Lancaster Insurance Reviews

1.97 Rating 193 Reviews
Happiness Grade

Lancaster Insurance have a Customer Happiness Grade of C. Customers love their prices but are unhappy with their refunds.


Price - Excellent

Industry Average
Very helpful , good selection of added extras at great prices
- Angela Esser
Renewal made easy and at a competitive price, via a polite and efficient phone call.
- J M Parker
The agent Tom Eldering was most helpful, he took the time to explore all options for me, he negotiated almost £100 discount, the policy found for me was half the price of other insurers I had spoken to plus gave better cover. Very impressed thank you Tom
- Kim Williams

Refunds - Difficult

Industry Average
Took out car insurance for £113 had it for a month phine to cancel insurance as sold car was asked why I sold it which is none of their business then told I will not get anything refunded as it’s like a mobile phone contract. How can you compare a car insurance with a mobile phone their are robbing customers NEVER USE god for bid you have a accident they will never pay you out you will have to pay them NEVER USE /NEVER RECOMMEND
- Irfan araf
It cost me £175 for a year's insurance, but I sold the vehicle within a month of the cover starting, but NO refund so it cost me £175 for less then one MONTH of cover, worse bit is, I would have cancelled within 14 days but I couldn't get thru to them as they never answer the bloody phone!!! I must have waited for at least 6hrs over multiple attempts to contact them.
- Aaron
I Cancelled insurance 7 months into the policy as I had sold the car and was not replacing it. I took advantage of their monthly payments and had paid seven months premiums. They charged me for the remaining five months when I cancelled so I ended up paying the full years premium with no refund. AVOID this company and never pay in instalments! Appalling service!!
- M O’Connor
Industry Average
Good customer service but too expensive for me. May be ok for other drivers though as I’m not convinced my car met the criteria for classic they wanted
- David Lewis
Good service easy to deal with
- Edward symmons
Very good service and helpful there staff was very good at there job
- john wilson