“1 of the bad companies are Northern Ireland bad customer service
Bad everything
The will try at any way to rip you off
This is a typical Corboy insurance company”
“My missus has been with Hughes quite a while and changed her car to a younger car but HUGHES quoted her an EYE WATERING EXTRA SUM to insure the new car. I told her to check around for other options and found that EVERY SINGLE QUOTE CAME IN UNDER HUGHES QUOTE BY A SUBSTANTIAL AMOUNT. She chose AA who comprehensively insured her car for slightly more than the extra money Hughes wanted on top of what my missus was paying. So, she cancelled her Hughes insurance and WAS ROBBED OF £60 by them. She initially wanted to use Hughes, but they were FAR TOOO EXPENSIVE and not competitive. I don't recommend them.”
“Having been a loyal customer with Hughes for over thirty years, I cancelled my motor policy after my car broke down and was sent for scrappage. I was not in a position to acquire a replacement vehicle and renew my policy within the stipulated seven day period. Hughes then advised me that I was liable for a cancellation fee of £98, and they followed this up with the threat of a referral to a debt collection agency, a touching thank-you after thirty years as a loyal customer. To my huge relief I've now managed to extricate myself from this company, having nonetheless been relieved of an extortionate sum just to close my policy. Having complained, I was told in summary that Hughes were very sorry but that's just how it is.”
“I have just spoke to a customer service manager at Hughes and told her of my intentions to write this review - I have been trying to cancel my insurance for 3 weeks now . I have spoke to multiple agents who all confirmed that this would happen on the 30th April - Got daily texts and emails asking me to contact urgently everyday ,which I did, only to be told that it was an error and again my isurance would be cancelled as per my wish on April 30th - The reason for my cancellation in the first place was that i was able to get alternative insurance at 50% of the cost which is not my issue - but today i have been told that my insurance was not cancelled as agreed on every call - and is still in place up until today and that will now cost me an extra £47 pounds- My advice - Stay clear of this company at all costs - definitely feel ripped off”
“Terrible company, don't know how they are still in business or get any customers. Charging loyal customers extortionate fees, quotes, admin charges and prices. Even when lockdown hit, most insurance companies gave their customers a discount with their cars not being used much and only for essential journeys.. But not Hughes, they still made sure they got their full money every month. Would never go near this company again! 83% terrible rating on trustpilot, they need to take a look at all the reviews and try and rectify where they are going wrong but they aren't interested in doing that.”
“Horrible company that add on fees driving people into debt and then keep adding more on top of that along with threats to collect money.
Avoid at all costs as they really should come with a phone number for the Samaritans as that’s what they drive you to.”
“Avoid Hughes Insurance at all costs. Changed a car during the year and found them to be over twice the price of another company.
Cancelled my policy and was hit with a £60 cancellation fee. Wouldn't release my proof of NCD until I paid a balance of nearly £30. So paid it.
Phoned again to ask my my NCD hadn't been emailed only to be told I need to pay another £90!
Still haven't received my NCD so can only presume they are holding it to ransom, even though I had been told twice they would email to me immediately.
As it stand its about to go to the FOS as a formal complaint.
A complete joke outfit, avoid!”
“Avoid Hughes Insurance at all costs. Changed a car during the year and found them to be over twice the price of another company.
Cancelled my policy and was hit with a £60 cancellation fee. Wouldn't release my proof of NCD until I paid a balance of nearly £30. So paid it.
Phoned again to ask my my NCD hadn't been emailed only to be told I need to pay another £90!
Still haven't received my NCD so can only presume they are holding it to ransom, even though I had been told twice they would email to me immediately.
As it stand its about to go to the FOS as a formal complaint.
A complete joke outfit, please please avoid!”
“Well I was with them for over 10 years with between 2 and 5 cars and needed to change my van they could insure my new van even with 14 years no claims bonuses I told them my old van was off road due to repairs and I had bought a new van but the where still charging me for the old one then I went and bought a Peugeot 107 1 liter to put my son on the insurance but they couldn’t do that and wanted £2800 to insure him no help at all 2 phone calls to autonet insurance and got my son insured for 1800 and my new van for £340 Hughes are a joke they also take admin charges for every small change stay away from them”
“House hold insurance renewal quote was twice the previous year , went to SAGA and renewed at A THIRD of the price they quoted , I feel sorry for vulnerable and elderly people who can’t access the internet .”
“Share off wankers looking no claims bonus sent it to them.still not enough wtf cant do much more...never insure a yoke again with them.plus heard there a doggy company stay away!!!”
“Never again!!! Have been with Hughes for a few years. Was paying premium of approx £240. Renewal time arrived and best quote they gave was nearly £450 premium!! No chance. Jake was useless and very unhelpful! Went elsewhere and got premium for £240.”
“shocking quote! I was insured with Admiral last year for £249 fully comp, but the renewal was £290 so thought i'd shop around so went local to Hughes.... same car, 1 year additional driving without a claim, car now lesser value........ so support our local business!!!! £1179.62........ seriously!!!
Its a Ford Focus not a space shuttle!”
“Awful experience, hour long phone call to these over rated purely i suppose due to their big marketing campaigns, So I've been driving for 25 years never caused an accident in my life but yes I've had been involved in accidents where other people are to blame most recently at the start of the year where someone rammed into the back of me and their insurance company admitted responsibility and paid up for my car (a write off) and a hire car so according to Hughes insurance it's pending so a lot of insurance companies won't touch it (before i phoned this joke of a company i had 5 quotes in front of me from other companies) So after an hour wasted on the phone with this lot who ask more personal questions than anyone else they finally finally came back with a quote lol hilarious it was £187 more expensive than my lowest quote i got. I spoke to Gillian the manager and Cathy the orginal one from the start of the interrogation on the phone, my opinion of 25 years of driving and dealing with insurance companies is avoid this lot like the plague, ignore the spin and glossy posters and Ads they are a joke. P.S. I'll be phoning back as all the info i gave i want it wiped off their systems, as the old saying goes "a policeman wouldn't ask those questions'... Pathetic 1 star is overrating this crew.”
“I tried to take out house insurance with them but they never called back when they promised to, as the new business teams were always "busy" and they left me to do all the chasing. Don't want my business? Then I'll go elsewhere.”
“We had car insurance with Hughes for about 14 years stayed with them,had to cancel due to getting a mobility car,sent me letter say they owed me over 200pounds then another letter saying they made mistake,and that I owed them asked them to look at it again so now they moved it to debt collection im so annoyed with this they are useless will never use they again and advise people to be carefull I just wish I had of took it to get advice over letter they sent saying they owed me but due to health I just left it.”
