Insurance Factory Limited Reviews

Name: Insurance Factory Limited
Rating: 4.77

4.8 Rating 903 Reviews

95 %

of reviewers recommend Insurance Factory Limited

Company Reviews

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Metrics

4.8

Based on 903 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great personal service. Ian who I spoke to, spent ages on the phone making sure that I got the right deal. Thoroughly recommend.”

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Posted 4 years ago

“Share information professionally Listen customer’s comment patiently”

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Posted 4 years ago

“I spoke to Ian he was great and should be a top man in the company absolutely great sorted every thing today for me I found him a pleasure to speak to well done Ian”

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Posted 4 years ago

“dealt with Ian who comes across very friendly and put you at ease its nice to talk to someone who has a sense of humour while doing his job so well. Just a shame he is a villa fan lol he will get that joke and find it funny I hope lol but he was a pleasure to deal with an all round decent person to deal with”

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Posted 4 years ago

“Ian Quinn is without a doubt the best customer service agent I’ve ever dealt with. Went above and beyond to help me with my enquiry, really took the time to make sure I was happy and moreover, had a fabulous attitude and humour. Can I request to speak with him in future? And absolute credit to your company.”

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Posted 4 years ago

“If I ever have to phone Ins Factory can i please speak to Mr Ian Quinn? Top bloke, very helpful, excellent communication skills. We had a good laugh as well as getting the job done. Cheers mate. Pete.”

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Posted 4 years ago

“Very helpful, explained everything in detail, very happy with price expected it too be a lot higher than it was. Wish every call centre person was like Ian”

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Posted 4 years ago

“Great service well explained and prices much cheaper”

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Posted 4 years ago

“Very helpful sales assistant. Very pragmatic in his approach.”

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Posted 4 years ago

“Ian was a great help today with our insurance enquiry. Explained everything very clearly and carefully. Fantastic customer service with a super friendly manner”

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Posted 4 years ago

“The gentleman I spoke to was fab! He was really informative and a generally lovely guy! I could have spoken to him all day! Need more people like that in the call centres and the world. He definately needs a reward for his work.”

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Posted 4 years ago

“Really helpful with it all”

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Posted 4 years ago

“Good price well explained fast service”

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Posted 4 years ago

“Your operative was very helpful, knowledgeable and friendly. He mad getting my car insured easy and fun. 10/10. Thanks”

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Posted 4 years ago

“was very helpful and answered all i needed to know about my new car insurance.”

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Posted 4 years ago

“Very very helpful great customer service.”

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Posted 4 years ago

“Ian was extremely helpful during my experience with him. He called me out of hours to accomodate having a young child and i thought this was exceptional service.”

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Posted 5 years ago

“Ian, the salesperson who helped me was very professional and knowledgable. He talked with ease and made sure that the policy I needed, was 100% accurate. He explained everything without using any jargon or tricks to get me to buy add-ins that I didn't want. He is an asset to your organisation.”

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Posted 5 years ago

“Excellent care and very helpful. But took a Very Long waiting time to actually speak to someone”

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Posted 5 years ago

“Quick, efficient, very helpful. Got sorted asap.”

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Posted 5 years ago

Insurance Factory Limited is rated 4.8 based on 903 reviews