Lancaster Insurance have a Customer Happiness Grade of A-. Customers love their prices and are happy with their refunds.
“
The best price on the market, quick to get. Very happy with!!!
”
- Ioan Catalina
“
They managed to find me a most excellent price for my classic Landrover insurance, nearly half that of other companies!
”
- Darryl Mayer
“
Renewal made easy and at a competitive price, via a polite and efficient phone call.
”
- J M Parker
“
Good value and polite those that cancel should check there terms on refund as you arnt going to get a good quote and expect everything as it is for your insurance cover if you want short term insuance you pay more ?
”
- ""
“
I found them fairly straightforward. Yes, I cancelled a policy 6 weeks in and got no refund, but as the total paid was £94 for a year (classic policy) I wasn't expecting much. Most of the £94 will have gone into handling cost and commission - I think they quoted minimum £70 cost from the insurer and their own cancellation fee which exceeded what was left over, the excess being "waived".
”
- John M
“
To those who have cancelled and received no return premium, contact the actual insurers [Lancaster are only the brokers] and ask how much the refund due is.
”
- Ex Broker