpful Report
Posted 6 years ago
I have been with Collingwood previously and thought they were great,how wrong can you be. Thank you for cancelling my taxi insurance and leaving me effectively unemployed. You need to tell customers who have taxi insurance that you cancel it if you pick up certain people and if you do you cancel the insurance policy. Well you mess with my business I'm going to every legal means possible to return the favour. Social media is amazing by the end of the week every taxi company and every taxi forum will know what to expect when dealing with you. See you in court
Helpful Report
Posted 6 years ago
Lost 2 years no claims with Collingwood despite my car not being repaired or paid out. The company is an absolute joke ....reported to the financial ombudsman ...never use them you will regret it.
Helpful Report
Posted 6 years ago
One of the best insurance companies I have been through, customer service and responses are always on time everything you need is on the portal being a young driver I am on the young driver scheme would recommend and looking forward to staying with them for a few more years and hope for a good renewel quote!
Helpful Report
Posted 6 years ago
Just received a letter saying my insurance is being canceled through no actual fault of my own. Emails went into my spam box. So now I am 1000 that I haven't got down if they do cancel my policy.
Helpful Report
Posted 6 years ago
Good Morning, Could you please contact us ASAP as we would not have cancelled your insurance without trying to contact you on the email address(es) and phone number(s) held on your account. As I'm not sure which product you are referring to please visit www.collingwood.co.uk/contact-us
Posted 6 years ago
ZERO STARS, My Grandaughter insured with this co for 1,700 on passing her test, 3 months ago, my Grandson passed his test 3 days ago and was quoted 4,120, they both live in the same area, same cars, how can they justify a difference of 22,420 pounds. What a rip off.
Helpful Report
Posted 6 years ago
Morning Gill, I'd like to thank you for getting a quote to stay with us it's just unfortunate that on this occasion we were unable to give you a competitive quote. There are many variables in insurance underwriting and it is very likely the underwriting criteria changed within the 3 months. Unfortunately, as a broker, this is beyond our control. Hopefully, you managed to get a similar price elsewhere.
Posted 6 years ago
Good until you have a claim. They will not accept indemnity and make excuses that you've not reported on time. Record all calls and make a note of names. AVOID at all costs
Helpful Report
Posted 7 years ago
Thanks for your review. I'm afraid we are unable to identify you from the details within the review. Please feel free to call us on 0345 370 0008 (local rate) or email claims@collingwood.co.uk. A member of our claims would be happy to discuss any issues you may have had.
Posted 7 years ago
the worst insurance company ever. they take your money and never assist you and then lie to you and their attitude over the phone is the worst.
Helpful Report
Posted 7 years ago
Good afternoon, we'd like to look into the communications you've had with us. Could you please email marketing@collingwood.co.uk with information to allow us to identify your records? Many thanks Collingwood
Posted 7 years ago
It's was rubbish as hell they cancelled my policy for no reason of mine only because I never sent my logbook and they basically robbed me as they only refunded me back £10,99
Helpful Report
Posted 7 years ago
Hi Elijah, We do state that these documents may be required, however without specific details, we are unable to comment further as to your specific review. Generally speaking, we would have sent multiple reminder emails and tried to contact you to get the documents before cancellation. You are more than welcome to contact us to get a more detailed explanation. Thanks Collingwood
Posted 7 years ago
Used this company for my learners insurance, had no issues! Recommend using them! Once I passed my test I insured my car with wise drive, worst decision ever!! Rang Collins's wood after being messed about with wise drive, there customer service skills are excellent and couldn't be anymore helpful! The women on the phone was an overall lovely person, after congratulating me with passing! 100% recommend this company!!!
Helpful Report
Posted 8 years ago
Very helpful
Helpful Report
(Car Insurance) - Posted 9 years ago
I really like to be with you but I was unhappy when I had to stop it because you said its was only for previsional driving license so soon I pass I had to find another one for a full drive license.
Helpful Report
(Car Insurance) - Posted 9 years ago
So far so good.
Helpful Report
(Car Insurance) - Posted 9 years ago
very good and very easy
Helpful Report
(Car Insurance) - Posted 9 years ago
Collingwood is rated 2.0 based on 142 reviews