“Everytime I've called about my bill my quote service's needing a copy of ID sent to phone as soon as possible fo r verification they are friendly helpful positive and quick to respond.
They're truly good hearted people. You're not just a number. They know and remember you by name. Love you guys.”
“Very helpful staff. Patient in going through the insurance package and explaining anything that I was not sure of. When I went back to them to retrieve my quote, they wanted to make sure the handler that took the time in the first contact, got the sale. I thought this was a good indication of staff satisfaction.”
“Just took out my first car insurance with Hughes (have house insurance with them). A guy called Conal from the Kennedy Centre, Belfast branch could not have been more helpful. Got me a better rate than my 9 years with my previous insurer and was so professional about the whole thing. An absolute pleasure to work with - not sure if they're all as good as Conal 'though!”
“Hello, I was just speaking to one of your workers in the payment sector and she was extremely helpful, her name was Lesley. She helped me will my payments and I thought I'd right a nice review. Yours sincerely David Boyle.”
“I'm very happy with hughes as my insurance company. Wouldn't change them at all. Just one problem that the app keeps logging me out but I try to log back in and won't let me. This only happens sometimes. Other than that everything is 100%. Staff are friendly for helping me set up my first year policy. Highly recommend!!”
“Broke down at dromore and cost £60 to get recovery to Lisburn. So recovery is dearer when you use Hughes recovery service. This is a BIG CON. Beware !!!”
“A driver had crashed into my insurance company was not very helpful with helping me and I didn't hear anything from them until 3 weeks after the crash, I also did not receive my meerkat .”
“STAY AWAY - absolute joke of a company, internal complaints department is an embarrassment. Totally inaccurate telematics policies being sold at ludicrous prices, misleading policy information & impossible to contact. Take your money elsewhere, big English companies always cheaper.
- telematics policies give inaccurate speed/distance calculations in areas of poor signal. Accused of speeding "Red Events" over 20 times in a 1 year period
- penalties for driving at night/early morning/too many journeys per day
- breakdown cover mis-sold as "full coverage" only provides 10 miles cover. Ideal when stuck somewhere late at night.
- want to contact them ? Spend over an hour on hold per time.”
“Been with hughes for many years, built up 16 years no claims! My car was 1.8 Litre and valued at £4000!
Decided to downsize to try and save , got a much smaller vehicle(in size) and cc 1Litre!
Insurance went up £50 A MONTH, no other detail changed, address etc??????? Unable to give me an explination.”
“Worst insurance ever had my son on my insurance for 2 years it was 840 pounds when he got his own insurance and was not on mine any more it was still 840 pounds and I have been driving 30 years”
