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Lancaster Insurance Reviews

1.9 Rating 227 Reviews
A
Happiness Grade

Lancaster Insurance have a Customer Happiness Grade of A. Customers love their prices, customer service and refunds.

A

Price - Excellent

100.00%
Industry Average
The best price on the market, quick to get. Very happy with!!!
- Ioan Catalina
They managed to find me a most excellent price for my classic Landrover insurance, nearly half that of other companies!
- Darryl Mayer
Renewal made easy and at a competitive price, via a polite and efficient phone call.
- J M Parker
A

Refunds - Easy

100.00%
Industry Average
Good value and polite those that cancel should check there terms on refund as you arnt going to get a good quote and expect everything as it is for your insurance cover if you want short term insuance you pay more ?
- ""
I found them fairly straightforward. Yes, I cancelled a policy 6 weeks in and got no refund, but as the total paid was £94 for a year (classic policy) I wasn't expecting much. Most of the £94 will have gone into handling cost and commission - I think they quoted minimum £70 cost from the insurer and their own cancellation fee which exceeded what was left over, the excess being "waived".
- John M
To those who have cancelled and received no return premium, contact the actual insurers [Lancaster are only the brokers] and ask how much the refund due is.
- Ex Broker
100.00%
Industry Average
Great service and fast friendly team
- MARK SMITH
Good customer service but too expensive for me. May be ok for other drivers though as I’m not convinced my car met the criteria for classic they wanted
- David Lewis
Good service easy to deal with
- Edward Symmons