Lancaster Insurance Reviews

1.97 Rating 193 Reviews
C
Happiness Grade

Lancaster Insurance have a Customer Happiness Grade of C. Customers love their prices but are unhappy with their refunds.

A-

Price - Excellent

85.71%
Industry Average
Very helpful , good selection of added extras at great prices
- Angela Esser
Renewal made easy and at a competitive price, via a polite and efficient phone call.
- J M Parker
The agent Tom Eldering was most helpful, he took the time to explore all options for me, he negotiated almost £100 discount, the policy found for me was half the price of other insurers I had spoken to plus gave better cover. Very impressed thank you Tom
- Kim Williams
E

Refunds - Difficult

46.43%
Industry Average
Took out car insurance for £113 had it for a month phine to cancel insurance as sold car was asked why I sold it which is none of their business then told I will not get anything refunded as it’s like a mobile phone contract. How can you compare a car insurance with a mobile phone their are robbing customers NEVER USE god for bid you have a accident they will never pay you out you will have to pay them NEVER USE /NEVER RECOMMEND
- Irfan araf
It cost me £175 for a year's insurance, but I sold the vehicle within a month of the cover starting, but NO refund so it cost me £175 for less then one MONTH of cover, worse bit is, I would have cancelled within 14 days but I couldn't get thru to them as they never answer the bloody phone!!! I must have waited for at least 6hrs over multiple attempts to contact them.
- Aaron
I Cancelled insurance 7 months into the policy as I had sold the car and was not replacing it. I took advantage of their monthly payments and had paid seven months premiums. They charged me for the remaining five months when I cancelled so I ended up paying the full years premium with no refund. AVOID this company and never pay in instalments! Appalling service!!
- M O’Connor
C
60.00%
Industry Average
Good customer service but too expensive for me. May be ok for other drivers though as I’m not convinced my car met the criteria for classic they wanted
- David Lewis
Good service easy to deal with
- Edward symmons
Very good service and helpful there staff was very good at there job
- john wilson