Insurance Factory Limited Reviews

Name: Insurance Factory Limited
Rating: 4.79

4.8 Rating 897 Reviews

96 %

of reviewers recommend Insurance Factory Limited

Company Reviews

Questions

Metrics

4.8

Based on 897 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There is NO customer service. They do not answer the calls for up to an hour, and then do not have the expertise to advise of your next steps in dealing with Insurance companies.”

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Posted 6 years ago

“If you ever try and get through to their customer service team expect to be put on hold because they are recieving 'unusually high call volume' which means one bloke in his office. After spending 26 mins on hold to get down to number 2 in the queue they cut me off. The only reason i was calling back was because they sent me an email asking for varification which i had already sent. Total Mickey Mouse organisation. Do not use if you are looking for a company that values customers....”

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Posted 6 years ago

“Ian was the person I spoke to and nothing was too much trouble, he was very helpful and sorted everything out for me, felt extremely satisfied with the friendly service, would recommend *****”

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Posted 3 years ago

“STEAR CLEAR AT ALL COSTS!!!! As ALL previous Reviews were all so appallingly bad, staff were instructed to write and post very favourable reviews to gain them more stars. I know, as I was at the very Staff meeting! All recent favourable Reviews are totally fake and are written by the Company themselves. It is also Company policy to use deception and lies to get what they want. They lure cusometer in with very low and tempting quotes, then as soon as they have your Credit/Debit card details, the 'Sales Team' then fabricate ficticious charges, so the customer ends up paing double the original quotation. This 'organisation' has been fleecing poor vulnerable customers for many years, but as they keep changing address years or so and their also Company name every few years, it is hard to pin down a moving target! This Company is a Disreputable Rogue Company that steals from its own customers. Google their last name of 1st Quote Insurance, their appalling Reviews are worse than the Insurance Factory. STEAR CLEAR AT ALL COSTS!!!!”

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Posted 6 years ago

“Quoted £1200 through comparison site. Price increased to 1600 after speaking to an adviser. sent all documents and were accepted only to be told that the NCB was not accepted and price increased to £3000 and no right to cancel penalty free. Referring case for arbitration.”

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Posted 6 years ago

“Total sham and cowboy for. Each member of staff tells you something different! Terrible customer service and don't expect to ever be able to get hold of someone. They don't send renewal paperwork so your then stuck in a police you neither want or need and to cancel it costs hundreds... avoid at all costs!!!”

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Posted 6 years ago

“Don't use this company, first read google reviews before buying anything from them.They overcharge and can't even provide information how they calculate it.They charge me 74 for 2 weeks, when they told me is 25% from 1500 premium a year which gives 31 a month not 74 for 2 weeks.”

Helpful Report

Posted 7 years ago

Insurance Factory Limited is rated 4.8 based on 897 reviews