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LV= Reviews

2.9 Rating 287 Reviews

49 %

of reviewers recommend LV=

Company Reviews

2.9

Based on 287 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Email:

nick.joy@lv.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello, I just have to say a huge thank you to LV. My car passenger doors were badly damaged by someone - don't know who - during snow/ice. I was/am going through the most dreadful personal time ever and I am elderly. On the phone I couldn't speak properly because I was sobbing with anxiety of another thing added to what I was/am suffering. They helped me through the call and I said I'd call back. I did about 5/6/7 weeks later to say yes I would hv repairs done with excess £300. Again I was in a state of high anxiety. I got a call back from Rob - team leader - who explained it was borderline to agree to repair my car as the repair would cost £2000 and that is what my car is worth. I couldn't stop sobbing again - also Just had hip replacement so no chance go find another car. He kindly saw that was just one of my severe problems and agreed to go ahead. Car Bodies of Banbury were kind, courteous n informed me along the way. Thank you to Rob thank you Car Bodies, and the kind teleoperators/ Catherine and Ben.I had my car back y/day.”

Posted 6 years ago

“Reported an accident and within 30 minutes everything was sorted. Third parties car was repaired with 36 hours. Collecting mine within a week. Thats what I call an excellent service. Even spoke to an extremely polite and helpful advisor. Very impressed, as are all my friends.”

Posted 6 years ago

“The process was easy to follow. My subsequent phone call to change the number plate dealt with efficiently and speedy.”

Posted 6 years ago

“Very quick and easy to use web forms for buying travel insurance. I have existing medical conditions and usually have to jump through hoops on the phone with screening service for 10 minutes. This time with LV i only had to answer the web questions. and had cover sorted in 10 minutes, not the usual 30 or 40 minutes, and it ended up cheaper for better cover.WELL DONE LV.”

Posted 8 years ago

“Very pleased with the Service. Efficient and quick and compare very favourably with other companies.”

(Car Insurance) - Posted 9 years ago

“So far our dealings with L & V have been exceptional and hopefully we see no reason to change to another insurance provider for the foreseeable future .”

(Car Insurance) - Posted 9 years ago

“Explain everthing in asimple and clear way”

(Home Insurance) - Posted 9 years ago

“Very pleased with the product and service”

(Car Insurance) - Posted 9 years ago

“very good provider would recommend”

(Home Insurance) - Posted 9 years ago

“Service was easy to use .”

(Car Insurance) - Posted 9 years ago

“Had to make a claim last LV was fantastic no problems at all all was sorted in just over one week will be staying with them for the foreseeable future well done LV”

(Car Insurance) - Posted 9 years ago

“Very good Insurance Company”

(Car Insurance) - Posted 9 years ago

“I have satisfy with the service but very diffecult to open the documents as password protection.”

(Car Insurance) - Posted 9 years ago

“had a non fault accident-lv were excellent in sorting out my claim”

(Car Insurance) - Posted 9 years ago

“Competitive pricing both for car and other products hence now two cars and the house all with LV.”

(Car Insurance) - Posted 9 years ago

“Excellent provider”

(Car Insurance) - Posted 9 years ago

“Very welcoming and clear good service”

(Car Insurance) - Posted 9 years ago

“completely satisfied with the service.”

(Car Insurance) - Posted 9 years ago

“A good price insurance hope it will still be cheap this year .”

(Car Insurance) - Posted 9 years ago

“The claim was dealt with quickly and fairly ..”

(Car Insurance) - Posted 9 years ago

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LV= is rated 2.9 based on 287 reviews