LV= Reviews

Name: LV=
Rating: 2.95

3.0 Rating 282 Reviews

50 %

of reviewers recommend LV=

Company Reviews

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3.0

Based on 282 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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nick.joy@lv.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Car insurnace is so bad asked for ID proof, I was on holiday at the time and told them cannot do as away so they cancelled it. I have over 10 years no claims. When I complained was told terms and conditions. Dont use LV.”

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Posted 4 days ago

“LV were brilliant They listened, they dealt with the accident quickly and the culprits insurance was made to pay quickly. LV sent me a cheque after their preferred garage quoted repair costs and I found a closer garage to do the repair work, whim I know and trust. I cannot praise LV enough.”

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Posted 1 month ago

“From the moment I called the Claims Department I was given complete support and kept in constant touch with advice on what to do. Claim settled rapidly after my partner was taken ill in Spain and we had to fly home leaving our car and possessions as we had travelled to Spain by ferry.”

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Posted 6 months ago

“I recently spoke to a lady called Christine who is American lady and lives in Bristol. I cannot say how helpful this lovely lady was in respect of explaining things in my policy. She took her time to go over everything. LV I hope you commend this lady on her expertise and get in touch with her. I’ve been a customer for many years with you, and have and are happy with your service. My e-mail is solly.hunt@live.co.uk some feedback on this e-mailwould be grateful .”

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Posted 8 months ago

“Just called LV to add a second car to our insurance policy. Jay was very helpful and explained everything clearly. Very happy with the price quoted. Would definitely recommend LV to others”

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Posted 9 months ago

“Very easy, trusted and fast to make my insurance”

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Posted 10 months ago

“Just got car back from elder and Paton Perth what fantastic repairs they have done would recommend them to anyone”

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Posted 1 year ago

“Can’t thank this company enough after someone crashed into my car while I was on my holiday got a replacement car next day my car was taken to my home town and I was kept informed the whole time of what was happening unfortunately my car was written off but the customer service I got was fantastic any questions I had answered and not made to feel bad for asking them absolutely brilliant service and staff so professional and helpful”

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Posted 1 year ago

“Had a minor car accident which was not my fault. Phoned LV first question was is every one ok? which was good cars can be repaired people take longer. Had a phone call after to go through the claim very easy to deal with was informed within a few hours that my car would be repaired FOC was up-graded on the loan vehicle and was kept informed of all progress. Car now back looking as good as new. Many thanks”

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Posted 5 years ago

“Very quick and easy to use. Saved myself money just doing a quick comparison and LV came up triumphs 👍”

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Posted 5 years ago

“Brilliant service, very pleased!!!”

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Posted 5 years ago

“Your website is easy to use and allows me to manage the various insurance products that I purchase from you.”

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Posted 5 years ago

“The company dealt professionally and very promptly with buildings and contents claims, taking full control of repairs, and payments etc. Excellent cover provided for acceptable premiums.”

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Posted 5 years ago

“Good policy and customer service.”

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Posted 5 years ago

“Cheap car insurance in their on website rather than quoted in comparison websites.”

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Posted 5 years ago

“I unfortunately had my car stolen on 1st December 2018. Fortunately I was insured with LV. I received payment today, which considering the time of year was more than acceptable. Their offer was fair and they have exceeded my expectations thoughout. Five stars from me. 👍”

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Posted 5 years ago

“Been with LV now for 3 years, and they they have always been willing to discuss any price rises with me on renewal. If I have gone online and got new quotes on the comparison sites, they have always matched or beaten it after discussion with a representative. These renewal quotes sent out seem to be computer generated, and seem to be well loaded in price. I just talk to them, and they have always been polite and helpful. Thank you.”

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Posted 5 years ago

“I have just spoken to a lovely lady called Grace at the Bristol office of LV. I have changed my car so had to inform LV of the change of manufacture and registration number. Everything was dealt with perfectly by Grace in very quick time and I was surprised to find that I was also entitled to a small refund. I would have no hesitation in recommending LV to friends and family. Great stuff and thanks again to Grace and the LV team.”

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Posted 5 years ago

“I had my first ever car accident since I have been driving some 45 years now and I was in France hit by a speeding "hit and run" lorry. My car was a write off. I cannot fault the manner in which I was dealt with throughout by LV, they were kind when I was clearly upset and distressed, efficient and did everything they could to help me and settled the matter really quickly and properly for me. The real test for a decent Insurance Company only ever comes when you have a claim and LV certainly passed the test with "flying colours" for me. The only problem I had was contacting them by telephone from France, the direct line telephone numbers they gave me did not work but I did have an international contact number but it just took a long time to get connected to the corret department.”

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Posted 5 years ago

“Very helpful. Excellent service”

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Posted 6 years ago

LV= is rated 3.0 based on 282 reviews