“brilliant company never had any issues always deal with an agent named perry on the renewals department been with this broker for over 3 years now had a small issue with documents but this was resolved vert efficiently.”
“SHOCKING CUSTOMER SERVICE & T&C's...
they automatically renewed my insurance for, surprise surprise, a much larger amount that last year... However I had insured elsewhere, unbeknown to me I had agreed to auto-renewal (my bad and hands up), £191 on my credit card which I challenged, they then issue a £57 refund... Absolute joke of a company, the people who answer are condescending and insulting. They keep 2x admin charges and all their commission, and then tell you to ring the actual insurer to challenge it. They are not willing to support their customers and just want to shaft you, in the process they are disgustingly rude to deal with!! Funnily enough the MD "is never in the office and doesn't deal with customers"...
I am proceeding with a complaint via the FCA, and WILL be finding this wimpy MD!
Absolutely fuming at this company, they've shafted me for £130!!!”
“Worst insurers. Took me over an hour over the phone (on a premium number) just to get my change in address sorted. Most unfriendly customer service I have ever experienced.”
“DO NOT USE THIS COMPANY.....RIP OFF MERCHANTS I re insured an empty property knowing it was going to be sold and only needed it for 2 and half weeks, I did explain this and asked what the fees where and was told there was a 35.00 cancellation fee............. well
I paid 5.52 for the length of time the property was insured and has cost me 115.00 .
I will get back 48.00 I am appalled how they can charge this. The staff are rude and are uninterested went as to have it expalained how they can rip people of like this............. TERRIBLE DREADFULL SERVICE STAY AWAY AT ALL COST”
“Incorrect information was added to my policy through no fault of my own, yet being charged to correct this. Have been given lots of misleading and incorrect information in the process, including being told the incorrect price of my original premium. Poor customer service with rude staff. I have now cancelled the policy as if this is how they deal with a small admin error I would hate to attempt to make a claim through them, if the time ever come. Please avoid this company.”
“DO NOT USE THIS COMPANY !!! There are not enough hours in the day to explain just how incompetent the employees of this company are.
Remember this advice if not it will end up costing you a lot of money and stress.
They get a one star rating as that is the lowest they can possibly get.”
“Terrible insurance broker who always tries to rip off customers. I got a building only insurance (not content), in a completely casual conversation, when they found out a child moves in, I was told I had to pay extra premium because "more occupants more chances to damage the building". I tried to explain, the insurance document says tenants are by virtue of tenancy agreement. Children are never classified as tenants. But they would not listen, their interpretation of tenants are occupants. If you have a building only policy with them, you will be liable to keep them posted if you or your tenants have a new born baby, it is rediculous!!!”
“GREAT CUSTOMER SERVICE, STRAIGHT FORWARD ADVICE, WITH COMPETITIVE QUOTES WITH THE COVER I NEED, DOCUMENTS BIT SLOW BUT RECEIVED THEM WITH SHORT DELAY
WOULD RECOMMEND THIS COMPANY 100%”
“I received 2 letters from HomeInsurer, the last one dated 8th December 2016, stating that HomeInsurer.co.uk regret to advise that following the issue of a winding up petition by PwC and the Lichtenstein Financial Market Authority (FMA) against Gable Insurance AG, my Smart Home insurance policy will terminate and all cover will cease from 16th December 2016.
I then received a Renewal Reminder letter dated 14th December 2016, stating that my home insurance was due for renewal on 8th January 2016, at a cost of £2,665.16, which is an increase of £2,449.26 on the previous years' policy!
I rang HomeInsurer to find out why I had received the Renewal Reminder and why the price had gone up by £2,449.26, and they operators reply to the renewal letter was, "I guess you must have got the renewal letter by mistake, so just disregard it", and his reply to the increase is "well the increase is because it's the type of property you've got, you've got a chalet bungalow, so that's why the premium's gone up". I then told the operator, that I would no longer be using their company, and delete all my details, to which the operator agreed, because he knew how ridiculous it was. As soon as I mentioned the increase, and before I could finish he pointed out to me the vast increase and disappeared to find out why it had gone up so much, His reply was very hesitant and totally unsatisfactory,
So to confirm, last year I had a chalet bungalow and my premium was £215.90, this year, I still have a chalet bungalow and my premium has gone up to £2,665.16 because I have a chalet bungalow.
I don't advise anyone to go with this company because they clearly don't know what they are doing!! I will enjoy talking to the Ombudsman about this one.”
“DO NOT USE THIS BROKE, they use very poor off shore under writers who are cheap but you get very little cover. I have had to make a large claim and it is going to cost me tens of thousands due to a poor underwriter in Gibraltar. A policy is not cheap if you are not covered. I was shocked at the number of exclusions. Avoid this broker, look for one of the big companies and get the correct insurance.
Just look at the website! Just because you found homeinsurer.co.uk on a compare insurance website does not make them good, you have be warned; you will be fine until you really need to make a claim...”
“I have bought an insurance policy with them and when I called for claim, the company that deal on their behalf clearly advised that my details do not exist and they will have to go back and check. I am still waiting.
The same with home emergency - unfortunately I have paid a year in advance and cant even back out but will sure think twice before using them again!!
Not reliable”
